Customer Ratings & Reviews
- Model:
- SOUNDTOUCH-120 SYSTEM BLK
- SKU:
- 4310305
to a friend
Customers are saying
Customers commend the SoundTouch® 120 Home Theater System for its exceptional sound quality, easy setup, and compact size. Many reviewers rave about the system's ability to deliver a theater-like experience in the comfort of their own homes. While some find the price to be a bit high, most agree that the system's features and performance make it worth the investment.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy setup, Sound quality
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose doesn't disappoint with there sound. Easy setup. High mid and low sound really good
I would recommend this to a friend - Pros mentioned:Easy setup
Faulty product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system after the in store demo and reading other product reviews. Setting up the system was easy and I just loved it. My friends came by to see the system and were impressed with it. Few weeks later I started seeing this error on the console. "Error connecting to Acoustimass". I noticed the sound quality has degraded as well. I tried to pair it again by following the instructions on this link and it worked. https://soundtouch.force.com/CommunityDetail?_escaped_fragment_/feedtype=SINGLE_QUESTION_DETAIL&dc=SoundTouch&criteria=ALLQUESTIONS&id=90633000000GspNAAS But now every time I turn the system ON/OFF, I keep getting the same error. Before buying this system I tried other sound systems and really liked the ease of setup and use from Bose. My 30 day return has expired and now I'm wondering if I'm stuck with a $1200 product that doesn't work. I called up my friends who thought of buying the BOSE system and told them not to waste their money.
No, I would not recommend this to a friendBrand response from Bose support
Posted .Thank you for taking the time to write your review. We are glad that you loved the system prior to this issue and found the setup to be an easy process for you.
The error message that you are receiving is likely the result of wireless interference. Let's start by ensuring that no wifi devices are within 3 feet of the bass module.
If the issue persists with no potential source of interference in the vicinity of the bass module, we encourage you to call us and we'll figure this out to give you the seamless experience you'd expect from a home theater system. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
good sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system is easy to set up and sounds good. I have hearing problems, and was looking for something to help with hearing dialog better. It did not work for me. For the price, I expected to have the WOW factor, but didn't get that...
I would recommend this to a friendBrand response from Bose support
Posted .Thank you for taking the time to write your review. We are confident that we can take a look at your set up with you and find ways to improve the clarity of dialogue that you are experiencing with this system. The first thing we'd suggest is running the AdaptIQ calibration again to ensure that you are getting the best possible performance for your living area. You can reach us at 800-278-1082 to look at other possibilities as well. We are open Mon-Fri from 9:00 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Soundtouch 120
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent sound system. I did a lot of comparisons between this and other Sono's and the Bose unit provided clearer highs and mids. It is extremely simple to set up and provides rich sound from all over the room. Run AdaptiQ and it tunes for best performance. Some minor Treble adjustments and Center adjustment and it's incredible the sound. Also after fine tuning the sound is equal to the Bose 130. Love it!
I would recommend this to a friendMeh…I expected much more for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes based on a friend's glowing recommendation on this unit, but am left completely underwhelmed and disappointed in this purchase. For the price ($1099 when I purchased), it can, and has (in my experience) been outdone by humble competitors such as Sonos and Yamaha at a substantially lower price point. Aside from the mediocre performance, my biggest gripe is that for an HDMI-based routing controller, there is no on-screen (meaning the TV you're controlling/watching) user interface (!!). You're left squinting at a tiny monotone LED screen on the unit itself which makes running through the menu options and setup a frustrating affair to say the least. Pretty lame in today's day and age. Heck, my 10 year old Yammy had a TV user interface. At half the current asking price, even with a TV user interface, this MIGHT have put a smile on my face.
No, I would not recommend this to a friendSound is nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I hear from my wife is "why is it so difficult to turn on the TV now." Telus remote was so simple. Power turns the power on for the cable box and the television. One button. Not this sequence that has to be followed. Had to call Bose for assistance to set up. No problem. Asked about the issue above. His reply "yes we know about that and we have no way to change it." They are selling a product that they know is complicated but they certainly tell you it us simple.
No, I would not recommend this to a friendInferior Sound - Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled by the demo that is played in the store like I was. I purchased the Bose unit on Tuesday and returned it on Wednesday. Sound bar is a complete disappointment (tinny) and the sub is weak. Spent a few bucks more and went with the Sonos Playbar and Sub. Will never purchase a Bose system again after listening to the Sonos. The Sonos app also exceeds the functionality of the Bose App. The Sonos Playbar and Sub will rock your world!
No, I would not recommend this to a friendAbove average sound with issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the home cinemate 15, so I thought this would be better. However the adapt sound IQ, didn't do it justice. The center, and surround sound was out of balance. And the sub-woofer wasn't as full sounding as the cinemate 15 was. So I had to return this and go back to the cinemate 15 Bose system.
No, I would not recommend this to a friendBrand response from Bose support
Posted .Thank you for sharing your experience. It is always great to hear from a loyal Bose customer. While we are thrilled to hear that you enjoyed the sound of both systems, the balance issue you are describing is atypical of these systems. In the future, don't hesitate to give us a shout and we can help you figure these things out. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
I hate this pile of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system and hate it. I always have issues with no picture, or no sound, or volume not working on remote and I'm using a 4k samsung tv. I hate this product, regret buying it, wish I purchased sonos,besides, you can add more than 1 speaker and 1 sub unlike this pile of coal.
No, I would not recommend this to a friendBrand response from Bose support
Posted .We'd like to help improve your experience with the SoundTouch 120 system. Based on the types of issues that you are describing, it sounds like there may be a CEC compatibility issue with either the television or a connected device such as a cable box. This is easy to rectify as there are several options for selecting CEC in the menu of the system. If that doesn't immediately resolve this issue, please call us as we are very confident we can figure it out. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM and on Sat., 9 AM – 7 PM ET.
Expected more...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two Bose Cinemates and have been very happy with the Cinemates, so when it came time to get a whole new smart tv set up the Best Buy sales associate in home theatre recommended the Bose 120 Soundtouch. I admit the thought of having a wireless setup intrigued me and the Bose 120 acted as the brain to the whole set up. Unfortunately, the acoustimass often lost sync only permitting a treble tone and it was frequent signal loss even though I put the components very close together...returned it for another Cinemate hard wire to see if it makes the difference...read several reviews afterwards of the same problem...keeping fingers crossed since I have always liked Bose...
No, I would not recommend this to a friendBrand response from Bose support
Posted .Thank you for taking the time to try out this system. It is always great to get feedback from a loyal Bose customer. The issue you are describing sounds like wireless interference from a nearby device such as a router, video game console, etc. We encourage you to contact our knowledgeable technical experts to do troubleshooting should you encounter any issues with your Bose systems in the future and we'll be happy to help. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Bose Sound Touch 120
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connection. The acoustimass module continues to disconnect causing an error. Once acoustimass module reestablishes connection a loud popping noise occurs causing a temporary loss of sound from the sound bar. Not pleased with product. Called Bose support and they could not fix the issue.
No, I would not recommend this to a friendOver priced many issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.switches from tv to external speakers then mutes..
No, I would not recommend this to a friendBrand response from Bose support
Posted .Hello rubble51,
How disappointing. It sounds like the system may not be set-up properly, or perhaps a setting needs to be changed. Please contact our technical service team at [email protected] or call 1-800-379-2073 for assistance. Support hours are Monday - Friday 9:00AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST..
