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Customer reviews

Rating 4.3 out of 5 stars with 728 reviews

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Rating by feature

  • Battery Life
    4.3

    Rating 4.3 out of 5 stars

  • Speed
    4.3

    Rating 4.3 out of 5 stars

  • Display
    4.3

    Rating 4.3 out of 5 stars

83%
would recommend
to a friend
Page 1 Showing 1-20 of 728 reviews
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great value for the price

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is the first laptop that I have purchased in a while and actually the first one that I have technically purchased for myself. In the past, have built my own desktops and am used to using my company's Dell and Macbooks for mostly work and some personal use. HP was the main brand that I have purchased for my family members but, as I have used ASUS components in my past desktop builds, I thought I would take a chance on this laptop given it's specs. Very impressed with this system. It's very powerful and robust. Although, it's not really a gaming laptop, I wanted to see what this thing could do. Ran through Titanfall 2's campaign and this system handled it pretty well with little to no slowdown. But, connected a keyboard and mouse for ease of use while playing. Going to try to run some other games on it to put it to further put it to the test. I am hoping for this system to last me for many years to come.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Would Buy Again!

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    I couldn't have asked for a better laptop. The screen is massive, the silver metal is cool to the touch and appears both professional and aesthetic. The camera quality is insane compared to my last ASUS, and the sound quality is out of this world! I mainly use my ASUS VivoBook for internet browsing, YouTube streaming, writing, and playing the Sims 4. It takes everything I ask of it in stride. Tl;dr: I love this laptop! (My roommate is going to buy the same laptop.)

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great computer for the SALE price!

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    After doing due diligence to replace my VERY OLD laptop, I decided to go with the Asus VivoBook [17.3] Laptop and I LOVE it... It's fast with enough storage to handle a GENERAL workload. I have seen complaints about the silver keys on a silver keyboard, but it's not a problem with me. Especially, if you are already familiar with the keypad... I was able to purchase it at a sale price and thus far have NO regrets.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    keyboard glare

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    Posted .
    Owned for 3 weeks when reviewed.

    I really like the performance of this computer but the keyboard has silver background with light grey keyboard letters and there always seems to have a glare making it hard for me to them and therefore making me hit the correct keys. The geek squad thought it had lighted letters on the keys when I picked up the computer but it did not have them.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear billjarvis,

      I'm sorry to hear that you are having usability problems with this laptop's keyboard, that certainly sounds like a frustrating situation. Based on your description, I would recommend returning this unit to Best Buy for an alternate model. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2105013877-0001 for reference.

      Thank you for choosing ASUS!

      Best regards,
      Lane
      ASUS Customer Loyalty – US Support Asus

  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    No network adapter is a huge disappointment

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I didn't realize it doesn't have a hookup for a network cable of which i needed to hook up my wifi AP. Thank goodness I still gave my old laptop to accomplish it. Not sure what to do in the future if my old laptop dies. I also didnt realize there was no cd drive which i also still use. I could have lived with the cd player but when my wifi died there is no getting around that missing in this laptop. Other than that I kinda wish I opted for the backlit keyboard. That one is on me totally. Otherwise I really like the speed and graphics and all on it

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great !!!

    |
    |
    Posted .

    Bought this a few months ago and it’s one of the best laptops I’ve ever owned ! Great for general use and a some gaming as well. Has a really big screen but not uncomfortable big, and it has a great look overall. Would definitely recommend :)

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Asus vivobook

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    keeps up with most things but does get a little laggy with a couple of events in terraria

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Cracked monitor less than 7 months from purchase

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    Posted .
    Owned for 6 months when reviewed.

    Less than 7 Months after purchase the Monitor broke. Like the glass behind the monitor that I didn't know was even there. Used the laptop, shut it down and closed the screen. Opened a few minutes later and it is cracked. I dusted the laptop and monitor but could not find anything that could have caused the crack. In a very odd spot towards the bottom left of the screen. Appears possibly the connecting latch gave way somehow and caused a stress crack. Very odd. Best Buy can not assist me. Don't plan to purchase from them or from ASUS again. I will update if the Asus Vivobook gets repaired.

