Customer Ratings & Reviews
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- Model:
- UM5606WA-S16.R3651TB
- SKU:
- 12250376
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
- Cons mentioned:Heat dissipation
Lost most of my data
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent enough money on a new laptop so I thought I was getting a superior product. All seemed fine until the second day when I was unable to turn it on or off and it was very warm. Geek Squad was able to get it back up and running remotely. After that I realized the majority of my files were missing. I took it back to Geek Squad and they were unable to retrieve the missing files. Unfortunately I had recycled my previous hard drive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatB,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you lost your data. Indeed, you are getting a superior laptop. ASUS is an ISO certified company, as a result, all products go into a strict manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. We always recommend, as a rule of thumb, to always backup data to prevent loosing these in the event the OS(Operating System) was corrupted. If you need further assistance with the laptop, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
loptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good graphics and easy to use. Not a fan of the AI however
I would recommend this to a friendbad display
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this computer was decent for a minute then less than a year the touch screen stopped working, a month later the screen went out altogether and it no longer registers it has a graphics card
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jessup,
We regret to learn that you are experiencing display issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408005206-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ- No Display Upon Power On, but Power Indicator Light is On https://www.asus.com/support/faq/1050298/
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very helpful associates, easy purchase, delivery was quick
I would recommend this to a friendAsus...rare problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer worked great for 3 startups and tgen completely went black and couldnt do anything with it. Because it was open box when purchased they didnt have a replacement fir me.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Todd S,
We're sorry to hear that the notebook is unable to boot and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
bad computer. worse Geek squad service.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the computer and service are horrible. within a week the child lock was stuck on and ultimately had to have the operating system re-installed. about 3 months later, the computer died and there is supposedly some crack in the screen, but per Geek squad it will take 6-8 weeks for it to be repaired under warranty (I cannot be without my laptop for 2 months)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS UM5606WA laptop. We sincerely apologize for the difficulties you encountered, including the child lock issue, operating system reinstallation, and the subsequent hardware concerns. We understand how disruptive this has been, especially with the extended repair timeline, and regret the frustration it has caused.
To further investigate the issue and explore repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2408005206-0042" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing u want another one in the future time
I would recommend this to a friendNot very stable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t seem very reliable. I found a bug that crashed the entire OS in the first 10 minutes. Kinda hesitant making it my primary computer.
No, I would not recommend this to a friendMissed Opportunity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice design, but sadly it came with a dead pixel and the fans were very loud when the laptop was plugged in.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymous,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407040629-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Latest gen Ryzen HX cpu for 11**$
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for the price! This was 11** dollar on sale and I took the plunge.
I would recommend this to a friendI'll give it a try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice light weight laptop. turns off by itself, i might be returning it if this repeats.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aroo,
It is our sincere regret that the notebook shut down automatically and we apologize for any inconvenience this may have caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407040629-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop with high expectations. Looks great , nice screen ,.powerful , decent memory. But from the outset it had of power issues , in that it would power off and would not power on until the thing was reset by holding down the power button for a while. Well tonight , it self powered down and now won't start at all. 3 months old only. I have owned quite a number of laptops in my life, but never had such a disappointment as this thing. Now have to send it back ,with all the hassels of starting with a new laptop again. Next one won't be an ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidG,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice laptop, but I need gaming laptop. I like it
I would recommend this to a friendVery Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the reviews here are spot on. Although I wouldn't recommend it for now...or at least at this price. My biggest problem is the performance when connect to an external GPU, it's absolutely terrible. I really don't get it honestly because running benchmarks are fine, and scores are actually decent... but when you try to play a game it drops down to 10fps. Not that I'm going to use it as a gaming laptop, but it would be nice to be able to do that while at home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cjax2,
We sincerely apologize for the issues you've faced with the notebook and the eGPU and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2407040629-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046445/
Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently on my 2nd Zenbook S16. The first one was non-stop screen flickering and turning white or shutting off entirely. It would run red hot when the charger was plugged in and finally died in less than a week of ownership. It was red-hot and would not turn on at all. Returned to Best Buy and exchanged for the same model, thinking I was just unlucky. The replacement does not run as hot, but it still suffers from constant issues with the screen flickering and strange video artifacts. Today the screen shut off and would not come back on after multiple attempts to repower. It finally popped up and rebooted but I've had my fill of it. I will be exchanging for something else. It's a shame because if it just worked normally, I would really like it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveB,
Thank you for your feedback.
