The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 518 reviews
Pros mentioned:
Portability
Rated 5 out of 5 stars
Bright!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bright screen, very lightweight. Awesome! I use it for my small business and it's exactly what I need.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this for an older relative who was in need of a laptop with a larger screen. Had a few issues with transferring data from an older Windows 10 laptop to a Windows 11 one, so went about it manually, though I know software exists to facilitate this. Haven't heard any complaints, and it looks to be running smoothly.
Dear Group , We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support FAQ-[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues https://www.asus.com/support/faq/1015073/
Pros mentioned:
Screen quality
Rated 5 out of 5 stars
Zen book 16
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
works great key board smooth screen easy to see overall really pleased
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really loved this laptop. Its powerful processor and neural processing unit caught my eye. I also liked the OLED display, which takes video playback to a new level from a laptop perspective.
Dear Huey, We regret to learn that you are experiencing battery draining issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Schottky ASUS Customer Loyalty US Support FAQ: Troubleshooting - Short Battery Life (Rapid Battery Drain) https://www.asus.com/support/faq/1043914/
Rated 5 out of 5 stars
Great computer
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great computer. OLED screen is bright and sharp. Very light for travel. Machine is fast with Aton of storage space.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
ASUS is missing the mark on the keyboard backlight for this laptop. All 3 settings are way too bright and uncomfortable to be used at night. I just want to barely see the keys at night not be blinded. Needs an update to give 1% backlight. Screen glare could be better. Everything else is great
This reviewer received promo considerations or sweepstakes entry for writing a review.
The overall design is impressive. I like the thinness and performance. However, I don’t know why the swap from battery mode to plugin caused a system failure. Then, I was unable to turn on the device for a long while, so I had to return it.
We sincerely apologize for the issues you've faced with the ASUS Zenbook S 16 Laptop and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2408003491-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support