Customer Ratings & Reviews
- Model:
- Q425MA-U71TB
- SKU:
- 6568761
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Zenbook 14's battery life, screen quality, lightweight design, and performance. Many appreciate its portability and the ample RAM. However, some users have noted issues with heat generation, the limited number of USB-C ports, and occasional keyboard or speaker problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Great Computer, Disappointing Everything Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer itself functions well. The computer was packaged very poorly (box was in bad condition and there were no instructions). This violated the Best Buy Guarantee: “ Includes all original parts, packaging and accessories (or suitable replacement).”
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear BestBuyer,
Our team regrets to learn of the condition of the box in which you received the device and that you did not receive any instructions. On behalf of ASUS and the reseller, we would like to apologize for the inconvenience this may have caused. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.
The following link below will take you directly to the user manual, which includes instructions on how to use the laptop. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS Zenbook 14 Q425MA User Manual - https://dlcdnta.asus.com/pub/ASUS/nb/UX3405MA/0409_E25387_UX3405MA_V2_A.pdf?model=Q425MA&Signature=FfJal2rAR2NnS5DyYDC0xFD7V6GtPhYjugz~DwFLMmhbenPdaFwhpHZwnvUdb346wS7t-axaeqq3CJ-6mAkecFxjhmTOK0W220fhTo5sDhSaADOTpy5MX3iAlVQRNqpRHp77p-IcfXsf737sMz8BCTF9rph77Hkn9ZIzsieyO6uPhHfI0qJKOVzhT0qZNUeaLwz~Bag6L-dC8OHko~cX4OhSEiLcyHXd4ULg8VAOi5b6uwtFTTWiZiHq4XuH64PPGxc9~bwqp6UuM0P-SeqTOqen52xFGLL~mJHUAz-YUXoCeK~XIRPVFZ79RxDNfi6SiyY-vCjqtPVE7BV3XxSoMQ__&Expires=1749356228&Key-Pair-Id=K2ITB7O97XKKCX
- Pros mentioned:Processor speedCons mentioned:Heat, Speakers
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is fast but there are quirks to it. It overheats quickly and the speakers work when they want to. I can't even plug in speakers or use Bluetooth to get the audio to work when they are acting up. I bought this computer to do online work and it has been more of a hassle than what it's worth. If you buy it, I'd highly recommend buying the extended insurance, just in case.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicole G,
We sincerely apologize for the issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the overheating and speaker issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/support/faq/1015070/
- Pros mentioned:Battery life, Screen quality, Weight
Asus Zenbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was 2in1 so i had to return it the screen was good and the battery lasts long I really like the keyboard and the lightweight design
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dominic,
Thank you for sharing your experience with the ASUS Q425MA Laptop. We're glad to hear you were satisfied with the screen quality, battery life, keyboard, and lightweight design. We understand there was some confusion regarding the device's features, and we regret any inconvenience this may have caused. Your feedback has been noted and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404011008-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Weight
its average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i've had the laptop for quite a few weeks now, so I can only review it based on what I've done with it. I don't use it for hardly anything, I have a few games on it, and sometimes I use it for streaming. I do not work on it so I have not used it for a lot thus far. However. From the moment I got it it has been a headache. my fault for not visually measuring how big it would be and not going to see it in person but it is small compared to what was used to a 17 inch laptop however I really like that it barely weighs a thing so compact. depending on if you have it propped up on some thing, not covering the microphone, it is not super loud on full volume if you are watching a show from further away or something, but you get what you pay for and it's not terrible either. It's just average sound. it had certain functions toggle on like settings having to do with sticky so it was making weird noises, or I didn't realize that the top had a way to toggle on and off the WebCam, so it got hit a few times without me knowing and would not log me in with Face ID, but then I realized what was happening. also automatically turned on setting that when I was in one game, it would stay on mute completely till I reset the computer because the app was taking over the sound function so I had to go in and change that stuff. Also through the program and Microsoft is not automatically updating, and those settings were also messed with. And even now that I have fixed, it is still not updating all at once or normally . When I first bought it, I had to have someone from Microsoft Live remotely take over my laptop and they thought it was bizarre how it came with some of the settings and how the updates were coming in and I had to continuously keep pressing restart on the laptop to get it to update and each time it would find new ones. also, I have pretty good high-speed Wi-Fi and Internet at my house, my other laptop is 10 years old and still works pretty well, but I wanted a new one, and I had to buy a Wi-Fi extender specifically for it to work on because it would not connect to the Wi-Fi at my house even though my other devices are all connected to, it's big house and we don't even have that many things connected. so that was frustrating to have to spend more money to get it to work and even then it can be pretty slow for being new so I'm not all that impressed and now I have to take it back to Best Buy so they can see how to fix all these little issues if they keep happening and then they will probably have to ship it off for two weeks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arlowolf,
