Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Pros mentioned:Screen quality
Defective hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen looks great and worked well. Within couple of months the keyboard has issues, some keys are not working. Now the webcam does not work. When I contacted support was told that warranty does not cover any defects in the product. These are defects in hardware but they are not willing to address them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Akshay,
We regret to hear that the laptop keyboard and camera stopped working, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please email us at [email protected] and include the case number "N2408005206-0019" as a reference so that we can investigate this issue further. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus is a great computer. Since I am old school it took some getting used to but now it’s all good.
I would recommend this to a friend- Pros mentioned:Screen quality
Defective, software issues and twitchy display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this laptop, it has a great screen, good build quality and awesome specs. But I think I got a defective piece. Display kept twitching, laptop crashed sometimes while simply using youtube and it had other software issues as well. Ended up just retruning after a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Student,
We sincerely apologize for the issues you've faced with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from ASUS products, and it's not the norm. We are committed to providing our customers with the highest quality products, and we will forward your review to our Product team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2408005206-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Happy with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price..I got a reduced price that Best Buy offered for a few days..Thank you very much!
I would recommend this to a friendThe new computer went crazy after only a few days.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine started making a loud noise less than a month after I bought it. Since several days had passed, I couldn't return it. I checked online and found that this is a common problem, and it's difficult to repair, and they won't replace the machine. Repairs would cost money, and I don't want to spend more money on a machine I just bought. It would be better to just buy a new one. So, what options do I have now?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA Notebook. We sincerely apologize for the loud noise issue you encountered so soon after purchase and regret the inconvenience this has caused. We understand how frustrating it can be to face repair concerns with a new device.
To further investigate the issue and explore available repair options, we kindly advise contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review your case in detail and provide guidance on the best resolution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2408005206-0043" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good. Might need a more attention towards battery health
I would recommend this to a friendI still prefer HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a big fan of Asus. Constant little glitches that support always says to just reboot. Battery isn't the best either even with power management. Settings are done through the Asus app which makes it even more difficult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KellyC,
We’re sorry to hear that you’re experiencing rebooting and battery difficulties with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407040629-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Automatic Shutdown/Restart Issues https://www.asus.com/support/faq/1046480/
Additional FAQ-Troubleshooting - Short Battery Life https://www.asus.com/support/faq/1043914/
Something is wrong with the hardware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black when plugged in and out charging ports are wiggly and it only been a month since I bought the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juven,
We sincerely apologize for the inconvenience caused by the black screen and charging port issues with your ASUS Zenbook. This is not reflective of the quality we strive to deliver, and we understand how frustrating this can be. For repair assistance or further investigation into the reported issues, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus zenbook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic computer, probably the best laptop I have ever owned. Very similar to MacBook Air quality
I would recommend this to a friendWorth the purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for about 2 weeks now and loving every second of it! The only complaint I have is that the touch pad is a little TOO big but that’s probably because I’m not used to it yet!
I would recommend this to a friendLove, love, love
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is fast and has tons of memory. It is perfect for my needs.
I would recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good little laptop for productivity. Gets the job done
I would recommend this to a friendLove this brand.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second of this brand and I have enjoyed the reliability of it and much enjoy using it.
I would recommend this to a friend- Pros mentioned:Battery life, Processor speed, Screen quality
Amazingly thin and lightweight powerhouse!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, this is one slick looking and compact laptop! This has to be one of the thinnest and lightest laptops I have ever seen in my life. Its less than a half inch thick and barely over 3 pounds. You really can take this thing anywhere. Throw it in your backpack or briefcase and you wont even know it’s there! Even though it is thin and very portable, you can tell that the build quality on it is very good. It doesn’t feel flimsy or anything like that. I don’t feel like I could easily bend the metal or anything. Under the hood you have an absolutely gorgeous 3K OLED touchscreen. It looks amazing and the touchscreen works perfectly. Its very responsive and easily tracks my fingers when I touch it. It has 24GB of ram which is quite a bit for a laptop, especially one this small. There is also a 1TB SSD in it as well. That will be good for most people, but after opening it up it looks like you could upgrade the hard drive to something larger if you wanted to. The RAM is on the board though, so you can’t upgrade that as far as I can tell. The keyboard and touchpad work great. I found the keys and large touchpad to be very responsive. The keyboard is also backlit as well so its great for working in darker rooms. It has a lightning fast AMD Ryzen AI 300 series processor that is held back a little bit by the Radeon 880M graphics card. It has a good number of ports that will be plenty for most people. It has a regular USB port, 2 USB-C as well as a full-size HDMI, audio in/out jack and an SD card reader. I am very happy it has the card reader; I know a lot of manufacturers have been removing those from their laptops, but as a hobbyist photographer it makes transferring pictures very easy! As far as performance goes, this will be able to easily handle pretty much any task you throw at it, except for hardcore gaming, more on that in a bit. As mentioned, before I do photo and video editing and this runs things like Photoshop and Premiere just fine. Day to day tasks like word processing, checking emails, web surfing, watching streaming videos are all a breeze for this machine. As others have mentioned this can get a little hot if you are pushing it, but I didn’t find it to be excessive or anything like that. Probably because it is so thin it is hard to get a lot of cooling fans and things inside. As far as gaming, if you are trying to play any kind of modern game (not something that you would download in the app store) it will struggle a bit. It has plenty of processing power and RAM, but the graphics card holds it back a bit for hardcore gaming. This also has the Windows Copilot AI built in. This means that it doesn’t have to go online to do a lot of tasks and can handle a lot of them internally which means it is much faster for the user. AI is still in its infancy, but it is a great tool to have on your laptop and another wonderful tool to have. I look forward to seeing how it evolves in the future! The battery is also amazing in this as well. I am easily able to get through the day, but it also has fast charging so even if it does get low, you can get it charged back up very quickly! They say in just 49 minutes you can get a 60% charge which I found to be accurate. Overall, this is an amazing lightweight and ultra-portable laptop. It gets a little warm at times, but it performs great and I think most people would be very, very happy with it. Another top notch product from Asus!
I would recommend this to a friend - Cons mentioned:Heat dissipation
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop over heats like crazy, the battery is not at all as advertised, doesn't even last more than 4 hours of YouTube. It started crashing a lot after a few days. So many blue screens of death. DO NOT BUY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sian,
We sincerely apologize for the overheating, battery, and system performance issues you're experiencing with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2407040629-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
- Cons mentioned:Heat dissipation
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. Had this laptop for a week. It would constantly shut down and would not turn on for hours due to how hot the computer got with only a couple hours use. You cannot put this laptop directly on your laptop due to how hot it gets when in use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rowena B,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408005206-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly how described. Graphics are awesome.
I would recommend this to a friendzenbook s 16 AI 9 365
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful oled screen, fast and easy to set up, color is stunning and free finger print.
I would recommend this to a friendGreat service!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered before I even expected it. Great job! And the geek squad had it set up with webroot and everything the same day!!
I would recommend this to a friendGo somewhere else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third computer in 3 years, the other 2 didn't work. I was told that my passwords would be transferred, nope you don't do that anymore. You've had 1 for repair for 3 weeks. I'm not happy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BarbaraD,
Thank you for sharing your experience with the ASUS UM5606WA Laptop. We sincerely apologize for the frustration you’ve encountered, including the repeated issues with previous systems, the delay in repair, and the disappointment regarding password transfers. We understand how concerning this situation must be, and we regret that your experience has not reflected the standards of service we strive to provide.
To ensure this matter is properly investigated and addressed, we kindly recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our team will be able to review your case in detail and provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408005206-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
