Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
to a friend
I'll give it a try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice light weight laptop. turns off by itself, i might be returning it if this repeats.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aroo,
It is our sincere regret that the notebook shut down automatically and we apologize for any inconvenience this may have caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice laptop, but I need gaming laptop. I like it
I would recommend this to a friendVery Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the reviews here are spot on. Although I wouldn't recommend it for now...or at least at this price. My biggest problem is the performance when connect to an external GPU, it's absolutely terrible. I really don't get it honestly because running benchmarks are fine, and scores are actually decent... but when you try to play a game it drops down to 10fps. Not that I'm going to use it as a gaming laptop, but it would be nice to be able to do that while at home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cjax2,
We sincerely apologize for the issues you've faced with the notebook and the eGPU and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2407040629-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/
Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently on my 2nd Zenbook S16. The first one was non-stop screen flickering and turning white or shutting off entirely. It would run red hot when the charger was plugged in and finally died in less than a week of ownership. It was red-hot and would not turn on at all. Returned to Best Buy and exchanged for the same model, thinking I was just unlucky. The replacement does not run as hot, but it still suffers from constant issues with the screen flickering and strange video artifacts. Today the screen shut off and would not come back on after multiple attempts to repower. It finally popped up and rebooted but I've had my fill of it. I will be exchanging for something else. It's a shame because if it just worked normally, I would really like it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveB,
Thank you for your feedback.
We certainly understand your concern regarding the flickering screen, overheating, and the laptop not charging. To resolve the flickering screen issue, please ensure the chipset and video drivers, BIOS, and Windows are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606WA . Regarding the overheating issue, this is normal if you are running resource-intensive applications and simultaneously charging the battery. The heat or temperature does decreases or normalizes once system resource utilization goes down. The issue, not being able to charge the laptop, may occur if the laptop is running in battery mode and the battery drained completely. In this scenario, when the battery was discharged completely, connecting the AC Adapter will not power on the laptop. Allow the battery to charge before you can power on the laptop successfully.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than glad to help. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth the hype.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not feel this was worth the hype. It is a sad day when you learn the ASUS Vivobook will have this same processor (or even the HX 370) at 50W TDP, whereas the ASUS Zenbook S 16 has a limit of 28W TDP. This is for proper thermal regulation given the design. Indeed it is a nice laptop, and a feat of engineering in many respects, but the "good-ness" of the 880M isn't able to come alive due to the thermal limits. I would be comfortable to pay $1399 for this same thing but with the 370, at 50W TDP, even if it meant the same 24GB RAM. I decided to return my purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ennimalcrzing,
Thank you for sharing your feedback on the ASUS Zenbook S 16 laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the laptop, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408005206-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slick, Sleek, Lightweight, and Powerful
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost razor thin laptop, one of the thinnest I have seen. Super light, and ready to go not he move. Able to take the power of Windows 11 (won't be reviewing Windows 11, too many other articles on that). 24gb of memory is an abundance for most users. Average games play well, office suite works fast and quick. Responsive. While not upgradable, the vast majority of users should never find the need too. 16" screen is MASSIVE for a laptop, on average 1" bigger then most other screens in this classy hat is a lot of extra space for those that are working on designs, spreadsheets, and even games. Deep resolution on it, allows for very clear presentation. Bright colors, deep contrasts. Above average Battery life for a windows based system... have been able to run for 10+ hours, without having to find the adapter. Keyboard. Lacking a number pad, is fine for some... problematic for others... If you use it regularly, you will miss it... but, there are third party options for those that need. Camera is good for most meetings and basic usage, but if you are a pod-caster, consider a dedicated external camera so you can get the better lighting and angle. And yes.. my pet feature on all laptops. It uses a standard USB-C style charger, so that you can readily get cords, and replacement adapters, and can use soo many options out there, and travel easy with it. No built in network port (fine for its size), and you have the option to add a hardline via USB-C adapter. Great WiFi 6 connectivity and getting the full speed on that connection.
I would recommend this to a friendNever Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought The laptop Last year in September 2024, and the screen died. I never had a screen die on me in one year. worst computer ever. never buying Asus again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AH25,
Thank you for your comment.
