Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance, Screen quality
Good decision
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Does what I need it to do and then some. Great screen and sound.
I would recommend this to a friend - Pros mentioned:Overall performance
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift to myself on Christmas. I loved it!
I would recommend this to a friend - Pros mentioned:Battery life
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent laptop with great battery life
I would recommend this to a friend - Pros mentioned:Overall performance
ASUS - Zenbook S 16 16” 3K OLED Touch Screen Lapto
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great! This was a great gift for the house.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Freeze King.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the aesthetics with the design and feel of this laptop are top-tier, there are better laptops more worthy of purchase on the market. While the technical specifications of this unit are mostly solid, it goes underutilized and remains unstable. Constant thermal throttling and BSODs (Blue Screens of Death) make this laptop unusable. No amount of thermal pad/paste reapplications or any bios updates will remedy or solve the problems occurred. Good luck with ASUS customer service if you end up attempting to contact them- they’re just as unreliable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ibrahim,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely regret the difficulties you’ve encountered with thermal performance and system stability, as well as the concerns you raised regarding support. Your feedback is important to us, and we will ensure it is reviewed by the appropriate team.
To assist with a thorough investigation and resolution, please email us at [email protected] and reference case number "N2407040629-0025". We recognize the critical importance of maintaining a fully functional device, and our team is committed to providing the necessary support.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Amazing product!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is an Excellent choice at a great price. The picture is exquisite. The resolution is beautiful. The refresh is quick and sharp. I’m able to navigate through the screens beautifully with great ease. I am very pleased with this product. There is more than enough memory as well.
I would recommend this to a friend - Pros mentioned:Overall performance
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop for every day use and casual stream
I would recommend this to a friend - Pros mentioned:Battery life
Great laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Upgraded from a Lenovo Yoga 9i, battery life here is way better and laptop is shockingly light. Performs well and doesn’t get too hot or loud. Only slightly annoying part is there can be some glare in the screen if using in a bright environment
I would recommend this to a friend - Pros mentioned:Overall performance
Computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer and your price matching. Very happy.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Great but thermals a BIG problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this laptop since it ticks all my boxes, but it just gets too hot, as other reviews have mentioned. When browsing and watching YouTube, it gets warmer than I'd like. But when it's plugged in, it gets shockingly hot, even after the latest BIOS update that was supposed to fix this. The battery life isn't great either; I get about 6 hours in these conditions. Everything else is excellent, with top-notch fit and finish, but I'll be returning it due to the heat issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kirk J,
We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. It is our understanding that you will be returning the notebook, and we hope that you will be able to obtain a replacement that is of equal quality.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us an email at [email protected] and include the case number "N2408003491-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus with great qualities!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this Asus computer. The computer color is very pleasing to the eye; keypad stays lit; the touch screen is wonderful!
I would recommend this to a friendGreat laptop if you can get it on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop for the price. If you can get this on sale you won't get a better gaming laptop.
I would recommend this to a friend- Pros mentioned:Screen quality
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please with how this laptop works. The size of the screen and laptop light sleek.
I would recommend this to a friend - Pros mentioned:Battery life, Screen quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for sons college classes. He loves it. Crystal clear picture. Great battery life.
I would recommend this to a friend - Pros mentioned:Screen quality
Ultra light 16 inch with a major design flaw
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop looks amazing, very thin and light. However, i ran into a major issue. When I rest both hands on it in the typing position and used the touchpad with my thumbs, the touchpad cannot be clicked because my hand weight caused the chassis to deform, which resulted in the touchpad being clicked. All gestures were messed up and the trackpad became unusable at all. A haptic touchpad will get rid of this issue but unfortunately Asus decided not to put it on this model. Otherwise, I really like the design, the color, the screen and thr performance. Unfortunately, i had to return it because of this major design flaw :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechAmateur,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Aesthetic and Capable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is the perfect blend between aesthetics and capabilities. Great gaming and screen while being lowkey enough to get multiple uses out of it. 10/10!!!
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, sleek, and light. Similar to mac model , i love it & its touch screen
I would recommend this to a friend Good machine!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, nice touch screen. Has the capabilites i need. I dont buy s new computer just because, i buy one when the old one is just no longer meeting my needs. My research says this will meet my needs for many years.
I would recommend this to a friendScreen broke after a few weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it open box in good condition, which you might see something wrong like scratch and what not, but it started having problems with the screen. First the touch screen feature stopped working. Which I found strange, but then 2 days later it black screen while it still turned on. I tried everything from complete hard reset to resetting the gpu. It worked for a day until the screen just completely died. It wasn’t the screen being unplugged or anything, it was the literal screen leaving this world for good. Apparently a lot of Asus laptop especially the zenbooks and newer model have the same issue. So I can’t even recommend a laptop from Asus. I suggest looking away from Asus until matters like this resolved. Only reason I give it 3 stars is cause it was still under warranty. However, without it the screen alone would’ve cost 5000 to replace and to me that isn’t worth.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WILSONN,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the issues you've encountered with the touchscreen and display. We understand how frustrating this can be and recommend contacting our support team at https://www.asus.com/us/support/callus/ for further investigation or repair assistance. Your input is appreciated and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Screen quality
Good deal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for the price it's good. like the screen high quality.
I would recommend this to a friend
