Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Great product and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer. This is my second Asus, and I am very pleased. The sales staff was very helpful and made my purchase easy and confidant.
I would recommend this to a friend - Pros mentioned:Battery life
Laptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the battery life has been great, screen resolution is nice and its fast with multi tasking.
I would recommend this to a friend - Pros mentioned:Screen quality
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and excellent service. The quality of the product is great
I would recommend this to a friend - Cons mentioned:Heat dissipation
Asus laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one overheated had to change it. The new one is working ok
I would recommend this to a friend - Pros mentioned:Screen quality
Asus Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery good item description. Very good quality item and packaging.
I would recommend this to a friend Great! But not as good as other brands i have had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. That being said I gave 4 stars because 1) It doesn't have the 10 key buttons 2) It seems to come with One Drive. Which I did not want. 3) Some navigating seems more difficult than all my old PC'S.
I would recommend this to a friendBest Laptop 2024
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop of the year 2024. best design. Track pad is really good. sleek design. The only thing that can improve the annoying fan noise that I get sometimes.
I would recommend this to a friend- Pros mentioned:Overall performance
Worth it when on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performed great and it had an amazing sale on it when i got it
I would recommend this to a friend good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this laptop very much except there is a problem with its speakers. They stop working for some unknown reason. I have to restart the computer to get the speakers to work again. It has been inconvenient during Zoom meetings
I would recommend this to a friendASUS Zenbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product sometimes it freezes but overall I recommand
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear HollandF,
We regret to learn that you are experiencing freezing issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) https://www.asus.com/support/faq/1038855/
- Pros mentioned:Screen quality
Recommend this laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, don t lag, great quality of the screen, i do some light gaming don t have any problems!
I would recommend this to a friend - Pros mentioned:Processor speed
Slick laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking and fast too. Have not had any issues with heat. Screen is bright and colorful.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Disappointed - Freezes, Gets Hot and Loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as the ASUS laptop arrived, I went to set it up and plugged it in. Instantly, it was loud and became hot. As I was setting it up, it kept freezing on me. I called ASUS tech support numerous times, only for them to tell me to give it a hard reset to put it back to the factory settings. I tried to do this numerous times over a few hours with no such luck. It would only FREEZE again! They gave me a case number. ASUS suggested I return the laptop or send it to them for repair. I called Best Buy, too. ASUS and Best Buy were very helpful. I will be returning this ASUS laptop and will purchase an HP instead! I will not exchange this for the same laptop only to have the same issues 1 year and a day later. No thank you! :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rosemarie,
We sincerely apologize for the issues you've faced with the ASUS Zenbook S 16 Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. As we understand that you returned the laptop, we will forward your feedback to our Product Team for review, which is greatly appreciated.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2408005206-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed
SHOULD HAVE UPGRADED MUCH EARLIER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LIGHT , QUICK, CAPABLE. I CAN KEEP MANY SITES OPEN WITHOUT ANY SLOWDOWN. NICE MACHINE.
I would recommend this to a friend - Pros mentioned:Screen quality
Nice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop recommend this product high quality
I would recommend this to a friend Good laptop, but backlight was too bright
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the computer was good, but the backlit keyboard was way too bright even on the lowest setting. I had to close the laptop lid while turning to the backlight down so I didn't blind other people on the airplane. The touchpad could also be better, mechanical just isn't that helpful.
I would recommend this to a friend- Pros mentioned:Battery life
Improves on the original nicely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent handheld, basically improves on all aspects from the first gen including much better triggers and better battery life. Only thing is it's noticeably heavier.
I would recommend this to a friend - Pros mentioned:Screen quality
Large touch screen, very fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large bright touch screen for ease of use, very fast
I would recommend this to a friend - Pros mentioned:Battery life
Thin and light is great if cooled properly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design is excellent. The laptop looks beautiful. Speakers are awesome. Screen is nice but very very glossy. Port selection is good. Windows felt snappy overall. Track pad is pretty solid. Battery life seemed okay. The biggest problem was how hot the keyboard and bottom felt when performing heavy tasks. Very hot to touch. Would burn your skin if touching. The fans would run while even watching 4K video on YouTube. This was a turn off for me so I returned the device. Most reviews have the same concerns with the heat so it is not isolated to this unit it is a design flaw across the board.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TwoSixer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat dissipation
Machine is great, AI issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, but very easy hot in summer for 2 reason: + Main issue is AI taken too much performance. + Design isn't good enough for cooling device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
It is recommended to download and update the BIOS 309 and firmware for system performance optimization. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
BIOS Version 309: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
