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Customer reviews

Rating 4.6 out of 5 stars with 745 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-7 of 7 reviews
  • Pros mentioned:
    Battery life, Processor speed, Weight
    Cons mentioned:
    Usb-c ports
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Portable, high-quality, beautiful laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verdict: I have been more and more impressed with Asus computers… Both their gaming laptops and productivity laptops are impressive. The new Asus Zenbook 14 laptop is no exception. It is compact but capable, notably with an intel Core Ultra i7, 16gb or RAM, and a 1TB SSD drive. The OLED screen is beautiful, and matches the quality, feel, and sleek design of the laptop. First impressions. This laptop looks great; I love the dark grey color. It’s thin and portable. The full HD OLED screen is also very thin with virtually no bezel, and it’s actually a touchscreen! It has a webcam with a privacy shutter (thank you!). The keyboard has lighted keys that feel comfortable and type quietly. At this size, the keyboard does not offer a dedicated numeric keypad, which is normal. The trackpad is very generous and works well. Setup was similar to other Windows laptops. Performance. I am quite pleased with this laptop… it brings a lot of things together very nicely. If you are not a heavy gamer, I think this offers compelling specs for a solid laptop for home, work, and travel. The intel processor is fast and tuned to better support AI functions. The screen is beautiful for work and media; full HD and 60hz refresh is plenty for a wonderful experience. Storage is fast and ample. And RAM makes multitasking easy for multiple programs, endless browser tabs, and streaming, all done simultaneously. At only 3lbs, it makes a wonderful travel companion. At 14 inches, it packs easily into a backpack, and "military spec" means that it will last a long time. The speakers sound good, and the webcam is HD quality with interesting additional features. Things I love. - Weighs less than 3lbs; it’s thin, small, and highly portable - Advertised to have 15 hours of battery life, so you can take on the road for all day battery - Windows 11, including copilot! - intel Core Ultra i7 with an integrated AI engine - Great multitasking with 16GB of RAM - 1TB SSD drive for fast boot up and plenty of space - Built-in HD webcam with a privacy shutter and built in microphone - Thin OLED screen (60hz refresh rate) with almost no bezel - Quality speakers and sound - Runs very quietly; virtually no fan noise - Comfortable and quiet keyboard with a large trackpad - Meets MIL-STD 810H military standards for reliability in the harshest conditions - Beautiful screen saver and new Asus logo Things I don’t love. - Only two USB-C ports (one used for power most of the time), one USB-A port, and one HDMI - No dedicated graphics card to support graphic intensive work or gaming, but the integrated card will support most light to medium requirements - The plug adapter gets noticeably hot Overall, this is a wonderful laptop that will meet most people’s professional and personal needs, minus for heavy gamers. Best of all, it is adequate for work, home use, and especially travel. The new Asus Zenbook 14 delivers quality. I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight
    Cons mentioned:
    Usb-c ports

    Rated 4 out of 5 stars

    Good laptop for most but with some caveats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS Zenbook 14 OLED 14" Touch Laptop is, in many ways, a dream come true for this photographer. The OLED screen is clear and the colors are true. With a nit rating of 500, the screen is BRIGHT, which is very important when working with fine detail in photos, both new and old. I have plenty of space for photos and music with 1 TB of storage on board. The upgraded Intel Core Ultra 7 series 1 processor is a major upgrade from the I7 processors just a few years ago. But what really sold me was the weight. This laptop is so light! This really is a great laptop for creative types. That said, there are some flaws. For one, there's only one USB port and two USB-C ports. Considering the power cord plugs into one of the USB-C ports, functionally speaking, that leaves only 1 USB and 1 USB-C port for use. There is also no slot for a SD card. I shoot with a Canon DSLR camera and prefer to edit my photos on my laptop, meaning I would prefer a laptop with a built-in SD card reader. Would I recommend this laptop to a friend? Yes, I would for general use, but I would also have caveats. If you're a creative person who needs more connection points, I would go with a different laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Usb-c ports

    Rated 3 out of 5 stars

    Cant connect to multi monitors using USB-C port

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for $700 during a sale, hoping it would meet my needs. It's a lightweight device with two USB-C ports, one USB-A port, HDMI, and a 3.5mm jack, which I thought would be great for connectivity. The laptop's OLED screen is nice and glossy, and I was impressed with how easy it was to set up and configure. However, when I tried connecting the laptop to two monitors using a USB-C docking station (display ports), it wouldn't detect or connect to either one. I was able to get it to work via HDMI to one of the monitors, but when using the USB-C ports, the laptop would flicker heavily and become very slow. I tried troubleshooting by updating drivers, installing new software, and even switching to a different monitor (I tried both Dell and LG models), but nothing helped. The same setup worked just fine with my other Windows 10/11 laptop, which made it even more frustrating. Ultimately, the constant flickering and failure to detect external monitors was the main reason I decided to return the laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Harikumar K,

      We apologize for the display issue you encountered when you attempted to connect external monitors to the USB-C port on the notebook. The ASUS Q425MA does not support display output via USB-C. It primarily uses HDMI for external display connections. Having returned the notebook, we hope that you were able to obtain a functional replacement that meets your needs.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404011008-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Usb-c ports

    Rated 5 out of 5 stars

    Near-perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USB-C on both sides would have been clutch but still worth every penny

    I would recommend this to a friend
  • Cons mentioned:
    Usb-c ports

    Rated 5 out of 5 stars

    Cost-Effectiveness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost-Effectiveness wise, it is best and working great!. One thing need to be improved is that it has two usb-c ports,but one is dedicated to power adpator.

    I would recommend this to a friend
  • Cons mentioned:
    Usb-c ports

    Rated 1 out of 5 stars

    Bad design for the only usb port

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The usb port becomes loose and not functional after few months.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Hanhsuan W,

      We're sorry to hear that the USB ports on the laptop stopped working and we apologize for any inconvenience this may have caused you. To obtain assistance with repairing the ports or to further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Usb-c ports
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great daily driver for those on the move

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop body has a nice solid feel. No sharp edges. Does fairly well at hiding fingerprints. Camera has a built-in privacy slider that displays a noticeable (not necessarily obnoxious, but some may find it unappealing) orange color when in privacy mode, so there’s no doubt when it’s on. However, it’s also somewhat easy to accidentally engage/disengage the slider when opening the lid, so keep that in mind. Speaking of the lid, it’s also balanced well enough that you can usually open it without having to hold the laptop body down. OLED display is crisp, with excellent color. Auto brightness is subtle & appropriate. Bezel size is probably what I’d consider average. USB-C ports are both on the same side; would have preferred that they have one on each side instead. Probably a bit nitpicky on my part, but sometimes it’s just more convenient to not have a cord strung all the way across a desk or your lap. Speakers are better than what I expected from a laptop this size. Bigger soundstage than I’ve typically heard from small laptops, and there’s little to no noticeable muffling when you’re using it as a true ‘lap’top. Battery life has been fairly impressive as well, getting at least a couple of hours while gaming, with plenty to spare. Overall, I'm really enjoying this laptop, and it's become my daily go-to.

    I would recommend this to a friend