We certainly understand your disappointment with this laptop and the inconvenience this may have caused if you're getting no video or no boot up screen. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. If the laptop will not boot up or it's just black screen but the fan, please do the following. Try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, reconnect your AC adapter, do not power on the laptop until the battery is charged.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The Worst Purchase Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Worst Purchase Experience I ordered a laptop online and went to the store to pick it up, only to find that the box contained the wrong product. After repeatedly confirming with the staff, it took them two hours to verify with the manager that there was indeed an issue with the product. I requested some form of compensation, but the manager rudely told me that a refund had already been processed and asked me to leave. When I mentioned that this caused me inconvenience and that I wanted to report the issue to Best Buy, he dismissively said, “Do as you please; there’s nothing wrong on my end.” I can’t imagine what would have happened if I hadn’t checked the item in the store. The manager’s attitude was highly unprofessional, and I felt deceived. I sincerely hope that the purchasing experience can be improved in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hhuang,
We regret learning of the difficulties you have encountered during the purchase process with the place of purchase. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting BestBuy customer service.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2408041144-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Heatsink generates heat while playing games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generating heat while playing games .laptop is sleek and performing well nkt for youth who plays games .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sree,
We're sorry to hear that the notebook is overheating while gaming and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
quality issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop looks and feels very thin, but unfortunately, I will have to return it as the one that I got has quality issues - the display has turned off a few times while I was in the middle of something and it was tricky to bring it back to life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Serge,
We're sorry to hear that the notebook was unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407040629-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was nice when it worked. Stopped working about 5 weeks ago took back to Bestbuy and the sent back for manufacturer warranty. That been month still waiting fir parts. If you eant something reliable stay way from this laptop!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Willebender,
We sincerely apologize for the inconvenience you’ve experienced with your ASUS UM5606WA laptop and the delay in service. For the most accurate update on your repair status, we recommend contacting Best Buy or reaching out to our support team at https://www.asus.com/us/support/callus/. Our team will be glad to assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2408005206-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Producto sin accesorios
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the way the laptop was packaged. It came without a charger. Delivery was very poor. The pencil wasn't included either, just the laptop. I wasn't satisfied with the delivery; I had to buy the charger myself. Poor service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edwing,
Thank you for reaching out.
We certainly understand your disappointment with the quality of the product you received and the inconvenience this may have caused if it is missing an AC adapter or charger. Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and you received the laptop without a charger or AC adapter. This specific laptop model doesn't come with a Stylus Pen. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not Sure About this Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop crashed twice in the first 2 days. Still trying to make it work …
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeffries,
We're sorry to hear that the notebook keeps crashing and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408003491-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Burned hole in itself
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally burned a hole in the plastic connecting the base to the screen. I was sitting closed on my desk and next time I opened it, there was a burn hole.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dominic,
We’re truly sorry to hear about the damage your unit has sustained. We understand how concerning this situation must be, and we want to assure you that your experience is not reflective of the standards we uphold. Every ASUS product undergoes rigorous quality testing, and we take incidents like this very seriously.
To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2408005206-0032.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
This is an excellent performing laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for the ASUS Zenbook S 16. The ASUS Zenbook S 16 is a high-end laptop that blends performance, display quality, and portability, making it an attractive choice for professionals, creatives, and power users. Design and Build Quality The ASUS Zenbook S 16 features a sleek, premium design with a slim profile and sturdy build. The chassis is made of high-quality aluminum, which gives it a professional and elegant look while ensuring durability. The laptop is relatively lightweight for a 16-inch model, making it a good option for users who need to carry their device on the go. Under the hood you will find it's powered by an AMD Ryzen AI 9 365 processor, which delivers robust performance for multitasking, demanding applications, and even some gaming. Paired with 24GB of memory, this laptop handles intensive workloads such as video editing, 3D rendering, and running virtual machines with ease. It offers fast boot times, quick application launches, and ample storage space for large files and projects. One of the standout features of the Zenbook S 16 is its 16-inch 3K OLED Touch Screen. The OLED panel delivers exceptional color accuracy, deep blacks, and vibrant colors, making it ideal for content creators, photographers, and designers who require precise visuals. The 3K resolution (2880 x 1800) provides sharpness and clarity, while the touchscreen functionality adds versatility for creative tasks and productivity. And has a super thin bezel around the screen. The Ryzen AI 9 365 also includes integrated AI capabilities, which can be beneficial for workloads that involve machine learning, data analysis, and other AI-related tasks. However, it's worth noting that while the integrated graphics are decent for productivity and light gaming, those looking for serious gaming performance or heavy 3D rendering may want to consider a dedicated GPU option. The laptop's battery life has been great easily lasting a full day on a single charge. I found this quite decent for a device with a high-resolution OLED display, which tend to use more power. And when it dose need to be topped off it comes with fast-charging support. The keyboard on the Zenbook S 16 provides a comfortable typing experience with well-spaced keys and good key travel. The backlit feature allows for easy typing in low-light conditions. The touchpad is large and responsive, supporting multi-touch gestures seamlessly, and enhances productivity for users who prefer touch-based navigation. The touchscreen operates very smooth and resonse quickly. This Zenbook model comes equipped with a decent selection of ports, including two USB-C, USB-A, HDMI, microSD card reader, and a headphone jack. It also supports Wi-Fi 6E, providing fast and reliable wireless connectivity for modern networking needs This is a great all around laptop.
