Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Processor speed, Screen qualityCons mentioned:Keyboard
Premium feel, blazing fast, and a display that stu
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the ASUS Zenbook 14 (Intel Core Ultra 7 – Intel Evo Edition) for a few months now, and honestly, I’m super impressed. First off, the OLED touchscreen is absolutely gorgeous. Colors are vibrant, blacks are deep, and everything just pops. Whether I'm streaming Netflix or editing photos, the display makes a huge difference. It's also responsive to touch, which is a nice bonus for quick scrolling and zooming. Performance-wise, this thing flies. The Intel Core Ultra 7 chip combined with 16GB of RAM makes multitasking seamless. I’ve had 15+ tabs open, Spotify playing, and some light Photoshop work going on without any lag. The 1TB SSD is super fast and gives me more than enough space for all my work files and media. The build quality is another strong point. The Zenbook feels premium and sturdy, but it’s still lightweight and portable. The Jasper Gray finish is sleek and professional—subtle, but elegant. Battery life has been solid so far. I'm averaging around 8-9 hours with moderate use, and it charges up quickly when needed. A couple of minor downsides: the speakers are decent, but not mind-blowing, and the keyboard takes a bit of getting used to (a little less key travel than I’m used to). But those are small trade-offs given the overall package. If you're looking for a stylish, powerful, and reliable laptop with an amazing display, the Zenbook 14 is a no-brainer. Definitely worth the price.
I would recommend this to a friend - Pros mentioned:Battery life, Processor speed, Screen qualityCons mentioned:Keyboard
Excellent laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent speed and battery. Screen display also a plus. Its light weight makes it an excellent traveling laptop. The only reason I didn't give it a five star rating was the keyboard is very small. Extremely difficult to properly type. Other than that I found it to be an excellent computer.
I would recommend this to a friend - Cons mentioned:Keyboard
Money well spent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for replacement of Asus laptop which stopped working after 6 or so years. Picked this one and so far so good or even great. Speedy. Huge disk capacity. great screen. The only drawback is the keyboard. It is backlit but with desk lamp on the keys are difficult to distinguish. Without the desk lamp it is just fine ...
I would recommend this to a friend - Pros mentioned:Screen qualityCons mentioned:Keyboard
Touch screen doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen doesn’t work. Also the mouse pad lags/freezes. Been using my old laptop that’s 13 years old since I haven’t had a chance to return this one. If I didn’t have issues I’d probably rate this a 5 bc it has a nice image and I like the keyboard and that the charge is USB C.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angela R,
We sincerely apologize for the touchscreen and touchpad issues you're experiencing with the Zenbook 14 laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Touchscreen / Touch Panel problems - https://www.asus.com/support/faq/1042685/
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
- Cons mentioned:Keyboard
Not good. Avoid this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst computer I've ever ordered new. The keyboard actually doesn't work--in order to get a key to maybe work, I have to hold it down for about 8 seconds. It's already overheating and feels like it's burning up. Avoid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LWCF,
We sincerely apologize for the keyboard and overheating issues you're experiencing with the notebook and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the return window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
Troubleshooting - Overheating Issue - https://www.asus.com/support/faq/1015064/
- Cons mentioned:Keyboard
Keyboard and Speaker Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having issues with speaker at times, for which i have to restart, without knowing if the speaker will be fine next time. Also, there is issue with the keyboard. The @ and # are replaced by " and £, and there is jumbled keyboard output for various other input. Not Recommended. Waste of time, money, and effort. Not sure If I can exchange it, and get my project complete in time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Prakash Ghimire,
We sincerely apologize for the speaker and keyboard issue you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/#A2
[Notebook] Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/