Customer Ratings & Reviews

Works great looks good easy to clean love the downdraft telescope up and down

Love my new cook top by GE Profile. I replaced a nice JennAire cook top but have to say the GE has better placement and use of burners. Also like the controls and ease of use. The best part is the burner connection feature where I can heat a rectangular pan by using 2 burners together! Great to cook pancakes!!!

We had a great experience with the tech who installed our cooktop. He was careful, friendly, kept area completely clean, and knew exactly what he was doing. He educated us on our new appliance and made sure we understood the installation from beginning to end. He called prior to his visit to keep us aware of his arrival. I am so happy with this service.

This product is part of my kitchen upgrade and is working well for me and my familyl.

After a little hesitation about the size of the opening, the installer finally figured out and installed it properly. Am quite happy with the workmanship.

Love this stove top... Cooks fast.. Has smart features. Like turn off with your smart phone. Just a great buy.

Overall good. But heating power is not good enough. Except that, all functions are acceptable.

Not much satisfaction cleaning is not easy as they say. Have to remove stand on the cooktop each time to excess on top of stove to clean.

These guys were fantastic! very professional and followed BB COVID protocols. Cleaned up and walked me through to make sure everything worked and I was satisfied. They were very professional in their wiring, used quality connectors and made sure everything was secured and tucked away.

Finally- a good install experience but had to get the higher-ups to come out here to do it!

I wanted a Kitchen Aid oven and they were offering through Best Buy a free installation if you bought two Kitchen Aid appliances. We spent $2,600 for a gas stainless steel cook top and 24" stainless steel built-in convection oven. We scheduled the delivery for between 8am and noon on a Tues. At 12:15pm I called the store to see why no one showed up yet. The Best Buy geek squad call center forwarded me to a company called XPO that does installs also for Home Depot. The girl at XPO knew very little, and put me on hold. She called the install guy David and then came back to tell me he was running behind and wanted to reschedule me for between 3pm-5pm. She said my only other option was to reschedule for another day. I agreed to the 3-5pm appointment change. At about 3:15 he called to say he was about an hour away. He finally arrived at 4:10pm. No apologies except to complain he ran into a problem locating a water line under a trailer that was needed for an ice maker. After unboxing the stove top, he disconnected the gas line but said he could not get the old stovetop up. No screws were holding it in place that he could see. He did not want to help me remove the old one because it was a glass top and he said he broke one before and got blamed for it. I had to end up using several kitchen knives and my putty knife for more than 5 min to slowly pry up the old stove by myself as he watched. Come to find out it had been installed with a bead if silicone to hold it down. Note: I'm not a handy man, but here I was doing his job for him. I cleaned up around the opening to make sure the new unit would lay flat, while he stood and watched. When he went to drop in the new unit in, was about about 1/4" too large for the opening. He looked at me with a lost look. I thought the Bestbuy installation included these situations, especially since Bestbuy had me call them the measurements of the old units so they could have the information for a smooth install, as they said. The installer said Bestbuy never calls him with that information. After starring at me as if I was expected to cut the opening myself, I asked him if I need to return the stovetop to Bestbuy because it didn't fit. He finally said he had a saw and he could use to cut it. After returning and cutting the opening he informed me that normally he has to call XPO and get permission to cut and they allow him to set his own price for each cut he makes. He said he normally charges $40 per cut. This cut was about 20" long, so that would have been more than $20 per foot and about 40 sec of time it took him. I bet he charges that all day long to ladies and who have them come out to do the "free" installation. I found what they call an installation is nothing more than unboxing and sliding the new one in place and plugging it in. Now when he goes to do the 24" oven, he has taken the old one out and moved it outside and has the new one unboxed and siting on the kitchen floor before he states he would not be able to install it today because the new one is not as tall as the old one. He says I will have to have a shelf build in the opening and he is not allowed to do that. Maybe that's information Bestbuy should have shared with him and with me. I called the store Manager and let him know how bad both this XPO company is and this installer is and now I have an unfinished install. This was a Tues install and the next day on Wednesday I stayed home and built a shelf to place to the new oven on inside the opening. On Thursday I stopped by Bestbuy after reading the install information provided by Bestbuy and it indicates that some installs might take two trips to finish the job. Ok, I said, no one told me that when I bought to oven, and the installer did not say that when he took the old unit out. I wanted to give Bestbuy a chance to make it right and finish the install, but my request was for them to send out a different tech person to finish the Kitchen Aid oven install, since I didn't trust the guy to do it right. This is on the Thur two days after my scheduled install date. I told him the oven was still on the kitchen floor but we had to go out of town for the weekend so try and let me know something Monday. I tried to be patient and see if or when he would call me back. No follow up on Monday or Tues from Bestbuy. On Wednesday after lunch I gave Bestbuy a call and the manager Marcus was not able to take my call. He told the girl to tell me he had someone checking and they would get back with me. At that point the new Kitchen Aid oven is still on my kitchen floor 8 days after my scheduled install date. That Wednesday afternoon a geek squad regional person called me to get more information and I explained I want the oven installed as promised, I have a shelf built now, but I lost trust in the first installing given his bad work ethic, and would like a different person to complete the electric hookup needed. He said he would contact XPO and see if they can arrange for a different installer. About 5 that afternoon I get a call from an XPO representative who seems to think I had a problem with an install that afternoon. Bestbuy had not shared any of the details with this person, so I went through all the problems again that I had with the first install person (which was news to him) and that the oven is still on my floor. He thought his installer was the only one they had for this whole area. As of today (Saturday) neither XPO or Bestbuy has contacted me and it is now 11 days past my installation date. What was also a surprise to me was that when I mentioned to the installer that I was expecting him between 8am and 12 noon, he said Bestbuy does not know what his scheduled will be that day because he makes his on route that morning before he leaves so he can get the farthest location first so he can back and end his day close to his home. That explained why I was at the end of his day instead of the early morning like Bestbuy scheduled me for. I will not be buying any large appliances from Bestbuy or Home Depot since I found out XPO does the install for both of them. Note sure if the Kitchen Aid oven is good since it's still not installed. If I ever get it installed I will try and do a fair review of the oven itself. I always try to support my local Bestbuy but this experience is plan and simple, poor customer service.