We sincerely apologize for the issues you're experiencing with the ASUS Zenbook and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Weight
Has Coil Whine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Zenbook 14 has coil whine. That's the worst part about the laptop. It showed up the third time I used it and hasn't gone away since. If you don't mind the coil whine when you open the laptop or do anything intensive, go ahead and buy the laptop. The laptop's lightweight, is really fast, and can be really bright. The light up keyboard is a nice finish. For me though, the coil whine is getting to me. It can get really loud which worries me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daphne,
Thank you for sharing your feedback on the laptop, and we apologize for the coil whine issue you're experiencing. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced is not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the coil whine issue or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen qualityCons mentioned:Fan noise
Don’t buy a floor model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a nice laptop, but I bought open box and it was a store model. The fan ran constantly and could give you burns however, very nice oled screen
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Donny,
We regret to learn that you are experiencing overheating issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Overheating and Fan issues https://www.asus.com/support/faq/1015064/
- Cons mentioned:Usb-c ports
Cant connect to multi monitors using USB-C port
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for $700 during a sale, hoping it would meet my needs. It's a lightweight device with two USB-C ports, one USB-A port, HDMI, and a 3.5mm jack, which I thought would be great for connectivity. The laptop's OLED screen is nice and glossy, and I was impressed with how easy it was to set up and configure. However, when I tried connecting the laptop to two monitors using a USB-C docking station (display ports), it wouldn't detect or connect to either one. I was able to get it to work via HDMI to one of the monitors, but when using the USB-C ports, the laptop would flicker heavily and become very slow. I tried troubleshooting by updating drivers, installing new software, and even switching to a different monitor (I tried both Dell and LG models), but nothing helped. The same setup worked just fine with my other Windows 10/11 laptop, which made it even more frustrating. Ultimately, the constant flickering and failure to detect external monitors was the main reason I decided to return the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Harikumar K,
We apologize for the display issue you encountered when you attempted to connect external monitors to the USB-C port on the notebook. The ASUS Q425MA does not support display output via USB-C. It primarily uses HDMI for external display connections. Having returned the notebook, we hope that you were able to obtain a functional replacement that meets your needs.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2404011008-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
mine had noticeable coil whine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coil whine is an audible noise or buzzing sound that can come from electronic components like inductors, transformers, and capacitors when electrical current flows through them. My Zenbook is having coil whine near the CPU whenever it is processing something, like moving the mouse cursor or opening a program. It is much louder when the device is charging, and it is loudest when the device is sitting on a flat surface like a table or desk. There are some steps that can help reduce the noise. In the old control panel there is a screen called Power Options. Create a power plan and once you have done this, change plan settings. Change advanced power settings and set processor power management -> maximum processor state to 99%. Use the new power plan most of the time. When you want to edit videos or play a game, switch back to the default power plan which is called Balanced. If you use Linux, there are some programs that can also limit the power of the CPU so it doesn't get to use its full power. Regardless, when the device is under full load the fan will usually drown out the noise of the coil whine. Onto Linux, I am pleased to report that everything seems to work properly under Manjaro KDE with a little bit of fiddling. I tend to have the best luck with bleeding edge distros on brand new chipsets. I really like the laptop but there shouldn't be this much coil whine. I never had a laptop with this much. I'm very tempted to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher C,
Thanks for letting us know about the coil whine noise you've been hearing from the notebook. We apologize for the inconvenience caused by it. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Bait and switch open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box in "excellent" condition. According to the website "excellent" condition should include all original packaging and accessories. My laptop came in a generic best buy box with no accessories, not even a charger! The laptop is in great shape and an excellent laptop. The battery life is amazing for a windows laptop and the OLED screen at 500 nits blows most other laptops out of the water. I highly recommend the laptop itself but be careful about best buy's deceptive practices when it comes to open box.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael H,
We regret to learn about the condition in which you've received the device. This is not the type of experience we want our customers to have with our resellers. To obtain the missing adapter we recommend contacting the place of purchase.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Wanted to love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this computer so much. The screen is great, video quality is great... but the sound is terrible. The sound cuts out and is unreliable. I can't hear Zoom calls. Spotify won't play music. I'm thinking it's a driver issue. so disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jessica W,
