Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen qualityCons mentioned:Keyboard
Touch screen doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch screen doesn’t work. Also the mouse pad lags/freezes. Been using my old laptop that’s 13 years old since I haven’t had a chance to return this one. If I didn’t have issues I’d probably rate this a 5 bc it has a nice image and I like the keyboard and that the charge is USB C.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angela R,
We sincerely apologize for the touchscreen and touchpad issues you're experiencing with the Zenbook 14 laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Touchscreen / Touch Panel problems - https://www.asus.com/support/faq/1042685/
[Notebook] Troubleshooting - Touchpad abnormal problems - https://www.asus.com/support/faq/1042539/
- Cons mentioned:Fan noise
$700 is a great deal! For a brick!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had a laptop that has given me so many problems. It's so unbelievably slow that it takes 2 minutes to load a webpage. The fan sounds like it's going to explode. The sound cuts out within 10 minutes every time I boot it up. I've uninstalled, reinstalled all drivers, applications, etc. ASUS warranty is GARBAGE. If you buy it from Best Buy, ASUS warranty doesn't actually mean anything, they'll just direct you to Best Buy, and Best Buy won't do anything about it unless it's under the accidental damage plan (i.e., not naturally occurring hardware issues from a poor product). I got this because my 7 year old laptop was getting old and slow, and after 5 weeks I have no choice but now to go back to my 7 year old laptop. Biggest waste of money I've ever spent (and I once put $1000 on red at a craps table).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steven H,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2405021960-0006" as a reference so that we can further investigate the problems you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very Difficult to Maintain Use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to set up, then after several updates over the year it has become every increasingly difficult to maintain use. Now access any services is unavailable. Very disappointed its so difficult to use new laptop technology, even though I have been using laptops at work and home for decades.
No, I would not recommend this to a friendPerformance
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the device performed well up to a time where the laptop gets heated up when charging and it no longer lasts more than 15 hours upon charging once. Sad thing is its not even a year old.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used this laptop for several months now and it's been very disappointing, Especially at this price point. The Zenbook runs very hot even with minimal use. The CPU does great on benchmarks but my older 11th Gen Intel i7 runs much cooler and seems faster on most tasks. The Intel Core Ultra 7 155H in the Zenbook stutters and lags constantly. The battery life is also disappointing. The reviews I read/saw implied the Zenbook had great battery life but that's not been my experience. It does have a beautiful OLED screen but that's the only positive it has going for it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We would like to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2405021960-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
I got a dud or an unstable processor.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed like a good deal, but 20 minutes into use, the device started freezing up. No error message...only a hard reset would fix it. It could be processor instability or a bios issue, but I updated the BIOS, repaired Windows, updated all of the drivers and ran the processor under load, but the device would still freeze up randomly while browsing or productivity. It even froze while performing a system reset.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Turma,
We're sorry to hear that the notebook is constantly freezing and we apologize for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, you can contact the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been nothing but a headache since I pruchased it! It took almost an hour for it to set up when I first turned it on. The audio cuts out constantly!! Bootup is slow and my 7 year old laptop runs just as fast as this. Skip this one if you can!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rose,
We sincerely apologize for the issues you're experiencing with the Zenbook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the audio and slow boot issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Review - ASUS - Zenbook 14 OLED 14” WUXGA Touch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the volume/audi is not working well, sometimes it has volume sometimes not. audio Youtube videos and school videos are not working. it is also weird why youtube and school videos are not playing. ive contacted Asus support and never gave me a resolution
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoiP,
We sincerely apologize for the audio issue you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at customerloyalty@asus.com and include the case number "N2405021960-0008" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
Amazing PC but annoying sound issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer would be an easy 5/5 if it wasn't for the constant audio issues. The audio cuts off for days at a time and comes back. Bluetooth doesn't always work. After using Bluetooth it will usually mess with the functionality of the speakers. They go mute.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RamonG,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the audio using Bluetooth connection. To resolve the issue, please check if the Bluetooth device is working properly, its battery
has ample amount of charge and was paired or connected successfully. Additionally, check if Windows, audio and Bluetooth drivers for this laptop are updated. Updates are available at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-14-oled-q425/helpdesk_download?model2Name=Q425MA .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: . Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speakers
ASUS zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues with the speakers . Not as bright as advertised.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Abe77,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1015070/
Lid paint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lid paint wears off very quickly. For a laptop at this price, such a cheap paint choice for the lid is disappointing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mehmet S,
We're sorry to hear that the paint is peeling off the case of the notebook and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405021960-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Entry level computer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough power for my needs. This is a better entry level computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AJBUX,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with high-quality products is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021960-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Problem with wifi signal!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this laptop seems great. It kept dropping the wifi signal and I returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike R,
We sincerely apologize for the connectivity issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405021960-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support