Customer Ratings & Reviews
![Esc F4 F2 F3 F5 F6 F7 F11 F12 PrtScn Shift Delete A I 1 2 # 3 $ 4 % 5 A 6 & 7 8 - 9 - 0 | - + - Backspace Tab Q W E R T Y U I O P I [ I ] I / Ctrl Lock A S D F G H J K L ; I M Enter Shift Z X C V N M ? / Shift Command F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 PgUp PgDn End b Dolby Atmos SOUND - harman kardon](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/6c9c7f98-50f1-4bd7-928e-029dd9a57aa1.jpg)
- Model:
- Q423SA-U5512
- SKU:
- 6595523
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Vivobook S 14's excellent screen quality, long battery life, and convenient portability. Positive feedback also highlights its strong performance and light weight, making it ideal for both work and travel. The ample RAM and selection of ports are also frequently praised. However, some users note that the laptop's finish is susceptible to fingerprints.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Fingerprint resistance
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop at an excellent sales price. But two big issues. The keyboard backlighting is horrible. I use it late at night on my lap while reclining in my chair. The backlighting is so bright along the edge of the keys I can't see the characters on the keys. If I turn the backlighting down, I can't see the keys. My MacBook Air does not have this problem. It illuminates the letters in the keys not along the edges of the keys. The other problem is the black finish on the laptop is a magnet for fingerprints. I have been buying computers since the Apple II and have never used a computer show fingerprints like this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear William G,
Thank you for sharing your comments regarding the ASUS Vivobook S 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411009759-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
I wanted to like this laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good display, nice keyboad and decent sound. However, laptop randomly goes to sleep and does not wake when pressing any buttons. It eventually comes back on, but is not reliable. Was not able to use and returned after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joey32,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if this laptop randomly goes to sleep. This commonly occurs while updates are being installed and applied in the System Registry. Once all updates(Windows, drivers) installed completely, this issue will go away.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this motherboard stands out as a top choice for those seeking a high-performance motherboard with future-proofing capabilities. On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good laptop... if you want i3-level performance.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's kinda a garbage laptop, especially for the price. You wouldn't know it by the "core ultra 5" moniker, but you're actually getting i3-level performance with the WEAKEST chip in the Lunar Lake lineup. 4 x 4.5 GHz Intel Lion Cove P-cores and 4 x 3.5 GHz Intel Skymont E-cores, with only 8MB of L3 cache shared between them makes it slower than, maybe every single core 5 100 series, i5-14th gen, and i5-13th gen laptop processor. Doesn't boost very high. Screen looks alright, but that's at the bare minimum for this price range. It's only 60Hz, but I suppose that's just because the absolute cheapest OLED they could find was only 1080p (extended to 1200) and 60Hz. 512GB SSD is a bit disappointing. 8 total cores means running some tasks will take more processing power than you'd expect. You'd think the saving grace would be the 75Wh battery, but even then it only charges at 65W, putting this laptop firmly back in the 2020-era. The placement of the two thunderbolt ports is also rather annoying, as it's not on any of the ends, but in the middle of the laptop, and both on the same side, so it doesn't make any sense not to have the charging port be in the corner. Overall seems like a laptop designed to mislead and is optimized for AI, as the biggest focus on the manufacturer page seems to be the Copilot and AI Capability, with the processor reaching an "AI Boost" of up to 40TOPS. Keep in mind, that this is when the chip boosts up to 37W, which is higher than most of the past three generations of efficient core 5 or i5 processors need to go, and just for the "AI features". Yes, this will significantly drain the battery. Not impressed, but unfortunately I needed a laptop and chose hastily, just looking at the specs, without doing more research on the recent chips and features this laptop touted.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hamz,
Thank you for sharing your comments regarding the ASUS Vivobook S 14 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411009759-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Flimsy Laptop With Hardware Issue
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the most flimsy laptop in the market. The top frame is bent out of the box with so much flex, and this is not just the one I got as many people complain online of the same issue. The laptop would crash often with barely just Windows running. Performance wise, they are all comparable with the specs like this one. Battery is ok, too, as it is mostly similar between Asus, Dell, HP, from similar specs. The flimsy body of the laptop is pretty much the negative point of this laptop. OLED screen does flicker, and the burnt-in issue is there. At this price point, I'd say check out the other laptops with stronger built.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SrilT,
Thank you for your comment.
