Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
Asus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Product works very well. Quite fast was delivered early
I would recommend this to a friendOverheating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just started using this new laptop for a week. I have noticed overheating issue which led to screen going black out and I just could not turn it back on. My previous ASUS laptop lasted for 13+ years without any major issues which is the reason why I purchased my 2nd ASUS laptop but it is a bit disappointing.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tofu,
We sincerly apologize that your device is currently unable to reboot due to overheating. This is not the kind of quality to expect from our products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, we recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Perfect Laptop If Properly cooled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop the only downside is it gets hot no matter what especially when you plug the charger in. I guess it to thin to properly cool this chip. otherwise it has nice specs
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shawn K,
Thank you for taking the time to share your experience with the ASUS UM5606WA Laptop. We're glad to hear you're pleased with its powerful specs and overall functionality and we apologize for the overheating issue you've experienced, especially while charging.
To help resolve this issue, we recommend reviewing the troubleshooting steps outlined in the FAQ linked below. If the problem continues, please don’t hesitate to reach out to our support team at https://www.asus.com/us/support/CallUs, so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thumbs up
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough for both gaming and business. Fits all of my needs as a casual computer user.
I would recommend this to a friendGreat laptop for everyday activities.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen, fast boot-up, nice keyboard, very reflective screen, however, windows install errors are the actual problem.
I would recommend this to a friendComputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome price. Awesome computer. Excellent choice of computer to buy
I would recommend this to a friendSleek on the outside, Powerful on the inside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for an older relative who was in need of a laptop with a larger screen. Had a few issues with transferring data from an older Windows 10 laptop to a Windows 11 one, so went about it manually, though I know software exists to facilitate this. Haven't heard any complaints, and it looks to be running smoothly.
I would recommend this to a friendBright!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bright screen, very lightweight. Awesome! I use it for my small business and it's exactly what I need.
I would recommend this to a friendLaptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice laptop and does what it's supose to do
I would recommend this to a friendGreat for light work, beautiful display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong, this is a great laptop if you're using it for relatively non-demanding tasks. It's beautiful in every way and works great, but because of how thin it is, the thermal restrictions prevent it from being used effectively for most demanding tasks. A base of 24 gb is better than 16 gb, however.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel K,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Graduation gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a graduation gift. Have not yet given it as graduation isn’t until next week. I think my grandson will love it.
I would recommend this to a friendProduct review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Love it. Perfect for my engineering degree.
I would recommend this to a friendGood computer internet issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer good display although it had internet issues
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Group ,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues https://www.asus.com/support/faq/1015073/
great laptop for cs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, though would recommend to add PTM7950 to it. If you're doing programming 24gb is enough, and the cpu is way more than enough.
I would recommend this to a friendFast and efficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for school and photography. There isn't anything I dislike.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality design and construction. Great value!
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I expected it to be. Good for a work computer as well as personal
I would recommend this to a friendZen book 16
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great key board smooth screen easy to see overall really pleased
I would recommend this to a friendLo mejor de lo mejor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent computer, very good, thin and practical with a different design and very good storage
I would recommend this to a friendAmazing screen and speed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I’ve ever used I love the speed and display on it makes everything look amazing
I would recommend this to a friend