Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
Detachment between keyboard and display screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop itself is pretty good in terms of functionality, but after a few months of usage, it started to fall apart. The display screen is starting to detach from the keyboard, and it did not even experience any physical damage such as being dropped, scratched, etc. I would say that the laptop itself is placed at a fair price, but I would want to see a solution for this issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MCai,
It is with deep regret that we learn your laptop display screen is starting to detach from the keyboard and we apologize for the inconvenience this has caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To obtain assistance with repairing the device or to further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DON'T BUY. BEST BUY AND ASUS SUCK
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT THIS COMOUTER NOT EVEN A WEEK AGO AND IT CRACKED. NO DROPPING NOTHING. I OPEN IT AND IT CRACKED. I CALL BEST BUY TO SEE WHAT THEY COULD DO FOR ME THEY WON'T LET ME RETURN OR HAVE EVEN A DISCOUNT ON REPAIR. UNBELIEVABLE. I AM A STUDENT SO I REALLY NEED THIS TOO. I CAN AFFORD TO BUY ANOTHER COMPUTER SO THANKS SO MUCH BEST BUY AND ASUS. IF YOU RELY ON DURABILITY EXPECT A BROKEN COMPUTER AFTER A FEW DAYS. IM SURE YOU'LL LOVE THIS!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CountYourDays,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if this laptop cracked after a week of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. The laptop cracking suddenly after a week of usage is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a factory defect so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Firmware or power delivery problem within 2 weeks.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2 weeks it failed in an extemely-odd way where the CPU would not run faster than 300MHz. That means it takes minutes to boot up, task manager takes 30 seconds to load, etc. It doesn’t matter if it’s plugged in or not. There is only one power profile (balanced). I reinstalled Windows, but the issue persists. Even the UEFI takes 30+ seconds to load each page. I have the latest version 305 of the UEFI/firmware and all the latest updates according to MyASUS. Also, the laptop constantly has issues with Windows Hello. You’re supposed to be able to use facial recognition, but it throws a “reset Windows Hello” error on every startup and it, quite literally, never works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fozzy,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
- Pros mentioned:Weight
Unstable and runs hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this initially as an open box, but after some stability and WiFi problems I decided to exchange it for a new one. I got the new one home, and the setup went significantly better. I got through the initial setup, ran system and windows updates, Updated the Bios, and began installing my applications. While using AC power everything appeared to be good, however when I switched to Battery power it began experiencing the same problems as the open box. It locked up solid to the point that the curser wouldn't even move across the screen. I had to hard boot the laptop to get it to be usable again. Once again when it booted up wifi would be detected but wouldn't connect. This would eventually connect once left to idle for ~1-2 minutes. I reached out to support using the My Asus app and while chatting with Asus support the laptop crashed again (no curser movement, clock stopped, just a complete crash). I tried to reconnect to chat after rebooting and couldn't get through. Asus did send an email with a phone number and case number, however when calling it sounded like they would pickup, but nobody was there. I sat that way for over 10 min until the call was ended. I love the style, the size, and how light this computer is, however with the stability problems I don't think this is a very practical computer for most people.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattD,
Thank you for reaching out.
We do understand your disappointment with the laptop's stability issue and your concern about thermal issues. It is normal for laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy, like running resource-intensive applications, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While running resource-intensive application, please ensure no other resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. About the stability issue you are experiencing, please do a Cloud Recovery, as a last resort, since Windows, drivers, BIOS and applications are updated. For helpful tips on how to run Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/cloud-recovery/ .
Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Beware: Sudden Slowdown HDM Fail, No Intl Warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I made the purchase, I read a review by "fozzy" about sudden system slowdown. Still I went ahead and bought based on the many other positive reviews. Sadly, a week or two after I set up the laptop, I experienced the sudden slowdown described by "fozzy." After shutdown and reboot, the laptop seemed to return to normal. Then a couple of days later, I experienced another random, sudden slowdown (CPU running at 300MHz only). The fan also turned on and ran at high speed. Once again, a shutdown and reboot did the trick. But sadly, in the days to come, I would experience 2-3 more sudden slowdowns. Because it was so random, not triggered by any activities in particular, I wonder what if it slows down while I am giving an important presentation? Yesterday, after another sudden slowdown, the HDMI failed. I tried video output through USB-C (which used to work fine), that also failed. On the bright side, this may help diagnose the problems, likely a hardware issue. I am currently working in Hong Kong, and will be here for a few months. I called ASUS support here this morning, only to find out that the warranty is US-based, no International Warranty (unlike another ASUS laptop I bought a few years ago, though I ended up returning it). How sad and disappoint?!!! So beware, I think there is a quality control issue with this laptop! I wish I can return it, but it is too late! ASUS owes me a new functional machine! Honestly, I am losing faith with ASUS, and am very disappointed with the lack of international support. So beware. I would not recommend this laptop even if when it goes on sale.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kin514,
We do understand your disappointment if you are experiencing performance issue and auto-shutdown with the laptop.
