Customer Ratings & Reviews
- Model:
- VKP1-MYQ
- SKU:
- 6547075
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers value the MyQ Smart Garage Video Keypad for its decent camera quality and ease of use, with many finding the installation process quick and simple. The product also offers security features, motion detection, and night vision. However, some customers have expressed concerns about the device's battery life and connectivity.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed fantastic except it was not compatible with my garage door opener. Even though I thought it would be. It is only compatible if you already have an intelligent garage door opener.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Karen, thank you for choosing Chamberlain, and for taking the time to experience and review our products. We would like to apologize for any inconvenience. Should you have any questions about our products in the future, please email [email protected]. Thank you.
- Cons mentioned:Battery life
Great upgrade from old pin pad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great update to old pin pads. Though you are stuck behind a paywall to unlock all features. I do wish there was an option to hard wire the power as i can see the batteries being a down fall. Hopefully, they come out with an option for that. The app allows you to easily add pins to the pad which is a plus.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi MYOREO5, thank you for your feedback on the myQ Video Keypad. Premium subscriptions for select partners allow us to drive innovation and enable further partner integrations. Our standard myQ features continue to be free.
The myQ Video keypad works independently of a subscription. Once you install your video keypad you will be able to operate your pre-programed garage door and view real time live video motion events.
The myQ Video storage plans allow you to personalize alerts, record and view motion events and access them at your convenience thru the myQ application. We offer a variety of plans that allow you to store video events for 7 days or 30 days to view and download and share if needed. Please visit our website: https://www.myq.com/solutions/video-storage-subscription
Regarding the battery, we are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.
We appreciate the time it took to set up and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com
- Cons mentioned:Battery life
Video garage door opener
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well except the battery drains fairly quickly.
I would recommend this to a friend - Pros mentioned:Camera quality
Great garage door keypad/camera
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This garage door keypad works great, the video quality is amazing as well. The only thing I don’t like about this is that they want you to subscribe to see any activity or videos stored. I guess that’s expected nowadays.
I would recommend this to a friend Camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Angle of camera lacked good coverage for what I need
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Jane. Thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.
Buy it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is super. The only thing that would make it better is if you could open the garage door remotely with it. In order to do that. I had to buy the smart garage control. Granted, if my opener had wi-fi, it would not have been an issue, I’d buy this again and recommend it to anyone!
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Erin, thank you for your review and rating. We are very pleased to see that you were able to pair your Video keypad with your Garage door opener after connecting to the Smart garage hub. We love to see that our customers get to take advantage of our myQ features. Thank you for sharing your positive feedback.
- Pros mentioned:Camera quality
MyQ garage door keypad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great way to welcome family and other guests into your home. Create a pin for that person and limit the days and times they enter. Also, the camera is an additional feature that is a plus. Has a call button for the person to call someone and you can let them in without providing a pin or creating one.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi SMTT! Thank you for your review, we appreciate the time it took to setup and experience this product. We are thrilled that you loved your experience with the myQ Video Keypad.
- Pros mentioned:Camera quality
2 in 1 deal...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extra protection, keypad with camera... great device to have. Easy install with good Wi-Fi. Convenience with the touchpad to open your garage and security with the camera install on it
I would recommend this to a friend - Cons mentioned:Battery life
Good portion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great garage option. Just wish there was a solar or hard wire option.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. Our team will be very happy to see your positive review, and we're happy that we are able to provide a great experience. Should you have any questions about our products in the future, please email [email protected]. Thank you.
- Pros mentioned:Ease of use
myq
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install and very convienient to use when we left our house key
I would recommend this to a friend - Cons mentioned:Battery life
It’s just OKAY.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice to have, but the charging is a pain! I’d much rather put long lasting batteries in it like my old one.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations, and we're happy to further assist you. Should you have any questions about our products in the future, please email [email protected]. Thank you.
- Cons mentioned:Battery life
Works fine but ultimately a ripoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok it works fine and is easy to install but those are the only pluses. Battery life is atrocious. With absolute minimal usage the battery only lasted a month. If it was getting daily usage, battery would probably only last a week or less. Of course, I assume the purpose of this is to get you to buy spare batteries. At a cost almost equivalent to the cost of the unit itself. Then there is the storage plan. Unlike many cam cloud storage plans that allow numerous cameras on one plan, Chamberlain requires you to have a separate plan for each camera.Certainly not worth it especially if you have a plan on the garage door opener itself.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello. We are sorry to hear that your experience with the Video keypad hasn't been the greatest, and we apologize for any inconvenience you experienced with our product.
I can confirm that you are able to select a 30-Day Multi-Device Plan where you are allowed to add more than one camera.
To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. If your settings have already been set this way and your battery is still being quickly depleted feel free to reach out to us at [email protected] for any other potential inquiries. We appreciate your efforts.
- Cons mentioned:Battery life
Good overall needs better battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple to setup with MyQ app. I wish the battery life was better
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for your review on the myQ Video Keypad. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video Keypad does come with a rechargeable lithium-ion battery! This is a custom battery pack, but additional batteries are available for purchase if you want to ensure your device never encounters down-time. Please visit this link and let us know if you have any additional questions: myQ Video Key Pad Battery | myQ
https://www.myq.com/products/smart-garage-video-keypad-battery
If you need further help or have any questions, please contact customer support. https://support.chamberlaingroup.com/s/contact-us Thank you.
- Pros mentioned:Ease of use
Love, myq
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was so easy to install with the purchase easy to control to
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your positive review with us. We are so happy to see that you are enjoying your experience with our products, and we appreciate your kind words. Should you have any questions about our products in the future, please email [email protected]. Thank you for being a customer
- Cons mentioned:Battery life
Great Product, but ahirt battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price, however, battery life is short.
I would recommend this to a friend - Cons mentioned:Battery life
needs improvement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, I haven't had any battery complaints like some other have stated. 2 main complaints. The app spends too much screen trying to give you tips or sell you more products. The battery doesn't use USB-C to charge.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for sharing your experience, your feedback is valued and will be shared with our team.
A Must for your Garage Door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing addition to add to your MyQ garage door. The Video feature adds another layer of security that is most needed these day. It works well with the MyQ app and works well. It was easy to install and the batter lice is surprisingly impressive. Got it on Sale and couldn’t be happier.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are excited to be able to meet your standards, and we're happy that we can provide a great experience. Should you have any questions about our products in the future, please email [email protected]. Thank you.
- Cons mentioned:Battery life
Great concept but 1 big mistake
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the concept of a garage opener with built in camera but the battery life is pretty bad, alot of times i leave it dead for day/weeks of a time because i forget to charge it. Nice being able to do add guest codes
I would recommend this to a friend video keypad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a nice upgrade to my existing garage door keypad.
I would recommend this to a friend- Pros mentioned:Ease of use
Good cam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one. Easy to set up. Didn’t faced any issues.
I would recommend this to a friend
