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Customer reviews

Rating 4.2 out of 5 stars with 65 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 65 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect combination of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a surface 3 that just wasn't cutting it as far as screen size and charge issues, so I ended up making this semi-impulse buy. I found a 14" version in Germany that I thought was the perfect size but I wanted a USA version and they don't distribute the 14" model here! So the 15" was my only option. It fits perfectly in my travel bag and I enjoy having the screen space. I AM HAPPY! Let's take a look at what I've experienced in my 3 or so weeks of owning this: I work on the road all over the world for half of the month and I'm using this to have a legitimately powerful, large screened display while at work. 1) The Screenpad - An extra screen IN your touch pad is just ingenious. Gimmicky? Maybe a little, but I do find myself using it pretty frequently for various quick tasks at work and while doing hobby projects (mostly the calculator). When simply listening to music (Harman Kardon speakers on this are great!), I installed an old version of WinAmp and the visualizations can be slung down to the touchpad in extension display mode. (See the photo) I thoroughly enjoy it... it looks super cool! On initial install The screenpad gave me a little bit of grief where the start bar would flicker wildly but a remove and reinstall of the screen pad software cured that. It took me a minute to figure out how to display a custom background on the Screenpad, but then discovered that right clicking a photo provides a "Set as Screenpad background" option. Then Fn+F6 will toggle you over to the proper mode to see the image. 2) Other non gimmicky hardware - I wanted something with 1TB SSD but found it to be prohibitively expensive. 512GB is just fine and with the MicroSD card slot, you can give yourself a little bump in space right there. I'm skeptical about using microSD for permanent storage since I've had 2 128GB cards go bad from over use (I regularly swap entire cards of contents back and forth to my desktop computer at home which isn't good for them). I'd stick with the MicroSD as a permanent backup location than a working folder. Transfer speeds over the USB-C ports to my USB 3.0 external hard drive make that another great storage overflow location. The i7 processor is more power than I've ever owned so it suits my needs an then some! I've been using it for 3D Printer modeling on a web interface, and my only restriction to performance is the speed of the hotel routers. 3) Let's look at some of the things other people have criticized: The fan noise: On occasion the fan kicks on.. Right now I'm running Edge browser with 6 tabs open, Google Chrome with one tab open, windows Sticky Notes, a Steam game login prompt. If the fan is on, I can't hear it. Yes, when it does kick on it'll make some noise, but I find that usually happens when I fire up a power hungry game. And usually when I do that I have headphones on and couldn't care less about the fan. The intake and exhaust for the fan are actually in the hinge area between the screen and the base. There are no openings besides the hinge gap on the bottom of the laptop... that being said, if you put the laptop on a bed and plug that slot it'll get very warm. Not good for your battery. Best use a lap desk if you're playing games while laying in bed. 4) Battery life - You HAVE to trade something for processor power, graphics performance, an awesome flashy touchpad, and a terrifically slim frame. That tradeoff is battery life. This thing brand new will last about 2 hours or less on battery with Battery Health Charging on (this ASUS program allows you to limit the charging to 80% to prolong battery longevity). The battery basically gets you through until you can find another outlet. But to me it is worth the trade-off. It's not like any other Lithium Battery is going to last longer... It's what they could fit into this slim frame with all the other bells and whistles. 90% of the time I'm using it plugged in anyway. Which leads me to mention the only thing I didn't really consider when upgrading from my surface to this... The size of the power brick. It literally is almost the same size as an actual brick, but about half as high. So, it takes up a little bit more bag space but, once again, worth it for the performance. How else are you going to get 19.5v at 7.7 Amps to this powerhouse? The keyboard on this is the perfect size for me. Arrow keys are just the right size and placement. Dedicated Page Up/Dn Home and End keys are nice to have, backlighting is a must for me, and the ability to lock the function keys in either hotkey or function key mode is really nice. There are only 2 things about the keyboard that I find could use refining. The Power button is actually a keyboard key RIGHT next to delete. After suspending your computer while deleting something a couple of times, you learn to use caution with what you press. The other thing that maybe I just haven't figured out yet is how to have the key backlight stay on by default. I find myself having to hunt down the illumination key in the dark half of the time because the backlight has gone off after a power cycle. While I'm pointing out negatives I'll throw in one last one... The sticker they put next to the Screenpad is not something I chose to leave on my device.. It looks like something you're meant to remove, but when you peal it, it doesn't re-stick again. The adhesive did NOT want to come off. It left a nasty circle of adhesive when removed, and required a lot of tedious rubbing to remove it all. Not cool. I thought I was going to wreck the finish removing the sticky mess but the brushed metal stood up to the abuse, and looks beautiful. The space is now adorned with Snoopy the flying ace saying "Here's to you" with a Rootbeer! Fitting... and much better. I almost didn't buy this laptop because I figured if I'm going to spend this much on a powerful laptop, I'll just pour in the little bit extra to get EXACTLY what I want with customizations. I was wrong though. I bounced from site to site trying to come up with the perfect combination... Dedicated NVIDIA graphics, Core i7, 16GB RAM, quality reputation... and funny enough I wanted to stick to a 1920x1080 because frankly, I don't notice the difference with 4K resolution. I thought why pay for the capability, and sacrifice processing that many pixels when our eyes can't see the difference. But I couldn't get that combination. So I was forced into getting this 4K screen which is listed as NON-Touchscreen. A bummer that I was willing to accept. After all, it isn't a tablet. But guess what... IT IS A TOUCHSCREEN. Best Buy has it mismarked. On top of that, I have my old surface pen, which, when placed on the screen throws up the pen dot. It writes!!! So no need to buy the ASUS one. I hardly ever use it, but it's there if I need it. Side note: The pen doesn't work with the screenpad. As far as the dedicated graphics go: My liquid cooled DUAL GTX570 SLI desktop runs games at a lower framerate than this thing. I am an old timer when it comes to games. I really don't play much at all but the minimal comparisons I did had this laptop outperforming my liquid cooled triple monitor desktop display setup. Impressive. Last thing: I got the Logitech Anywhere 2S bundled for like $40 when I bought this laptop and I highly recommend it! I used to need the little Unifying USB plug in my surface because all my Bluetooth mice were huge, and the smaller mice I use for travelling all had the little receiver. This one works instantly with Bluetooth once you pair it up. No delay on startup or anything. It's compact, and charges from microUSB. No spare batteries needed. Not sure if the good Bluetooth connection is due to advancements in Bluetooth, the mouse, the laptop's Bluetooth chipset or windows improvements but it works way better than any prior Bluetooth mice I've used, and a good bundle price. Thanks for reading! Hope this helps someone.

