Customer Ratings & Reviews

The phones are still in the opened box because even though the salesperson said that it would be very easy to add two phones to the 4 we already had here...it's not. I may have to return them.

Item was defective, the base unit was causing the dial tone to cut off intermittently. I returned it at Waterford Lakes and received good customer service.

There are several issues with this phone. The voicemail picks up after 2 rings, there is no way to change it. Then the volume is not that loud with it rings. Then BESTY buy only gives you 14 days, now its not returnable. This is crazy.

You can’t program the names of each phone. They are given numbers so you have to remember which number is where to page it or page all. Must return phone to correct base location Also was defective out of the box. Phone continues to ring after answering.

Keeps losing dial tone -- only way to get it back is to unplug and plug back in. Had it 4 weeks AND TOO LATE TO RETURN... Very unhappy with product.

Great phones for someone that does not have any memory problems. Not a good phone for a person that has Alzheimer's.

Horrible!! Did not recognize was not even recording messages would let you know you had a message, but nothing there. I missed SO many messages due to this horrible piece of equipment. I will be taking it back ASAP ‼️.

System requires constant resetting - in the last two weeks the phone system will randomly lock up when dialing out and receiving calls. You cannot hear the caller on the other end even though it appears to connect on the other end. After unplugging the system and then plugging back in it works fine for a while. Have checked with local phone carrier and validated that it is the phone not line. Of course this starts just outside of the 30 day return period - now i have a piece of junk and have purchased a better system.

In the 3 weeks we had the phone, I have had to unplug and plug in the base unit 3 times to reset it. The hand set loses the ability to hear a conversation. It rings and the other party hears you but you can’t hear them. Wouldn’t recommend it

This phone has been a total nightmare and with multiple problems, I have a new one now that phone rings only twice and goes straight to voice mail. Looked it up on the AT@T web site and they have multiiple solutions for this but I am fed up with trying to figure this mess out so I am returning it too Best Buy tomorrow!!! D. Lewis

received it damaged and return it and it has been over a month and i still do not have my credit for the return and the have confirmed that they have received the return back but here it is June 2nd and they are telling me to wait an other 4 days and that i would receive an email and never recived the credit for it as of 06-02-2022

If you’re trying to buy this for the connect to cell, just know that it does not allow you to place calls, only accept incoming calls via the handsets. This was with an iPhone, which does not have the Connect2Cell app. That is only on Android it appears.

Took this back to store as it keep loosing power to unit. had to unplug 4 or 5 times before we had it for 1 month. purchased 5/24/21 and returned 6/11/21

System is nice with great range even in our basement. Was a little complicated to set up voicemail.

lags when dialing number. slow response. Not as good as the older model I had. Not recommended.

Sound on the phone is not loud enough very disappointed compared to my older model of the same brand.

Got this setup to replace my 6 year old home phone and I have to say that this setup is great. It was very easy to setup, has great features and the sound is clear as a bell.

Last one on shelf so I bought it . Doesn't work well for me . Didn't return it . My problem .

Purchased this set in June 18, 21 and here august 11,21 the phone isnt working. There is no voice coming through the hand sets and any of the phones... we hooked up our old (10 years) hand set it it works perfectly fine... Less then 2 months and this set turned into a paper weight set...

Unable to insert a 1 for long distance calls redials. My last phone did this. It also rings twice on the other side before rininging in the home.