I would recommend this to a friendWhy I love Bestbuy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Zenbook was a disaster! Kept freezing until it completely stopped working. This was on day one. But Bestbuy was 5 stars. They immediately exchanged it for a better ASUS laptop that I am very happy with. I highly recommend Bestbuy. They stand behind their products and want happy customers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JerryG,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, the laptop not working on day one is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Beautifully designed mid-priced laptop from ASUS
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new ASUS S 16 Zenbook is aptly named for its namesake AMD hybrid multiprocessor architecture known as “Zen”. This review is of the lower priced of two S 16 models and comes with a 1TB SSD drive, 24 GB of RAM, and the new AMD Ryzen AI 9 365 processor. The laptop field is getting really crowded, especially now with the recent advances in neural processing in support of Artificial Intelligence applications. Where I think the ASUS S 16 laptop with the AMD Ryzen AI 9 365 processor fits firmly into the mix is its ability to excel in running all existing Windows applications plus adds high-end fast neural processing for current and upcoming AI software. It’s early in the game to see how integral the role of AI applications becomes in our daily computing lives, but ASUS has provided a laptop that bridges the current state of Windows with the future of AI. The S 16 Zenbook definitely makes a great first impression right out of the box with a strikingly simple yet elegant cover design in scandinavian white with an etched silver geometric design overlay. The matte finish laptop lid is made of a blend of aluminum and ceramic that virtually eliminates oily fingerprints and provides a nice grip to the laptop. Opening the laptop continues the theme of a simple clean design with stylish heat vents and a finish that also prevents annoying fingerprints. It’s amazingly lightweight for a 16” laptop and feels more like a 14” in the hand. The 16-inch 3K Lumina OLED 2880 x 1800-pixel screen by its nature is a stunning display, with bright yet rich colors, deep blacks, and it functions as a touch screen. The keyboard is well-lit with a bluish tint backlight and nice soft feel and relatively quiet typing. The trackpad is quite large but works well and can control brightness, audio volume, and video speed with simple swiping gestures on the edges of the pad. That’s a nice feature to have when you need to quickly adjust volume for example, which I often find myself doing. The sound from the premium Harman Kardon speakers is excellent but don’t expect any punchy sound or deep bass in such a thin case. As I understand it, the AMD Ryzen processor is a type of hybrid architecture that is not only capable of running Windows applications as designed, but also takes advantage of high-speed neural processing for the newest AI applications such as Windows CoPilot+. AMD was able to effectively balance powerful processing capability with low power requirements, resulting in a decent performer for most laptop users’ needs. I installed resource-hungry software for photo editing and the applications loaded quickly and performed without any issues. I did notice AI denoising was a bit slower than on my desktop PC though, probably due to the less powerful integrated GPU vs. a high-end PC graphics card. Battery life is sufficient for all-day use. ASUS includes a power charger that plugs into a standard USB-C port, much preferred to some laptops that require a proprietary plug. For digital photo editing, it’s nice to have a SD card reader without having to carry around a separate card adapter. All the latest USB and HDMI connectivity is included, along with the latest WiFi 7 standard. I am using WiFi 6 and unable to test above that. The S 16 Zenbook comes well-appointed with a fast 1TB SSD drive and 24GB of fast RAM. The integrated AMD Radeon 880M video processor can access up to 8GB of that memory, still leaving plenty of memory for multi-tasking. The installation of Windows 11 was simple and straightforward and it’s relatively simple to reset the PC and start over if you stumble along the way. I was relieved to find very little bloatware with a very clean installation of Windows. ASUS includes an application called MyASUS which comes in very handy to ensure that you have the latest updates, configuration options, and useful diagnostics to troubleshoot problems should they arise. I did need to perform several iterations of Windows Update followed by MyASUS updates to bring the laptop fully up-to-date, and that included some BIOS updates along the way. ASUS has included some of the newer AI applications such as Paint with Image Creator, Windows Studio with video conferencing enhancements, CoPilot for conversational web searches, and something called StoryCube, which uses AI to organize your photos and media files…and much more. Overall, I find the ASUS S 16 Zenbook to be a well-balanced and reliable offering for people looking to take advantage of running the latest AI processing software in an affordable and beautifully designed and lightweight laptop.
I would recommend this to a friendNot white either
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video has no stability. Sales didn’t use the NEW Best Buy charge card, costing me $130.00
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TerryH,
Thank you for your comment.
We do understand the inconvenience this may have caused regarding the color of this laptop and the issue you are having with the video. The color of this laptop is Scandanavian White, not a true White. If you are having issues with the video quality, ensure you installed the graphics driver for this laptop. Please visit our Product Support page to download the driver at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606WA . Additionally, ensure Windows, additional drivers and BIOS for this laptop are up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
display gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.garbage and display not working within few months. now geek team sent back and don't know when I will get back and waiting for it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnilA,
Thank you for your comment.
We certainly understand your disappointment with the quality of this laptop and the inconvenience this may have caused if the display stop working within few months of usage. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. For warranty service or repair update, you can check from our Product Support page: https://www.asus.com/us/support/repair-status-inquiry/ . If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad wifi ruins an otherwise great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi could not hold a solid connection sitting next to a new wifi 7 router, even with the newest drivers from May 2025. It also has much shorter wifi range in general vs laptops with the intel ultra series 2 processors. AMD made a great processor, but the soldered mediatek wifi card makes this laptop useless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Josh L,
We sincerely apologize for the wireless connectivity issue you're experiencing with the ASUS Zenbook S 16 Laptop, and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408005206-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues - https://www.asus.com/us/support/faq/1015073/