    I would recommend this to a friend
  • Pros mentioned:
    Quality, Screen
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The short story is that this laptop is a portable desktop - fast, large enough display to work well as a touch screen, and the first built-in mouse pad that actually works well for me. The display is bright and clear and the sound is full. There is enough SSD storage, especially with a decent sized micro SD card added, to hold all my software and data. This laptop is the opposite of flimsy, built to last. The salesperson, Ty, who recommended it, was knowledgable. He said that this is the laptop I would want after discussing what my needs are, and suggested looking on line because he wasn't sure they had it in stock. It turned out that he found one brand new, sealed, but to me that is honesty. He could have just steered me to another model they had on display and ready at hand, but instead said that tnhis particular model, whether they carried it or not, was the right one. When he couldn't find one ready at hand, he searched through there laptop storage bins high on the wall and finally found one. That is service! The one potential negative for some would be battery life, which seems to be approximately 4 - 6 hours. For my use, this doesn't matter, since I am always close to an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    4k display, Screen, Speed

    Rated 5 out of 5 stars

    Great laptop! Best cost performance relationship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third laptop of the same model that I bought. The mix of speed, great display (4K), touchscreen and the big 500mb SSD with an additional 2 GB HD for less than 1300 USD makes this laptop one of the best deals. You can play games, edit videos, watch UHD movies and enjoy fast response while doing regular work with the same laptop. This is an ALL-Terrain LAPTOP! (except for working in a rugged environment, everything else is true)

    I would recommend this to a friend
  • Pros mentioned:
    4k display
    Cons mentioned:
    Webcam

    Rated 4 out of 5 stars

    Solid laptop with lots of USB-A and C Hookups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this laptop in the open box area when looking for an i7 laptop. I was able to purchase this laptop for just over $1000 which was a phenomenal deal. I do mainly photography editing when on vacation and remote into the office with it. The 4K display is nice while it comes with a slightly stronger 8750H 6 core processor than others that I was looking at. The 16 GB Ram and 500 GB SSD are OK. The extra screen and functionality is OK. Kinda neat when working with office apps like Excel. I have come no where near to the 9.5 hour battery life using the laptop under normal operating conditions. The speakers are OK. I was disappointed that the internal webcam is so poor. You cannot do windows hello with it. The trackpad is somewhat lacking in response, but I use a mouse more often that not so not a major issue. I upgraded to Windows 10 Pro on the system.

