Customer Ratings & Reviews

This range was barely delivered let alone installed. They did not bring the proper electrical cord or the gas hook up kit to install and until they were told they did not even put the gas rings on There is apparently a right and wrong way to do this and they put them on wrong A Viking repair guy showed us the correct way so they will work evenly and properly. The range is also to be 3/4 of an inch above the counter height. This was not done. They probably don't know that either. They were untrained and in my opinion lazy workers. They could not get out fast enough.

Excellent service,clean, careful not to damage anything as this was a large and heavy item

The guys were extremely courteous and professional. They took their time to make sure my new range was installed properly. I wish they could install every new appliance for us. Highly recommend.

Installation went smoothly and quickly ! Very professional!

Very pleased with Best Buy installers. Different people with each uninstall-install (three in all), and all were very nice, professional, knowledgeable. Perfect each time with a quick take out of the one and install of the new.

The technicians installed my Thermidor gas rage was excellent they are strong & friendly

The mechanism is just perfect swivels just the right way

There is smell of gas in the house so need to install the stove properly

This team were professional and did a good job They properly installed and explained the unit

The Best Buy install team was top notch, arriving on time, very professional in approach, quick to unpack and bring into house and install. They hauled off the old oven. Super quick and would do it again. The oven they installed was very heavy, over 350 pounds, so it was beyond a DIY job.

Great range, quick installation by professional team

Unpacked, installed in less than an hour, great experience.

Technicians who brought the stove has no problems hooking up the gas line and the 3 prong to the electrical outlet; quick and efficient setup

so worth it to have them hook it up, saves time and money

I highly recommend letting the pros do the install

I have been extremely frustrated and disappointed with our Best Buy experiences. In addition to having appliances that we purchased ‘disappear’ and not be available once we were ready for delivery, we have had multiple occasions where installations were to be done and we have been “no showed”. This is especially frustrating since my husband had to stay home from work to be available for these scheduled installations. Our most recent experience “no showed” us and then once they rescheduled and showed up said they didn’t usually do this (these were the same guys that had originally installed the range). We still had a gas leak and had to call the gas company to fix it the next day.

The two men were prompt and knowledgeable. They respected our home.

They didn't install the range, not sure why it says it was completed but regardless, I get free points for leaving a review. So here you go!

Not sure why I bought this…. They handed me a gas line and I had to hook it up…nothing special at all gas line and plug no idea where the rest went.

We’ve had awful experiences with Best Buy for several months now. Items that were promised and then delayed for months. TERRIBLE communication when trying to remedy each problem with the SEVERAL large appliances we ordered. We had a good experience with the contracted installation team that had nothing to do with Best Buy but every experience we’ve had with Best Buy and their very expensive products we purchased has been atrocious. We will never buy appliances from Best Buy again.