Customer Ratings & Reviews
- Model:
- VG249Q
- SKU:
- 6395359
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, refresh rate, and price of the TUF 23.8” IPS FHD 144Hz monitor. Many appreciate the adjustable stand and vibrant colors, along with the monitor's ease of use and performance in gaming. However, some users note that the speakers could be improved, and there have been some reports of issues with dead pixels and the lack of an included HDMI cable. A few users also mentioned minor concerns about ghosting.
This summary was generated by AI based on customer reviews.
Not so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked pretty good with my pc but when I tried with my ps5 it didn’t work I tried everything and it do work and all of the HDMI cables don’t work either if it is with ps5 or pc for my pc I had to use the display port cable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that is failed to work with your PS5. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. For further concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cool stuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as good as the 24.8 but it’s still better than what my friend jaycee has
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear YayStepbro,
I'm sorry to hear that you are not satisfied with the quality of your monitor. That is certainly not the kind of experience we want any of our customers to have. What specific issue are you having that would reflect a 2-Star review? Please reach out to me at [email protected] and include case #N200718206 in your email for reference. I'd like to investigate your case in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
SCREEN FLICKERING DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of usage, the montior started flickering making it an annoyance to play other games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NndnsnsNic,
We're sorry to hear that you're having issues with your screen flickering. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1013113/
