Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Processor speed, WeightCons mentioned:Speakers
Great value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Duper fast, clear sceen,plenty if storage, very light but solid feel. Battery is exceptional. All day long with multitasking. And getting it at a sale price makes it unbeatable(799). The only negative i would say is that the speakers are built in below the case so depending where the laptop is sitting, it affects the sound. Minor issue for me
I would recommend this to a friend - Pros mentioned:Processor speedCons mentioned:Heat, Speakers
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is fast but there are quirks to it. It overheats quickly and the speakers work when they want to. I can't even plug in speakers or use Bluetooth to get the audio to work when they are acting up. I bought this computer to do online work and it has been more of a hassle than what it's worth. If you buy it, I'd highly recommend buying the extended insurance, just in case.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicole G,
We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the overheating and speaker issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/support/faq/1015070/
- Pros mentioned:Battery life, WeightCons mentioned:Speakers
Portability, Battery life, Display, Light weight.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used it for daily tasks , does the job. Build quality is also good on this laptop. I have been a macbook pro user in the past. Speakers on this laptop are not as good as macbook pro. Pros : Portability, Battery life, Display, Light weight. I got it on sale i think it was worth the money vompared to over priced macbooks.
I would recommend this to a friend - Cons mentioned:Speakers
ASUS zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the speakers . Not as bright as advertised.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abe77,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1015070/