Customer Ratings & Reviews
- Model:
- Q5507QA-S15.X1P512
- SKU:
- 6585180
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Vivobook S 15's impressive battery life and stunning 3K OLED screen quality. Its lightweight design and ample RAM also receive high praise. However, some users have reported challenges with software compatibility due to the ARM architecture.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen quality, Weight
Charging problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is light and the screen is large and of sharp quality. The issue is that the back of the computer was not completely sealed. I brought it in and it was sealed and checked for any dust or problem with the board. Nothing was found and then it was returned to me. When I returned home it was dead and when I tried to charge it, it would not take a charge. Not wanting to risk any future problems I exchanged it for a different brand. It is possible that the issue could have been quickly resolved, but this was the second issue with a purchased laptop, so I did not want to risk it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bruce R,
We sincerely apologize for the issues you've faced with the ASUS Vivobook S 15 Laptop, and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Although you have returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412000428-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Not happy with the product or service on return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went out after 13 days. It was a great picture while the screen lasted. When we returned it we were told by I believe it was the Geek Squad manager that if the display hadn't stopped working he wouldn't have accepted it back because it had fingerprints all over it and supposedly a scratch on the back which we didn't see. This laptop sat on our kitchen table the whole time we had it so not sure how it would have been scratched and my husband repackaged it in the original packaging for return. Unfortunately, my husband has oily skin so he leaves fingerprints everywhere.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BJHill,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing no video after 13 days of usage. If the laptop will not boot up or it's just black screen but the fan, please do the following: Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best Buy at Conyers Georgia is scamming customers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bad review is for Beat Buy at Conyers Georgia not this laptop. Computer is beautiful and works great but after 1 week of use my wife opened the laptop to find a cracked screen. This is a common issue with new laptops some screens just crack. My issue is that Beat Buy customer service at the Conyers Georgia location refused to honer their return policy. Instead they attempted to up sale me a warranty. We only had the laptop for ten days so we were well within our 14 day window. However the manager refused to honor their return policy but instead wanted me to pay for a warranty. There was zero physical damage on the laptop. I had to call Bestbuy.com and now have to wait 24 to 48 hours for a return instead of the store that actually sold the laptop to honor their return policy.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear FullMetal,
We regret to hear that the laptop screen broke, as well as the difficulties you have encountered with the reseller team. We sincerely apologize for the inconvenience you may have suffered. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting BestBuy customer service at 1-888-237-8289.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2412000428-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Black screen, can’t restart.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for my mom. Based on good reviews and also it was a good price. She used it for one month and no issues and now she is getting a black screen. Can’t restart it, no buttons works, can’t even start in safe mode. After 2 days , start works again. And like this happened 4 times already. I guess we will just return it and buy another model. Very unhappy about quality because otherwise comp looks good and easy to use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sana,
We're sorry to hear that the notebook is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slow!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a year and have taken good care of it. The computer is super slow even with updates and lags when just browsing. I would save the money and buy something better next time. This just fits into the narrative that PC's are junk for the most part.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kevin A,
We're sorry to learn you're experiencing slow performance with your ASUS Vivobook. This does not reflect the standard we strive to uphold. To help address the issue, we recommend reviewing the steps in our system troubleshooting guide. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Wrong laptop received
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Ordered open box-excellent contion from Tustin. When I received it the S/N on the laptop didn't match the box, and the screen was kind of dirty. When I returned it the customer service staff gave me some excuse that it happens sometimes. Excellent condition on their website says its in original packaging.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tress,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you received the wrong laptop. Typically, we recommend to contact your seller for a resolution if a different item was delivered to you. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
60 days of use and broke
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.with less than 60 days of use, took it back to the store which sent to favtory for repair. 30 days have passed and i still dont have my laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlosortiz,
Our sincere apologies that the laptop has stopped working and that you have still not received it from repairs. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2412000428-0012" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
slowest thing on the planet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst processor ever performance is disgusting on normal use don't spend a penny on snapdragon piece of crap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for sharing your experience with the ASUS Q5507QA Laptop. We’re truly sorry to hear that the device’s performance has not met expectations during standard use, and we apologize for any inconvenience this may have caused. Your feedback is important and will be forwarded to the appropriate teams for further evaluation.
To help improve performance, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Cannot recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this laptop for one week. It then lost the ability to find or recognize any wireless networks. Brought it back to Best Buy. They were very helpful, and told me it was irreparable. They gave me a full refund on this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Howard G,
We sincerely apologize for the wireless connectivity issue you've faced with the ASUS Vivobook S 15 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412000428-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Cheaply Made
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak brackets snapped and physical damage was caused to the computer so its not covered. Very fragile. Low picture quality. Slow if watching videos or streaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bear,
We sincerely apologize for the issues you're experiencing with the ASUS Vivobook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the laptop or to further investigate the problems described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Brand response from Snapdragon team
Posted .Hi Bear, We value your input and thank you for sharing your experience with the Snapdragon processor. Your feedback is crucial to us, and we will ensure it is communicated to our team.
Snapdragon is ARM64 architecture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The snapdragon processor is giving me a hard time installing the drivers. not found for all printers, unable to locate it or get any support.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ayman,
We're sorry to hear that you're having issues installing drivers on the notebook and we apologize for any inconvenience this may have caused you. To further investigate this issue, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Snapdragon is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No apps are compatible with this CPU. I regret going with snapdragon should’ve stayed with AMD or Intel.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for sharing your comments regarding the ASUS Vivobook S 15 Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2412000428-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Brand response from Snapdragon team
Posted .Hi Michael,
Thanks for letting us know, everyday more and more applications are being supported either via emulation or natively. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported.
Daniel lopez
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an awful purchase when I opened the box I found out that the screen was cracked and it didn’t even turn on after I spent 975$ dollars on this laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel L,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont buy this laptop if you dont want wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop loses wifi and crashing the wifi driver if you have wifi 7 wifi ap
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aidan5683,
We're sorry to hear that the notebook keeps disconnecting from the wi-fi and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412000428-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/support/faq/1015073/