Customer Ratings & Reviews
- Model:
- Q5507QA-S15.X1P512
- SKU:
- 6585180
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Vivobook S 15's impressive battery life and stunning 3K OLED screen quality. Its lightweight design and ample RAM also receive high praise. However, some users have reported challenges with software compatibility due to the ARM architecture.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Processor speed, Screen quality
Seemed great until it wasn't!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought an "Excellent" open box. Looked new, set up easy and ran nice and fast. Beautiful OLED screen, nice full lighted keyboard. Ran MS Office with no issues. Then Asus initiated a firmware update, and the laptop crashed and would not boot into Windows 11. I had to do a reset and lost everything, so I returned it. Asus did the firmware update automatically, so there's no way to refuse it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dave B,
We sincerely apologize for the issues you've faced with the ASUS Vivobook S 15 Laptop and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410027070-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Excellent laptop, poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, this is an excellent laptop. However, it suffers from random screen blanking (relatively frequent) and random reboots (perhaps one every few days). Getting support for this laptop which was purchased only last month is very difficult. I had one chat conversation and I was given a case number, which I was careful to confirm. When I enter that case number to try to resolve the problem, it says that the number does not correspond to any case. This is more than frustrating. Online support would have me reflash the BIOS, which is what I would consider a last resort and something that should be unnecessary for a one month old computer. The only repair option is to ship it to southern CA, while I am in northern CA. I'll try again to have a chat with someone online and will revise this review, if I get a solution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Freddy,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Junk!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason I’m giving it 2 stars is because it’s a beautiful laptop with amazing features and great storage. Bought this laptop less than 2 months ago. I have all my work on it. I closed my lap top, went to get coffee, came back and it’s off and will not turn back on. I have done everything to try and get it on. No it wasn’t dead and even if it was I tried charging it. It just completely stopped working for absolutely no reason. So yeah it’s a great laptop if you want to spend $1000 for it to work for maybe 60 days.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alexa G,
We're sorry to hear that the notebook is unable to power on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410027070-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried getting my anti-virus software loaded, but it wouldnt let me, telling me i was using wrong password. Then i tried loading the printer and it came up with an error message and i had to put my name and phone number down to have someone from Canon call me. When they called me back, they looked through my system and discovered numerous foreign IP addresses on my computer, plus there was over 1100 other entries listed that needed to be cleaned up. Brand new laptop, i had to spend an additional $150 to get all this stuff cleaned off my laptop. Not a very good start. Best Buy didn't even give me my 2 gifts for buying this laptop.
No, I would not recommend this to a friendNot the best
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer doesn't have a good procesing capacity. It disconected from the internet for no reason and since it's a newer system it was harder for some technicians had a hard time understanding how to fix it and actually recommended me to change it:(
No, I would not recommend this to a friendNo electronic warranty honored after 2 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this computer at BestBuy in Wichita, KS which I learned does not honor warranties of computers beyond a 2 week window. The keys began to fall off the laptop I purchased from BestBuy the 3rd week I owned it. Not only would Best Buy refuse to accept a return of the computer, the twenty-something salesmen's attitude was electronics are strictly buyer beware and would not even attempt a repair much less a refund. BEST BUY AT YOUR OWN RISK!!!
No, I would not recommend this to a friendStalls and bogs down a lot
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for 4 months. I use it as a desktop. When it's not stuck it's decent... But it frequently stalls and bogs down a lot. Mouse disappears for 30+ seconds, a behavior I did not experience with my other much older laptop. Frustrating! Also RAM is not expandable... I would not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmad,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the laptop stalls and bogs down. To resolve these issues, check if Windows is up to date. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with this laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not quite ready yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The newer generation of ARM CPUs from Qualcomm still aren't where I'd like them to be. I also had issues with trying to get some of the new Windows AI features enabled. I ultimately returned the device. Battery life was only okay. Maybe my unit was defective in some way, but it's turned me away from Qualcomm's CPUs for now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
Thank you for your comment
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are having issues with the new Windows AI features. Certainly, the ARM CPU is ready for primetime and is fully optimized to run Windows AI features without problem just ensure Windows 11 is always up to date. Additionally, while accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great machine but flimsy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is beautiful and the battery life is incredible but this laptop is very flimsy and easily bends. After one day in my bag and not being rough on it the thing was warped and wouldn't close all the way. huge gap on one side when closed I mostly do browser based activities so the app compatibility was perfect for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melva G,
Thank you for your comments regarding the ASUS Vivobook S 15 laptop. We understand that the quality of the laptop didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2410027070-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Windows 11 not compatible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop. I really like the lighted keyboard. But Windows 11 is not compatible with Big Fish games and that is the reason I bought it; to play games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your comments regarding the ASUS Vivobook S 15. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410027070-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Brand response from Snapdragon team
Posted .Thank you for your feedback. We’re continually adding more games to our list of supported titles. Please visit https://www.worksonwoa.com/games/ to see the games currently supported by Snapdragon.
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc says it has 16gb of ram but acts like it has 4. It is a total waste of money do not buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KingHolden,
We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2410027070-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but eaisly dirty and annoying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good laptop for the price but fingerprint magnet and the screen beautiful but reflection to high. Was cleaning more then using it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
Thank you for sharing your feedback on the laptop. We understand that the design of the product didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2410027070-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support