Customer Ratings & Reviews
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- Model:
- Q423SA-U5512
- SKU:
- 6595523
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the Vivobook S 14's excellent screen quality, long battery life, and convenient portability. Positive feedback also highlights its strong performance and light weight, making it ideal for both work and travel. The ample RAM and selection of ports are also frequently praised. However, some users note that the laptop's finish is susceptible to fingerprints.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance, Processor speed, Screen quality
Delicate eyboard.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, wanna now something, what's missing from this sentence? illing me not to telll you but I can't type the letter (comes after J) Why? Don't now. Asus tells me it's not a warranty issue because they don't cover eyboards. Frustrating. The computer is fantastic. Love it, trying to get the eyboard fixed because I got a great deal at Best Buy and I really don't want replace it. It's snappy, boots quicly and handles even some more intensive tass very well. Just be careful with the eyboard. The board itself is great, nice feel and is comfortable to use, until it breas.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jfcooley,
We sincerely apologize for the issue you're facing with the keyboard on your ASUS laptop and understand your frustration regarding the warranty coverage. To further investigate this issue and offer prompt assistance, please email us at customerloyalty@asus.com, referencing case number "N2501023605-0008". Restoring your device to full functionality is our priority, and we’re dedicated to resolving this matter.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was excellent. The laptop had issues with the track pad and Bluetooth connector. We were able to tirn ot in for repairs quickly and the Geek squad kept us inforrmed throughout the process.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wayne B,
Thank you for sharing your experience. We're pleased to hear that Best Buy's customer service and the Geek Squad team provided prompt and informative support during your laptop repair. It is our hope that the device continues to function smoothly and that your experience remains positive moving forward.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501023605-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fingerprint Magnet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was funny when the clerk said , "it is very dirty because fingerprints are all over the back and front. I said I did my best to clean it with a dry cloth. She wanted to refuse the return, but she took it anyway. I also told her that dirtiness is one of the reasons I decided not to keep it. Bought mine for $599 plus tax. It was on sale for $350 off. I might keep it if it is not a fingerprint magnet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vvu2,
Thank you for sharing your comments regarding the ASUS Vivobook S 14 Laptop. We understand that the design of the laptop didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
Having returned the laptop, we hope that you were able to receive a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501023605-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Got issues, needed to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few days screen went black and needed to return. Ended up choosing another product 16”. The screen had some warping as well, which didn’t compromise usability, but still would prefer that it was fully flat.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fernandosilvame,
We sincerely apologize for the issues you've faced with the ASUS Vivobook S 14 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501023605-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Possibly good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month or so, I have dropped my rating from 4 to 3. The screen reflects too much light in daylight and the track pad has issues with left clicks. Does anyone want to buy mine?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason S,
We sincerely apologize for the issues you're experiencing with the ASUS Vivobook S 14 Laptop and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501023605-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus Vivobook review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer, good value, but paint is already flaking off.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear EKKO,
Thank you for sharing your feedback on the ASUS Vivobook S 14 Laptop, and we're sorry to hear that the paint is peeling off the case. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501023605-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good laptop for general purpose.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this asus laptop has good sound system, good display and is reasonably ok for general tasks.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard H,
We are pleased to hear that you are satisfied with the Vivobook S 14 Laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2501023605-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support