We sincerely apologize for the audio issue you're experiencing with the notebook and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/in/support/faq/1015070/
Blurry screen from OLED touchscreen smudgy text
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has good specs, but I have to return it because there is a little blur to the screen. Tried drivers and all updates already and it still exists, and also tried various resolutions and scaling factors. Apparently this is an issue when you have touchscreen OLED screens when researching online. If you are going to have it docked most of the time or aren't picky or sensitive to blur then it probably isn't going to be an issue but there's no way I can look at the screen long.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alchemist,
We sincerely apologize for the display issue you've faced with the ASUS Zenbook 14 and for the inconvenience this has caused you. What you've experienced was not intentional. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404011008-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Whine, cooling fan rattle, and loose case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wonderful laptop and I really love the OLED display. However, this experience is offset by noticeable electronics whine, rattling from the cooling fan area, and looseness in the bottom panel corner adjacent to the HDMI port. It is just disappointing to work in a quiet location like the library and to be able to hear the whine and rattle. I'm also dismayed that one of the corners of the bottom panel is about 0.5mm from being flush and makes a popping sound as the panel snaps in and out with the gentlest of applied pressure
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Son N,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Decent laptop, mine had problems.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, port selection, keyboard, but my laptop had performance issues that i couldn't not resolve after trying every solution in the book. The only other thing i world have liked to see is either a higher resolution screen or a higher refresh rate screen. Many laptops have both and are still OLED. Overall probably not worth $1000 but at a discounted price it is good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carson,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. To investigate the problem further, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Average PC
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is not good. Laptop freezes with little intensive work.
No, I would not recommend this to a friend- Pros mentioned:Screen quality
Good laptop but wanted a little more from it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to explore what a newer Windows device was like. Unfortunately the new Intel chips are a little glitchy. However the design was nice and keyboard and port selection was also fantastic! The OLED screen was also nice but had a bit of grainy ness to it. Odd.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Billybyte,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Software not upto mark
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software is really bad, 1. I had todo lots of hacks to make sure audio drivers work when it haywire 2. Bitlocker got into weird state had wiped of my content 3. Saving browser sessions doesnt work sometimes, still need to play to fix it I dont have issue with performance of laptop it is good. But, for non professionals these issues would be hard to live with
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vishwanath P,
We sincerely apologize for the issues you've faced with the ASUS Zenbook and for the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with us a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2404011008-0024" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
- Pros mentioned:Battery life
OLED Asus Zenbook Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design and gorgeous OLED screen with deep black levels. Battery life is also very impressive. The missing star is for the small chip mark to the right side of the keyboard
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404011008-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lightweight but small screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a good computer, but the small screen size didn't really work for me. Very light and portable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmGood,
Thank you for sharing your comments regarding the ASUS Zenbook 14. We understand that the design of the screen didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404011008-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Has buzz noise.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to keep this laptop, but it has an electrical buzz or crackling noise coming from underneath the laptop, and you can hear it when it is quiet around you. It also gets louder when you use the laptop while charging. Seems like it's pretty common due to other reviews. Couldn't stand the noise and had to return it. Got a Lenovo laptop instead with no issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the noise issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2404011008-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed
Good computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good use when needed and fast on opening apps.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rigoberto C,
We are happy to hear that you are pleased with the laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2404011008-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support