We certainly understand your disappointment with this laptop and the inconvenience this may have caused. All ASUS products are manufactured in compliance to ISO standard and each one undergo intensive quality control testing and inspections, and are built to last. this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you are experiencing stability issue or performance issues with this laptop, check if Windows, drivers, BIOS and games are up to date. Updates for this laptop are posted at: https://www.asus.com/us/supportonly/q423sa/helpdesk_download/ . Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Camera was dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite no visible damage, the camera was completely non functional. Windows could not detect that it even existed. Windows Hello facial recognition also disabled. I tried all sorts of solutions, checked drivers, checked Device Manager, updated everything, etc etc. Very disappointing given the laptop was sold to me as open box "works like new" and only missing "non-essential" parts. I asked Best Buy to repair it given it had only been a few days since I bought it, but they said they'd only repair it if I paid for a Geek Squad membership. I guess they don't stand behind their open box promises. They also didn't weren't able to replace it with a new one because there was no inventory in store. I ended up returning it on the spot, losing out on what could've been a great laptop for a great price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ETCC,
We sincerely apologize for the camera issue you've faced with the notebook and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411009759-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad battery life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop since Jan 2025. I bought this laptop specifically for the new Core Ultra processor battery life. I believe a recent Windows update has taken the battery life from 10-12 hours down to less than 3 hours. I've disabled Recall completely but the NPU is constantly running at 60% and draining the battery. The #1 thing I bought this laptop for, battery life, is now shot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott G,
We sincerely apologize for the battery life issue you're experiencing with the ASUS Vivobook S 14 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Not Happy w/Purchase!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with my ASUS laptop bc it is touch screen but the screen does not fold over making it incredibly difficult & awkward to even use the touchscreen part & i needed that for my art. But it is too late to return it bc i thought i had 30 days but wheb i went to do return online it said it was ineligible for a return & i looked further to learn i only had 15 days. I just opened my computer & used it for first time about 7 days ago so its really only 7 days actually. So now im stuck with computer i cant really use for one of the big things i needed it for. I assumed all touchscreen laptops folded over, it only makes sense to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ashes23,
Thank you for sharing your comments regarding the ASUS Vivobook S 14 Laptop. We understand that the design of the product didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Your feedback is greatly appreciated and will be passed to our Product Team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411009759-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Trash thanks to fed ex shipping
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop seemed to be a power house but as soon i booted it up on battery (after doing all the windows updates while plugged in) the display keep not working properly or turning off randomly. I work in IT so while i would troubleshoot it, i keep thinking each thing i did would fix it but no matter what the display would still randomly turn off. While i dont mind opening up a laptop to check battery i decided i shouldn’t have on a brand new freaking laptop. I noticed best buy packaged this terribly for shipping so i suspect this cause it to get bounced around and broken. Will be retuning this tomorrow for hopefully a NOT faulty one
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Giggles1869,
Please accept our sincere apologies for the issues you have encountered with the ASUS Vivobook and for the condition in which the laptop arrived. This is not the quality of products or services we aim to provide. We understand that you have returned the notebook, and we hope that you were able to obtain a functional replacement.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2411009759-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Worst laptop ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen randomly goes dark. Wifi randomly decides not to connect. Keep getting various issues. None of the other devices in my network have these issues. This laptop is horrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Green,
We sincerely apologize for the display and wireless connectivity issues you're experiencing with the ASUS Vivobook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. We recommend following the steps in the FAQ below to troubleshoot the issue described. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/support/faq/1015073/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Best Buy is a serial rip off artist!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh just buy a computer from Best Buy… immediately have issues when it turns on locking me to bios page…. Can’t say I’m not surprised. Best Buy finds a way to rip me offf every chance it gets.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dustin S,
We're sorry to hear that the laptop enters the BIOS directly after powering on, and we apologize for any inconvenience it may have caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Computer directly enters BIOS Utility/Aptio Setup Utility after power on - https://www.asus.com/support/faq/1042868/
Lemon?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updated BIOS no problem. Windows 11 OOBE could not detect network driver and keyboard was not working. Unable to load network drivers due to keyboard and external wired keyboard not working during Win11 OOBE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shane,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the network driver is not being detected after a BIOS update. To resolve this, try to load optimize default inside the BIOS setup page and reinstall the Intel WLAN driver. You can download the driver from our Product Support page at: https://www.asus.com/us/supportonly/q423sa/helpdesk_download/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After like 2 months of using, it just wont turn on anymore. Was having issues with mt webcam so i restarted it and it never turned back on after that. Hopefully i can RMA it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abrahim,
We're sorry to hear that the notebook is unable to power on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Poor deliver control from bestbuy&fedex
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy hired fedex to deliver this, without any insurance on that. Fedex just throw it on the mailroom and let it be stolen. Then fedex claimed it’s not their fault, and best buy asked to to talk with police and not their fault.
No, I would not recommend this to a friendNot a great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer stopped charging after about 2 weeks. I returned it to Best Buy without any issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MS79,
We're sorry to hear that the ASUS Vivobook stopped charging after two weeks, and we sincerely apologize for the inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411009759-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do not recommend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging cable stopped working 2 month after the purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrei H,
We're sorry to hear that the AC adapter stopped working, and we apologize for the inconvenience this has caused you. To further investigate the problem or for assistance with obtaining a new AC Adapter, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Does not charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, the laptop would not charge. Included charger does nothing. Other laptop chargers, verified to work, do nothing on this laptop as well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Victor,
We're sorry to hear that the notebook is not charging and we apologize for the inconvenience caused. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this laptop. I had a DELL 2018 and it worked better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathalie A,
We sincerely apologize for the issues you're experiencing with the laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Over heats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer gets extremely hot with light usage (chrome and onedrive).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jessica S,
We're sorry to hear that the laptop is overheating and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411009759-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/