    Features

    Value
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bgalle,

      We certainly understand your disappointment and the inconvenience this may have caused you.



      All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.



      If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Mouse WILL NOT work!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    The mouse, on the computer will NOT work! I have tried, turned it off, left it off, and still nothing!

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're have with the touchpad on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you update the touchpad driver. If the issue persist, we would recommend that you reach out to Best Buy.
      For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good laptop but??

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    Overall happy with the purchase. Some downsides: 1. As mentioned by others the keyboard nomenclature can be difficult to read. I solved this by putting a small LED lamp behind the screen and shining it down on the keyboard. The letters on the keys now jump right out at you. 2. Slow internet. The built-in network adapter is only a single channel. No 5 GHz channel. On a 200+ cable connection, I was only getting around a speed of 30 to 40. I purchased a dual-channel USB network adapter for under $20. Now getting over 200! 3. Being a larger laptop it has lots of USB ports, etc. However, it does not have an RJ-45 port so your only access to the internet is through wifi without buying an adapter.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great Overall - Just not the right fit for me

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    I was in need to upgrade my laptop and the Best Buy associate suggested this one for me based on the work I was going to be doing and the specs. I've only ever used 15.6" laptops, so I was definitely hesitant about the size of it, but quickly fell in love with the large screen as I began to do Zoom calls, graphic design, and photo editing. Some drawbacks are definitely the lack of a backlit keyboard, as it can be difficult to clearly see the letters and numbers on the keyboard. Overall, it is an excellent laptop and quite the upgrade from my previous laptop, but it just isn't the right fit for me. As a student and teacher, I am constantly needed to bring my laptop with me and although I love the size of the screen, it just isn't practical for when I need to be transporting it around from work, to home, to coffee shops, and school. If you don't plan to be transporting it around or don't care much about the size or weight of the laptop, this could absolutely be the perfect fit for you!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great Computer! Minor drawbacks.

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great computer! A few drawbacks, however. I lover the screen size, aesthetics and function of this PC. It is very fast and user friendly most of the time. I had difficulty, however trying to set up Chrome and my gmail. The computer is geared towards Microsoft, of course, so it guides you towards Microsoft Edge for a browser which does not work with a lot of applications I use. The keyboard is a little difficult as well. The number row is slight offset compared to most keyboard layouts and the silver letters on the silver keys make it difficult to read the keyboard. I do wish the the Micro SD port was a multi-card reader or at least an SD card reader. This was insignificant, however, as an adapter is easily obtained and usually cost less than $10. Battery life is respectable, but I would like to see a little more life. I would definitely make this purchase again and would have no problems recommending it.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    ASUS - Vivobook 17.3" Laptop - AMD Ryzen 7 - 12GB

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    |
    Posted .

    Overall the ASUS - Vivobook 17.3" Laptop - AMD Ryzen 7 - 12GB , does what I wanted it for; internet machine, run/input code, and move simple files from machine to machine. I have a more powerful machine for videos, editing, and moving "big" files. Being a laptop it fulfills the "portability" that I need. I am slightly disappointed about the lack of IPS for the display (110 degree); I do use a dual screen though. Retail $800 minus holiday discount $200, still no "IPS display". Glad it is 17.3 inch. Great speed, solid build, LED display = low power use. Still a good purchase; its what I needed.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Meh

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    |
    Posted .
    Owned for 2 weeks when reviewed.

    The person who designed this keyboard needs to be fired. Who in the heck thought of silver letters on silver keys is a complete idiot. I had to buy a USB light so I can see what I'm typing since it's a new keyboard. The bios is about as useless as they come. You can change very little you can't really enable or disable anything and adding a new boot device is much more complicated than necessary. I really don't understand why there are USB 2,0 ports connected to a USB 3.1 bus. WHy are there 2,0 connects at all? There;s another you'll have to buy is a powered USB 3,0 hub, I needed to use my USB to Ethernet adapter which was running hot from direct connection, I used this device for about a week before I decided to keep it since my old HP was starting to fail. The one good thing is the surprisingly good performance of the Kingston SSD. It's not a bad computer for the price but there's these inexplicable design and hardware features that don't make any sense. If you're not a hardware person you'll do fine. If you are you'll be scratching your head. To those who think you can't upgrade the RAM you're wrong. You can. Look it up. There's also space for another drive but no way to connect it....It will cost you more but it about adequate for the average user,

    Features

    Value
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joman, thank you for providing this feedback. We are sorry you aren't completely satisfied with this product and that is definitely not the experience we want any of our customers to have with our products. You seem like a very technical customer however if you need any assistance or have any questions please don't hesitate to contact us on Twitter through a direct message @AsusHelpUS with a link to this review and your case number (N2012073935) as reference.