We certainly understand your concern regarding the flickering screen, overheating, and the laptop not charging. To resolve the flickering screen issue, please ensure the chipset and video drivers, BIOS, and Windows are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_download?model2Name=UM5606WA . Regarding the overheating issue, this is normal if you are running resource-intensive applications and simultaneously charging the battery. The heat or temperature does decreases or normalizes once system resource utilization goes down. The issue, not being able to charge the laptop, may occur if the laptop is running in battery mode and the battery drained completely. In this scenario, when the battery was discharged completely, connecting the AC Adapter will not power on the laptop. Allow the battery to charge before you can power on the laptop successfully.
If you need further assistance with the laptop, please email me at [email protected] and I would be more than glad to help. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Battery life, Overall performance, Portability
Slick, Sleek, Lightweight, and Powerful
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost razor thin laptop, one of the thinnest I have seen. Super light, and ready to go not he move. Able to take the power of Windows 11 (won't be reviewing Windows 11, too many other articles on that). 24gb of memory is an abundance for most users. Average games play well, office suite works fast and quick. Responsive. While not upgradable, the vast majority of users should never find the need too. 16" screen is MASSIVE for a laptop, on average 1" bigger then most other screens in this classy hat is a lot of extra space for those that are working on designs, spreadsheets, and even games. Deep resolution on it, allows for very clear presentation. Bright colors, deep contrasts. Above average Battery life for a windows based system... have been able to run for 10+ hours, without having to find the adapter. Keyboard. Lacking a number pad, is fine for some... problematic for others... If you use it regularly, you will miss it... but, there are third party options for those that need. Camera is good for most meetings and basic usage, but if you are a pod-caster, consider a dedicated external camera so you can get the better lighting and angle. And yes.. my pet feature on all laptops. It uses a standard USB-C style charger, so that you can readily get cords, and replacement adapters, and can use soo many options out there, and travel easy with it. No built in network port (fine for its size), and you have the option to add a hardline via USB-C adapter. Great WiFi 6 connectivity and getting the full speed on that connection.
I would recommend this to a friend Heatsink generates heat while playing games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generating heat while playing games .laptop is sleek and performing well nkt for youth who plays games .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sree,
We're sorry to hear that the notebook is overheating while gaming and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
The Worst Purchase Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Worst Purchase Experience I ordered a laptop online and went to the store to pick it up, only to find that the box contained the wrong product. After repeatedly confirming with the staff, it took them two hours to verify with the manager that there was indeed an issue with the product. I requested some form of compensation, but the manager rudely told me that a refund had already been processed and asked me to leave. When I mentioned that this caused me inconvenience and that I wanted to report the issue to Best Buy, he dismissively said, “Do as you please; there’s nothing wrong on my end.” I can’t imagine what would have happened if I hadn’t checked the item in the store. The manager’s attitude was highly unprofessional, and I felt deceived. I sincerely hope that the purchasing experience can be improved in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hhuang,
We regret learning of the difficulties you have encountered during the purchase process with the place of purchase. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting BestBuy customer service.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at [email protected] and include the case number "N2408041144-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
quality issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop looks and feels very thin, but unfortunately, I will have to return it as the one that I got has quality issues - the display has turned off a few times while I was in the middle of something and it was tricky to bring it back to life.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Serge,
We're sorry to hear that the notebook was unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Producto sin accesorios
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the way the laptop was packaged. It came without a charger. Delivery was very poor. The pencil wasn't included either, just the laptop. I wasn't satisfied with the delivery; I had to buy the charger myself. Poor service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edwing,
Thank you for reaching out.
We certainly understand your disappointment with the quality of the product you received and the inconvenience this may have caused if it is missing an AC adapter or charger. Normally, sales related issues are resolved by the seller if a brand-new product was ordered and paid, and you received the laptop without a charger or AC adapter. This specific laptop model doesn't come with a Stylus Pen. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