In order to resolve the issues, please check if Windows has the most current updates. Keeping Windows, drivers and BIOS updated will maintain optimum system stability and performance. If the unit is running with an older BIOS version, please update it, latest version is available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-14-oled-q425/helpdesk_bios?model2Name=Q425MA. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good product, but avoid best buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the laptop is solid, but not when sold by best buy. The device was overheating and the sound had an issue when I got it. This was in open box "good" condition. I went to the store that day and they told me well it's still under warranty so you could send it in or you could just return it. I talked to ASUS and they had me send it in. The next day the computer dropped in price by about $50. I talked online and they told me to go to the store. At the store the guy told me he could just return it but needed the device. I told him I sent it in for repairs and it might not be back in time for the return window. He said no problem, just bring it back when it comes in. I did so and guess what, no it's a problem all of a sudden. He refused to offer the difference back. So just know if you buy open box here, it's going to have problems and you're going to get frustrated. They won't offer you a price match or anything so unless you are prepared to deal with frustration, just buy your open box items from elsewhere cause it's just not worth it here.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt K,
Thank you for your feedback. We're sorry to hear about the difficulties you experienced with your open box purchase and the return process. While ASUS can assist with warranty-related repairs, pricing and return policies are managed by the retailer. We recommend reaching out to Best Buy's customer service for further clarification or to escalate the issue regarding the price adjustment.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404040409-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Not good. Avoid this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst computer I've ever ordered new. The keyboard actually doesn't work--in order to get a key to maybe work, I have to hold it down for about 8 seconds. It's already overheating and feels like it's burning up. Avoid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LWCF,
We sincerely apologize for the keyboard and overheating issues you're experiencing with the notebook and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the return window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Built-in Keyboard Issues - https://www.asus.com/support/faq/1015071/
Troubleshooting - Overheating Issue - https://www.asus.com/support/faq/1015064/
- Cons mentioned:Fan noise
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently switched mac to asus due to broken screen. As a pragrammer I was hoping to get good performance performance. Sadly this device crashed couple of times whenever tried to run codes. Reason you shouldn’t buy this 1. Fan noise 2. Cheap keyboard materials 3.Performance/Often crashes 4. Need two hands to open/not well weight 5. Price/expensive
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason G,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot both the crashing and fan noise issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
https://www.asus.com/us/support/faq/1015064/
- Cons mentioned:Fan noise
Overheating & loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased this laptop and got it all set up. It has been 30 minutes since I’ve set it up and the fans are going crazy and the keyboard is already crazy hot. All I’ve done so far is log into my accounts and downloaded Spotify. Really that’s all it takes? 30 minutes of emailing and music for it to overheat?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arthur,
We sincerely apologize for the overheating and fan issue you're experiencing with the notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Don’t buy this!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely dead and needs a new mother board after 9 months with no gaming or anything other than college course use. The store tells me it costs $80 just to send it in to see what’s wrong and that they don’t fix it there.
No, I would not recommend this to a friend- Cons mentioned:Usb-c ports
Bad design for the only usb port
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The usb port becomes loose and not functional after few months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hanhsuan W,
We're sorry to hear that the USB ports on the laptop stopped working and we apologize for any inconvenience this may have caused you. To obtain assistance with repairing the ports or to further investigate the problem described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broke after two weeks and warranty isn't honored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is fine and fast when working, but the screen randomly turns off. It's clearly a hardware issue, and it came like this when I bought it. It was open box at Best Buy, and they assured me the warranty would still be valid. However, they told me to go to Asus for repair, and Asus tells me to go to Best Buy. It's an endless loop with no way out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KyleM,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if the open box laptop you purchased from your seller broke after two weeks of usage and warranty is not being honored. Since open-box laptops are considered used or pre-owned, they are not eligible for a full manufacturer's warranty. Typically, we(ASUS) provide a 90-day warranty for open box products. If you need more information or further assistance with the warranty for this open box product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not as expected, Item heats up to fast. Does not have a well-designed cooling system. Because of this defect I am concerned of how long the item will last.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eugenia L,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Horrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new, Ive had it less then two months and only used it a few times. Now its running slow, taking twenty minutes to boot up. I have to restart it several times and each time is taking five minutes. I wish i had purchased extended coverage agreement, but i didn't think I would need it since I only use it for school work. I would not recommend this product at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AllanV,
We sincerely apologize for the system performance issues you're experiencing with the notebook and for the inconvenience this have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number " N2501029076-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Faulty Battery, Repairs do not help
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant battery issues, already sent to asus for repairs and the computer itself still has issues. Was a nice laptop for school when it worked, but at this price point with the amount of issues it faces, I would heavily recommend staying away. Laptop no longer works when not connected to power, completely defeating the purpose of the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Traneh,
We sincerely apologize for the battery issues you've faced with the laptop and for the inconvenience this has caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number " N2501029076-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
No Audio. After Repair, Same Issue
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give zero stars. Audio stopped working. Laptop was returned to Asus for repair. They said they replaced the motherboard and repaired laptop had the same problem less than 24hrs after it was returned. Very frustrating. Disappointed with purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricko,
We're sorry to hear that the audio on the laptop is still not working after repairs and we apologize for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2501029076-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
Don't buy this laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad laptop. I have had issues with audio from the beginning. I took once to BBY. However, they could not fix it. They told me to send it to ASUS. I will be without laptop for couple of weeks. More recently the video card failed. It is just out of warranty!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Venky,
We sincerely apologize for the audio and video card issues you're experiencing with the ASUS Zenbook 14 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the laptop or to further investigate the problems described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404040409-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Died after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely died after 2 months of lite use. No power / no lights/ no nothing. Spoke to Asus and the best they would do is take it back for review and repair. They said that would take about 2 weeks. I was disappointed that they didn't offer to replace and not impressed with their willingness to stand behind their product. Last Asus for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeopcon,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Based on the issue explained, repairing the device is the most effective method of resolving the issue. Repairs typically take 7-10 business days, not including weekends or shipping time.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, email us at customerloyalty@asus.com and include the case number "N2404040409-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Audio does not work
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is defective after two months of purchase
No, I would not recommend this to a friendNever got it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says it was delievred but i never got it, still waiting for it. I even called ontrac to see what happened they told me they delievered it already...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cam JC,
Our team regrets to learn that your product was never delivered. On behalf of ASUS and the reseller, we apologize for the inconvenience caused. To further investigate this issue, we recommend contacting the place of purchase. If you require further assistance, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products, and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, please send us an email at customerloyalty@asus.com and include the case number "N2404040409-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support