Customer Ratings & Reviews
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- Model:
- Q423SA-U5512
- SKU:
- 6595523
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Vivobook S 14's excellent screen quality, long battery life, and convenient portability. Positive feedback also highlights its strong performance and light weight, making it ideal for both work and travel. The ample RAM and selection of ports are also frequently praised. However, some users note that the laptop's finish is susceptible to fingerprints.
This summary was generated by AI based on customer reviews.
4 problems about my new ASUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.(1) If I unplug the charger cable and the laptop is on battery power, sometimes I need to press the power button multiple times and hold it down for a long time to turn on the device. This problelm occured a few days after I got it. (2) When I turn on the device, the page for entering the "PIN" doesn't appear. (3) My PC screen goes black after resuming from sleep mode. (4) The tech support in Jaimai is the worst I have ever experiences. I called 5 times for help about the above issue. On two occations, the technicians hung up on me after I described the issues. Another time, a technician told me to contact Microsoft about the PIN page issue. Another time, a female technician asked me to close and open the lid mutiple times. I told her the PIN page issue was not an everyday issue, it had occured several times after I got the PC. And I didn't have that problem the day I called her. She's very impatient and asked me to call back when I had the problem.
No, I would not recommend this to a friendSudden, Big Drop in Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that battery life went from an average of 14 hours, to just 4 hours very recently... after only 5 months of owning the laptop. It's possible the battery suddenly went bad, but more likely it's some software problem. The battery life was the number one feature of this laptop, and the main reason for purchasing. Have already tried lowering screen brightness, setting best power efficiency mode, removing all unnecessary startup apps, running diagnostics in MyAsus app, and BIOS/UEFI diagnostics but nothing fixes it. Until this is fixed, I cannot recommend this laptop or brand to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VRai,
We sincerely apologize for the battery life issue you're experiencing with the ASUS Vivobook S 14 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015968-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
- Pros mentioned:Screen quality
Slow and buggy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice screen, but a bit slow (stutters in windows) and buggy (cursor disappears on some websites in chrome).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ned P,
We sincerely apologize for the slow performance issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015968-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Bad BlueTooth radio keeps disconnecting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat frustrated with this laptop. The Bluetooth radio keeps turning off. It has been hard connecting with the BestBuy Geek Squad support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dan R,
We sincerely apologize for the Bluetooth connectivity issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412015968-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Bluetooth Functionality Anomaly Issue - https://www.asus.com/us/support/faq/1042394/