Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Tried To Give ASUS and 2nd chance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost a month in and already having issues. I replaced this with Zephyrus ROG 16 that was also having a bunch of annoying issues. PROS: - battery life - design - weight CONS: - high temps - stopped working for external screen using usb-c (ongoing issue) - annoying quirks with chrome - constant freezing issues with Capcut
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JPPhotography,
We sincerely apologize for the issues you've faced with the ASUS Zenbook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2407040629-0020" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Greall laptop all around.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. I got it open box with a decent discount. A tremendous value for the price. Best balance in looks, design, performance, and battery life. I´m very happy with it.
I would recommend this to a friendDecent 16" laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good keyboard. Performance is ok. 24GB is just enough these days. They don't have the while color with 32GB RAM. Screen is good. But it turns very bright when waking up. After input the screen returns to normal. Weird. Also disable all the AI stuff (for screen, audio). Those are buggy.
I would recommend this to a friendPB Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The CSR rep was so helpful to explain all the models. We chose this one because we were able to get exactly what we wanted. It's not only powerful, but bet light and stylish.
I would recommend this to a friendASUS Zenbook Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop! I got it for my online Masters program. It is light weight, touchscreen and I love the big screen!
I would recommend this to a friendFantastic all arounder - great display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic laptop so far, max out the display settings and you'll be drooling.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new laptop. It is smaller and lighter weight. So easy to use.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just an overall great laptop. Does get a bit warm though and have a mediocre battery life.
I would recommend this to a friendUpgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Granddaughter is a college engineering major and needed to upgrade her laptop to run programs needed for degree. This powerful tool should do that for her.
I would recommend this to a friendLenovo Zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Very fast downloads and long battery
I would recommend this to a friendGame Changer!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot express enough how crisp the colors are! Not to mention I love the back lighting of the keyboard. The co pilot pc has been a game changer for creating power points for work sessions!! What used to take me 6 hours now takes me 1-2!!! I love this computer!!!
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! This laptop is sleek , light and has a good size screen. Would buy again if needed
I would recommend this to a friendGreat Laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this laptop. Very fast. Great graphics. Love the 16 inch screen!
I would recommend this to a friendASUS ZENBOOK S16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer but sometimes glitches but over all really good.
I would recommend this to a friendgreat laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop. I have had no issues. Very Happy with my purchase.
I would recommend this to a friendlaptop computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fast and a very clear monitor screen. I would recommend to anyone.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use for word docs, email, set up has been fantastic
I would recommend this to a friendAsus Zenbook S16 review.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine have had no issues with it. Fantastic screen. Would buy again.
I would recommend this to a friendGreat laptop - better than Mac IMO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great - from how quiet the keys are, the graphics, to its ability to maintain speed while running multiple software simultaneously, it's worth the price.
I would recommend this to a friendGreat but with flaws (what a shame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good except for two issues that lead to my return: 1) the over heating issue when it's plugged in - it's too hot not just at the bottom but also on the top surface, making it hard to use at all. 2) the keyboard is very not visible and very hard to see the letters on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Htao7,
We sincerely apologize for the issues you've faced with the Zenbook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our Product Team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408003491-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support