Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Save your money, do not buy Asus S16
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overheating is a problem. Great specs in a very poor case. Touchscreen stopped working after 4 months, then the camera, and after all, the screen. I believe these problems are all due to the extreme overheating. I noticed a BURN MARK on the casing near the screen hinge. Yes, that is how bad the laptop is designed!!!! Now, a $1,400-Zenbook laptop has a dead screen and lies as a desktop pc connected to a monitor. Save your money and do not buy Asus S16
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanA,
We apologize for the inconvenience you have encountered withyour notebook. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2408005206-0046.
Thank you for choosing ASUS!
Best Regards,
Anya M.
ASUS Customer Loyalty US Support
Light weight great for work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Works well for office work. Great screen clarity; easy on eyes. Light weight to carry in backpack. Heat disappates well.
I would recommend this to a friendnice and sleek
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its awesome. the display is amazing and the overall outlook is sleek. its really a very nice laptop. I hope to use it for a long time.
I would recommend this to a friendBest laptop outright.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outright one of the best laptops I've ever owned. Excellent design, excellent OLED display, light weight and premium quality. However firmware needs to be updated to support 2TB SSDs. Would randomly crash with a blue screen error code 0xc000021a on Samsung 990 pro 2TB when copying large files or downloading large files. Officially, it supports up to 2TB but in practice, 2TB SSD would crash. Until this is resolved through a BIOS update, 1TB that came with it is the limit. Best laptop outright.
I would recommend this to a friendThankful!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my new laptop for about a month and I love it so much! So thankful for the staff that lead me to purchase!
I would recommend this to a friendJust right
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's great. I love that it is small yet the keyboard is large. Just right
I would recommend this to a friendSatisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great replacement for my former ASUS laptop even though it doesn't have a keypad. Still trying to determine how to reconfigure some things so I guess I need to get some Geek Squad assist!
I would recommend this to a friendAwesome computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product accurately described. I love this computer it's used mostly for school for a Master's degree program so there are tons of tabs opened at once for research and it doesn't slow down. I would definitely recommend.
I would recommend this to a friendGreat laptop for anything and everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop I use it for everything like schoolwork, making YouTube videos, animations, etc. overall one of the best
I would recommend this to a friendSleek Laptop, Trackpad needs work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek laptop for the price, good screen. Trackpas and battery needs work.
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Plenty fast for browsing and web design.
I would recommend this to a friendGreat Laptop for Business and pleasure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i am very happy with this laptop. Great screen and adequate storage.
I would recommend this to a friendYes get it !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line. Haven’t used the touch screen as much but the screen is amazing. Size is perfect for In home use.
I would recommend this to a friendGreat sustem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop for gaming and school work like programming and designing.
I would recommend this to a friendGreat laptop and great price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus laptops are very reliable. Battery charge lasts for hours. Screen is brilliantly clear.
I would recommend this to a friendNice purchase.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and good-looking laptop. I had some problems with my first purchase because the screen kept going black while watching YouTube, but the second one is working great.
I would recommend this to a friendDefective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son as a gaming laptop, It did not hold up well at all. It was sent off twice due to malfunctioning fans and finally on the 3rd time, Best Buy let me do a return and I used it to purchase him a PC. Best Buy Total Protection was worth the purchase because this laptop was not worth the money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HannahC,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the repeated fan malfunctions you encountered and the inconvenience of multiple service attempts. Your feedback is important to us, and we will ensure it is shared with our product and quality assurance teams for review. We are glad to hear that Best Buy was able to assist with a return and that you were able to purchase a PC instead. We hope the new system provides stable and reliable performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2407040629-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thin and light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great. Very light with a sleek design.
I would recommend this to a friendNice overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very sleek and light weight. Sometimes the windows 11 glitches and there is a whole bunch of ASUS software on it that I find useless that just take up space.
I would recommend this to a friendAsus Zenbook Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance at a good price when bought during a sale
I would recommend this to a friend