      Thank you for choosing ASUS!

      Best Regards,
      Leonardo
      ASUS Customer Loyalty Management Asus

  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Wonderful Laptop...I trust ASUS

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    This is a great deal if you wait and get the $200 off. You cannot beat this laptop @ $599. It's fast. Plenty of memory. I was worried about the reviews saying it had a dull screen. I don't game. But, I create digital artwork which consumes a lot of resources and needs a good screen. I think this screen is great. I had to turn the brightness down. It's very fast w/ my digital painting programs. G.I.M.P. loads up in seconds. So, it has exceeded all my expectations. If you need more storage, just buy an external hard drive. Remember, the 1tb hard drives that come w/ cheaper laptops are probably cheap and slow. If you are on the fence with this laptop...I say it is a GREAT deal. P.S. ( If you are worried about the grey lettering on silver keys ((really stupid design ASUS... what the heck were you thinking?)), buy a laptop holder to hold it at an angle and it solves the problem. If you have to use it flat...it sucks..could be a deal breaker.)

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Really outstanding laptop!

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    This was my first time trying Asus, and so far I haven't been disappointed yet. The quality is really nice, and both the sound and display is solid. Of course you have to adjust your settings to your personal tastes (and ensure you have the latest updates installed, especially for the drivers), but overall it's a very good unit. The specs are incredible for a laptop of this price range. It's not exactly a gaming laptop, but I was able to play StarCraft II on ultra/extreme settings with little difficulty (keep in mind it's a 10 year old game now). I'm not sure about new/newer video games but I assume they can probably be run on medium-ish settings. The only real complaints I have are that the power cord that comes with it is a little bit too short of length for my personal taste, and the included 12GB of RAM cannot be upgraded (the RAM that is already included is great for most applications anyway).

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    No backlit keyboard

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    |
    Posted .
    Owned for 1 month when reviewed.

    I liked this laptop very much, but sadly will be returning it because I didn't realize it didn't have a backlit keyboard. I use it on my lap while sitting in my Lazyboy and although I don't look at the keys when typing, if I NEED to see a specific key in the evenings, I would have to move the laptop around or adjust the angle to see it. Otherwise, it was very good.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great laptop except for the mouse

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    |
    Posted .
    Owned for 1 month when reviewed.

    I use the laptop for day trading and limited other programs so, there’s not much downloaded onto it. It’s fast, boots up very fast and works great. I really like the and ryzen over the intel machine I usually use. The only issue I have with it is the mouse pad don’t move sometimes. It’s also Jerkey while moving. I’ve adjusted the sensitivity of it to no avail. I guess I’m going to have to buy a wireless mouse. With limited desk space I do not want to do it but the mouse pad is very annoying.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Awesome PC for school!

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Excellent PC. Free of bloat ware and is wicked fast. I would recommend this for anyone that wants a big screen laptop. SSD may not be as large as other machines but if needed you can buy a larger one or an external for next to nothing. Some people aren’t a fan of the letters on the keyboard since they almost match the color of the keys, but, being a millennial I don’t look at the keys that often. There’s also no backlight for them as well, another thing I don’t personally care about. The performance is top notch and the screen view is pretty darn good! Recommend for anyone that needs a pc for school or casual gaming. Plenty of ram to do anything really. My work PC has 8gb and this has 12gb if I’m not mistaken. More than enough!

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great for remote learning.

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    |
    Posted .

    I bought this laptop for my daughter for remote learning with its large screen. The keyboard has a nice touch and the processor is fast. My only suggestion is that ASUS either backlight the keyboard or make the letters on the keys black so that they can be seen easier.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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