Customer Ratings & Reviews
- Model:
- ZenWIfi BE5000 3-PK
- SKU:
- 10732650
Rating by feature
- Setup
Rating 3.5 out of 5 stars
- Range
Rating 3.8 out of 5 stars
- Signal Strength
Rating 3.8 out of 5 stars
So far, so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paired this up with the ASUS - RT-BE92U BE9700 router to replace my TP-Link system. I dumped TP-Link after seeing that the US may ban the product due to Chinese security risks. Setup was very easy using the Asus App. The only issue was the week signal 2.5GHz signal. Checking the settings, on Auto, it was only sending 2.5 GHz. After manually setting it to 5GHz, the signal was maxed out strong. Overall, pretty happy with these.
I would recommend this to a friendGood idea but poorly executed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and nice advanced features, however it has substandard coverage and packet loss when moving from one node to the next even with “Great” node connections. Tried muliple locations, binding nodes, factory resets, multiple modes, etc. If you have a large area to cover, get a powerful access point and place it high up in the center of the space. Add an extender if need be - mesh just doesnt work well if you can’t have any disruptions to your internet connection. Love ASUS, just not this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zigmund,
Thank you for bringing this to our attention. I understand your frustration, and we are committed to resolving these issues as quickly as possible. Your feedback is incredibly valuable to us for debugging purposes. You can submit your feedback via the ASUS Router's WEB GUI. For assistance in accessing the WEB GUI, please visit the provided link. Please reach out to me at your earliest convenience, and I'll ensure we address your product issues promptly. You can contact me at [email protected]. Your case for reference is N2411009568-0004.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*Link: https://www.asus.com/support/faq/1005263/
Recommended only 2000sq feet or less area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh system if your base stations are less than 100 ft apart more than that they stop dropping out
I would recommend this to a friendNot so reliable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mesh worked well for a few months. After a firmware update stop working
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Juliocbrito,
Thank you for sharing your experience with the ASUS ZenWiFi BE5000. We sincerely apologize for the inconvenience you’ve encountered after the recent firmware update. This is not the level of quality we strive to deliver, and we regret that your experience did not meet our standards.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501026805-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] Failed Internet access through router - https://www.asus.com/support/faq/1030645/
Never connect to the network
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it was supposed to be a plug and play system, It never connected to the network and could not be configured. I follow the manual instructions and search resources on internet from the manufacturer but it was not possible to make it work. I have to return it to the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Grgboss,
Thank you for sharing your experience with the ASUS ZenWiFi BE5000. We are very sorry to learn that the system did not connect to the network as expected and could not be configured even after following the manual and online resources. We sincerely apologize for the inconvenience this has caused. We understand that you have returned the unit to the store and hope that you were able to receive a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mesh System did not work with our system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system came with great reviews, however, unfortunately, we had to return it as it did not work with our current system at our home.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Micky,
Thank you for sharing your feedback on the ZenWiFi BE5000. We sincerely apologize that the system did not work with your current home setup and that this led to a return. We hope you were able to find a device better suited to your home system and that it delivers the performance you need.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501026805-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Mesh Wi-Fi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mesh wi-fi system works great. It allows us to have a much more stable connection throughout our home. Was worth every dollar spent.
I would recommend this to a friendCrash all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup is pretty straight forward but the speed is fast but when it lose connection. It is very difficult to reconnect. Make a ip Austin you lose connection and the whole system just crash. I updated router to the new firmware and crash my whole system. I had to reboot the system to default system to get it working again. The Last time I buy a Ausu router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hphoto,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection issues. Typically, the coverage of this ZenWIFI is up to 6800 sq. ft. To resolve a weak WIFI signal, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Additionally, check if the ZenWiFi's security settings matches with your ISP's modem security credentials and your internet connect is working and stable. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh system, good software. I would definitely buy again.
I would recommend this to a friendSpectrum let me down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not give this an honest review only because it woyld not link up to my apectrum modem. I tried 2 households and neither would work with the same type of modem. It worked flawlessly inline with the existing router and had amazing coverage but the whole point was to get rid of that old router. I gave it 5 stars because it really was great and i believe it is a spectrum issue. If you have spectrum be careful.
I would recommend this to a friendGreat Features and Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wifi with great features. The set up was a bit glitchy, but customer support helped me fix the problem. Since the purchase in April of 2025, three months, this has been rock solid with great wifi speeds.
I would recommend this to a friendAvoid if you live in a concrete home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in a cement house, this is not for you. Living in a cement house is uncommon in the states, but it is the norm in the US colony of Puerto Rico. This device performs fairly well unless you are behind a concrete wall. Do all the routers perform bad behind cement/concrete walls? Not really. I had a WiFi 6 Linksys Velop router that performed much better and I stupidly replaced it with this "newer tech" WiFi 7 router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andypanoreo,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS ZenWIfi BE5000 and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem with the mesh system, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501026805-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Avoid these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible mistake buying these , took 3 hrs to get these things going and after that they had constant connection issues , replaced with another brand that had running in 5 minutes and it maintains great connection
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Goonygugle,
Thank you for sharing your experience with the ASUS ZenWiFi BE5000. We are sorry to learn that setup was time‑consuming and that you experienced ongoing connection issues, which ultimately led to your decision to replace the product with another brand. We sincerely apologize for the inconvenience this has caused. Your feedback is greatly appreciated will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A++ MESH ROUTER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. As specified. High speed, highly recommend.
I would recommend this to a friendBalanced performance with price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have patience during setup, use app then finished dialing in on gui on laptop.
I would recommend this to a friendGreat Mesh System at a Reasonable Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was fast and simple, and it just plain works! I live in a 4,000 sqft house, split across multiple levels. Getting WiFi to work in here is not easy, but the ASUS ZenWiFi mesh system has everyone up and running at very acceptable speeds. Great product, I would highly recommend.
I would recommend this to a friendGreat WiFi
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for many homes — but check your wired-device and building-material needs before assuming it’s perfect.
I would recommend this to a friendShould have worked!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just Couldn’t make this unit work. Asus told me it was not going to connect.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Epatjn,
Thank you for contacting us. We sincerely regret the difficulties you’ve encountered with your ZenWiFi BE5000 and apologize for the inconvenience this has caused. As our support team has confirmed that the unit will not connect, we recommend contacting the place of purchase for an exchange for a replacement unit or a return for a refund, in accordance with their policies.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after walking thru the set up 4 times and with customer support doing 2 of those with me, they determined that I need to return the item, only now I am past the return date. Oh funny story these state that I have no connection to the internet but when I use the old ones left over from the previous home owner, I was able to connect right away. Weird.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ambee,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you were unable to connect to the internet with this Mesh routers. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. If you're unable to connect to the internet, check if these routers are place in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we
recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/. Additionally, check if the PC or device connecting to the routers is working properly and within range to the routers, the routers are within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, legacy devices may not work properly with WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I usually love Asus mesh products but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BE5000 tripack has horrible connectivity amd range. My older AX units work so much better. I litterly pulled the plug in the BE5000 units. Using them is like the olf TP Link @rap. I will try the BE30000 to see if there is improvement amd write a review. DO NOT GET THESE!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We’re very sorry to hear about your experience with the ZenWiFi BE5000 tri-pack. Connectivity and range are critical to a reliable mesh setup, and we regret that this system didn’t meet your expectations especially compared to your previous AX units.The feedback will be passed to our product team for review. We appreciate you taking the time to share your insights, and we hope the BE30000 delivers a better experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