    I would recommend this to a friend
  • Pros mentioned:
    Screenpad, Speed

    Rated 5 out of 5 stars

    By far the BEST laptop i have ever owned!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot even think of what to say first about this laptop. It is simply amazing! Speed is amazing, ease of use is great, look is nice, and the added screen on the keyboard is actually pretty handy! I run a small bookkeeping and tax business and find myself running a minimum of 8 programs at any given time and the computer never shows signs of running a number of programs at one time. I did a ton of homework before purchasing this laptop to fun my new business and the staff at Best Buy also had numerous good things to say about it as well. Can't recommend this computer enough!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen
    Cons mentioned:
    Junk software

    Rated 4 out of 5 stars

    Good everyday laptop with touch screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, awesome for video editing and graphics... great for gaming... Cool features such as the touch pad screen 1080P functions as calculator, display and other apps Bad. all the junk software that Asus loaded it with, I had to remove almost 10 apps that are not good and potential security risk

    I would recommend this to a friend
  • Pros mentioned:
    Screen, Screenpad

    Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this laptop has incredible graphics, touchscreen and a powerful processor. The unique pad / screen puts this lap top over the top.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    better quality than the previous Zenbook pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This version of the Zenbook pro is a bit thinner, more rigid and all the ports seem to be more secure. Asus has always has fast and powerful products and now I'm a bit more hopeful about their quality!

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 4 out of 5 stars

    Great table for someone who likes clear graphics.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Beautiful screen . Great graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Screen, Speed

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great personal laptop. Ssd drive makes computer load up fast. Love the 4k. Love the fast processor and RAM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Zenbook

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for students as well as professionals. Handles mutlitasking with ease as it runs multiple programs and video streaming effortlessly. The use of the touchpad as a quick access for apps or secondary screen is very useful, in my opinion. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent for School

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for school, and so far, it has held up pretty good. It is fast and dependable. I did have an issue with the screen not booting up, but it was fixed by the Geek Squad. I would also sometimes have a very clicky touchpad, but after clicking it multiple times, it stops for a while until the next time. Other than that, it's been great so far for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always liked asus for value, this is terrific

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the wife was looking for core i7 16GB. tried a Dell for about 2 days, its wifi degraded itself to a speed of 9GB/sec with win 10 upgrades, and sifting thru it supposedly helpful support website was hopeless. Thus we tried this with a good deal of skepticism, in particular the touchpad that was a display. Well, that turns out to be a useful feature in and of itself without the asus extra bells and whistles. I always have multiple displays so I can do one thing while referencing another. So, now that is in a single package, readable with old eyes. Adding the usual extra two displays, and the forty or more tabs the wife has in play on multiple browsers, it runs flawlessly without any hesitations. We had perused all brands, and always keep an eye on the open boxes, which really made this an exceptional purchase. With what we learned about its functionality and features, it would be a better value than similar I7's from other manufacturers. In talking with the blue shirts, it seems that almost all the competition in this category suffer from wifi related issues. So, I waited thru a couple of updates and significant use before filing this review.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have say the Asus zenbook is awesome computer. The speed it has amazing!. I just love this computer. It's the best computer I have ever owned. I highly recommend this computer to anyone that is looking for fast and reliable computer to get the Asus zenbook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First to Asus Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never known much about Asus, but this laptop had everything I was looking for. I was worried the quality might be low, but its sturdy and has performed perfectly. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Screenpad

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop! I use this for real estate and it’s great for everything from writing contracts to editing videos and photos. I was worried about the screen pad being a pain or glitchy but it is very helpful and took little time to pick up on.

    I would recommend this to a friend
  • Cons mentioned:
    Webcam

    Rated 4 out of 5 stars

    Good college laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been a great laptop. Only complaint is the webcam.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. The only issue is the battery. It dains very fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is quality built with a metal clam shell. Very durable and rugged while looking good at the same time. Super fast Intel Core i7 with very fast specs on memory with dual graphics. Intel 630 and a Nvidia 1050ti. The screen pad is awesome with super Harman Kardon sound. This is truly hard to beat at this price. Asus customer care is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast laptop. Bought an open box one that was about half price. Exceeded my expectations.

    I would recommend this to a friend