The installation of my cooktop was good. The pricing was fair and the time it took to install was really short! I was impressed. The person performing the installation was very professional and courteous throughout the whole process. This service from Best Buy is easily recommended.

Good service up til install, then guys could not hookup electric. However, Best Buy refunded my install fee. Very satisfied ultimately.

I had the unit installed without issue. Used one of the burners with no problem but then the following day used the left burner and had a horrible plastic burning smell and smoke was coming from the burner. Viking authorized rep came out to check it and said he saw no issues but might have to have it replaced if it continued which it did. Had the second unit installed and still smell the burning plastic but it seems to be diminishing.

I have been remodeling a lake home we just purchased and it has been extremely frustrating finding good contractors to do anything in an unknown area. I was a little skeptical at first buying higher-end / built-in appliances from Best Buy but I have to say that the installation team did a great job with my entire kitchen. I would not hesitate to do it again.

they did a very good and efficient install. they made sure everything was in working order and gave us a demo of how the unit worked.

The installer arrived on time . He installed my cooktop answered any and all questions . Cleaned up after himself . I was very pleased

the wait for the installation was the longest , i had no choice but wait ,the installation was, done fine but when doing so, the smoke chimney lights did not work so trying to fix that , was a long process because they couldn't figure it out until the last minute. so you might want someone who knows what they are doing.

Granite had to be cut and installer did a great job. The gas line we purchased was too long and installer was able to switch it out and advised us to return the one we purchased. Minimal cleanup as installer was very good at capturing the dust and cleaned up after himself.

The installers were here after a brief delay of the product, notified us prior to arrival. They were very efficient and took all COVID precautions. Installation of cooktop occurred without any modification to our countertop,