Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- |
- SKU:
- 6568761
Customer reviews
Rating 4.6 out of 5 stars with 745 reviews
(745 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Processor speed, Screen qualityCons mentioned:Fan noise, Heat
Rated 5 out of 5 stars
It Smashes All My Buttons!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No laptop is perfect, but if you search for one that most completely matches your needs, you are likely to be pleased. I am greatly pleased with this Asus. At its price point, I have seen this model referred to as “midrange”. Using pricing as a measure, I can somewhat agree that the description is apt, but this model scores 100 per cent on meeting all my personal needs at a very reasonable price. It is light. At 2.82 pounds, it is gorgeous in its Jasper Gray metal case and sports a beautiful 14-inch touchscreen OLED panel. It does not have 2.8K resolution, but for office work the color accurate 400 nit (500 nits with HDR enabled) screen with 1920 X 1200 resolution is just fine for me and should increase battery life for the snappy Intel Core Ultra 7 155H processor. This model sports a hefty 75-watt hour battery. Battery life is more important to me than extended resolution. If you must have 2.8K, there is another Asus model sold by Best Buy that meets that spec, albeit for a higher price. If you are torn on this issue, simply visit your local Best Buy and compare the screens. I could not be happier with mine. For office work and media consumption, it is perfect. Sixteen gigabytes of DDR5 RAM and a1TB Gen 4 SSD further complement this Evo Edition package, and ports are plentiful. There is a single 3.2 USB-A port on the left side, and two USB-C ports on the right. Each USB-C port can pass video and serve as a charging connection, and they are both Thunderbolt 4 speced. There is also an HDMI port on the right as well as a headphone jack. If you need an SD card slot or ethernet, you’ll need a dongle. On a thin laptop like this one, there is simply not enough physical space to supply every possible physical port. The lighted keyboard is comfortable, and the keys are well spaced with enough travel to make typing a pleasure. The webcam is 1080p and produces a natural, detailed picture. The camera is infrared and works with Windows Hello for hands- free login. There is no fingerprint sensor. The Intel Core Ultra 7 processor literally tears through office work and web browsing. It is also more than adequate for light video editing and should easily handle your photo editing chores. I am not a gamer, so you will need to look to other reviewers for their opinions on gaming. I do not think this laptop is aimed at hard core gamers. Neither heat nor fan noise has plagued me during my testing of this model. You should expect exemplary battery life, along with efficient performance. I can easily get a full day of battery life with my office productivity chores. I love this Asus. Highly recommended.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Fan noise
Rated 4 out of 5 stars
Pretty good on Sale/OpenBox.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent - Speakers. Very Good - Screen (OLED and Brightness). Good - Performance. Good - Keyboard. Good - Storage/Memory(Capacity and Speed) Good - TouchPad OK - Battery Life. OK - Weight/Portability. Meh - Heat(Med-Heavy use: warm to hot. Light use/battery saver: cool) Meh - Fan Noise(Med-Heavy use: loud/audible whine) AMD still has Intel beat this generation. Intel 155H is a good step forward for Intel but not enough.
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Fan noise
Rated 3 out of 5 stars
Don’t buy a floor model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a nice laptop, but I bought open box and it was a store model. The fan ran constantly and could give you burns however, very nice oled screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donny,
We regret to learn that you are experiencing overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Overheating and Fan issues  https://www.asus.com/support/faq/1015064/
- Cons mentioned:Fan noise
Rated 2 out of 5 stars
$700 is a great deal! For a brick!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had a laptop that has given me so many problems. It's so unbelievably slow that it takes 2 minutes to load a webpage. The fan sounds like it's going to explode. The sound cuts out within 10 minutes every time I boot it up. I've uninstalled, reinstalled all drivers, applications, etc. ASUS warranty is GARBAGE. If you buy it from Best Buy, ASUS warranty doesn't actually mean anything, they'll just direct you to Best Buy, and Best Buy won't do anything about it unless it's under the accidental damage plan (i.e., not naturally occurring hardware issues from a poor product). I got this because my 7 year old laptop was getting old and slow, and after 5 weeks I have no choice but now to go back to my 7 year old laptop. Biggest waste of money I've ever spent (and I once put $1000 on red at a craps table).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven H,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2405021960-0006" as a reference so that we can further investigate the problems you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Rated 1 out of 5 stars
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently switched mac to asus due to broken screen. As a pragrammer I was hoping to get good performance performance. Sadly this device crashed couple of times whenever tried to run codes. Reason you shouldn’t buy this 1. Fan noise 2. Cheap keyboard materials 3.Performance/Often crashes 4. Need two hands to open/not well weight 5. Price/expensive
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason G,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot both the crashing and fan noise issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
https://www.asus.com/us/support/faq/1015064/
- Cons mentioned:Fan noise
Rated 1 out of 5 stars
Overheating & loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this laptop and got it all set up. It has been 30 minutes since I’ve set it up and the fans are going crazy and the keyboard is already crazy hot. All I’ve done so far is log into my accounts and downloaded Spotify. Really that’s all it takes? 30 minutes of emailing and music for it to overheat?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arthur,
We sincerely apologize for the overheating and fan issue you're experiencing with the notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/











