Customer Ratings & Reviews

I wish Best Buy gave the ability to give 1/2 star ratings - these would get a 4.5 . They're rated for 16 hours wireless activity. I've yet to use them for 16 hours , more like 10 but they show no signs of slowing down! No doubts they will go the whole 16 hours! Sound is very crisp, but is lacking just a little on the low end. Volume is superb, they just don't give the bass quite as well as a regular headset would. Seems manufacturers want to cut the bass a little in exchange for a microphone. Oh well - they're great headphones and sure anyone who tries them will enjoy them!

I used this headset for about a year before I got sick of it. The only good thing I'll say about these is that the actual ear cups were comfortable; due to some scarring on the side of my head I have trouble finding headsets that are comfortable. The volume wheel on the ear was also a nice touch. That is not my issue with these. The headset is bulky and heavy so keep your head perfectly still. Even then they'll actively slide around on your head if you have anything but short hair. But my neck muscles have improved using this headset. The battery is kinda unreliable so I had them plugged in more often than not, which negates the wireless part. The range isn't great when I did unplug them. The mic doesn't stay in the up position and unless you turn it off in the software, there are endless notification noises that are super annoying. In general it's my bad for springing for a fancy, wireless, light up "gamer" headset whose bells and whistles became annoyances rather than features. But these are in the trash and I'm actually better off with some old earbuds. Having said that, I'm happy with my Corsair mouse and keyboard.

the headset worked good to begin with but now is starting to act up

headset stopped working after 3 weeks!!! never again

Return date ended April 29th, it went dead April 30th. It's been used 4 times, charged twice, and now it's dead, doesn't power on, doesn't act like it's connected to USB, nothing. Totally dead. Didn't expect this from Corsair or any $100 dollar headset.

I bought this brand new back in October 2021, now it does not have a power and no power coming from the USB cable charger either. And yes, I tried to plug in the USB cable thru my laptop and then to a USB outlet....NO POWER!!

Bought these for my son and what I can say about these they are poor quality.. can barely hear from them even if the volume is all the way up also had a lot of complaints from the other plays saying they can barely hear what your saying. So I don’t recommend them.

Good performance for price for a wireless headset. I'm not an audiophile but I was worried about lag, I don't really notice any. I use on PC. The guys I play with say the sound quality is good\fine through the headsets microphone. I haven't played around with RGB settings or anything, I don't even know if you can? But the headset does light up and it cycles through colors. I would recommend, but again I'm not an audiophile so all I can tell you is it works as advertised.

I need to bring this headset back because it does not stay connected to my ps4, which is what the headset is intended for. This is not Best Buy’s fault, it is the manufacturers fault. Best Buy’s customer service was and is great

This is actually my 2nd pair of these in 5 years. The first pair actually still works, however thanks to the cable guy "He knocked them off thew stand" broke the plastic rgb lens that covers the battery, so they glitch in and out. If i had any complaint it would be Battery Life. the first set, the battery gave out in 6 months, now mind you i do continuously use these. Another thing is I bought the White set also for my fiance, However something is inherently different between the white and black sets as the ear pieces are ever so slightly different and for myself very uncomfortable while the Black i can wear up to 8hours straight only adjusting slightly while gaming, listening to music whatever. There is also a Sound Quality difference between the white and the black.. Black having a Much higher sound Quality over the white.Don't quote me, however i believe they are using different hardware internally as it took me forever to dial in the white ones for my Fiance using the Icue software "which btw is not the greatest equalizer". gaming is awesome as surround sound is locked nice depending on the game of course, very immersive and listening to music np, great clarity. I would say for the price, out of the box the Black set is awesome!

Surprisingly one of the best headphones I've owned. Impressive drivers, the mic quality is fantastic, and very comfortable. Everyone has been going foam with leather which gets sweaty but these use fabric which is quite nice.

This headset (that I bought on 5/19/21) no longer works. That is a $100 headset that lasted 7 months. I would not buy this headset again if it was the only one left on the shelf. Beware!!!!!!

These are the worst wireless headphones ive ever had. Range is no where near what it says. Constantly disconnects and reconnects while im right next to my pc. Mic shuts on and off constantly.

Stop working and charging after 26 days and guess what you can't return it because return policy is 15 days. This is second time i have problems with best buy, probably it's my last purchase here...

Pro: -Feels comfortable -Sound is quite good for the price Cons: -Unit came with a defective battery -Requesting RMA is extremely time consuming and slow -Sound was extremely low in some games/applications, found in reddit that some other users were having this issue and they agree iCue is to blame. They had some workarounds installing 3rd party software that I didnt want try for safety reasons Notes: -I requested an RMA for the defective battery, and after some weeks of emails back and forth, they agreed to send a new unit in exchange of the bad one. -The new unit I got, was a big improvement in battery life, this confirms the in fact came bad from factory. After some weeks of use, it started acting weird with some apps. I really dont want to go though their paintfull RMA process. I'll give it away and placed an order for a Razer headset.

These were my first gaming headphones that I purchased, and I loved how they looked, but didn't like how they sounded. Way too much static interference. I returned these and purchased the Alpha Cloud X ones.

Since somebody is using my account to purchase item under my name. This Best Buy location is not checking photo I. D.'s upon check out. Total security violation store.

The mic is horrible. I bought two of them. And same issue. Everything else is great. But not recommended for streaming or even attempting to talk into.

Dead on arrival. Headphone cannot connect to the dongle. Already tried the reset button the dongle. Kids still want the same item so will try to do an exchange.

The CORSAIR - VOID RGB ELITE Wireless Stereo Gaming Headset - Carbon can fulfill all of my headset needs. I can use it to play video games, watch videos/movies or just listen to music on my PC. As soon as I plugged in the USB Dongle transmitter, it installed drivers and connected to the headset. It played fine, but with no ability to adjust the sound output. That problem was rectified as soon as I downloaded the iCUE software. The iCUE software allows the necessary fine tuning needed to experience the perfect pitch for the function being used. I was able to switch to surround sound 7.1. I had the ability to chose amongst the five preset sounds: Pure Direct, Movie Theater, FPS Competition, Clear Chat and Base Boost. I could also make my own manual desired adjustment of frequencies. The iCUE software allows the device settings to be changed, the battery strength to be shown, firmware and software updates to be checked for, and mic volume and sidetone (mic feedback) adjustments. Pulling the mic down turns it on and lifting the mic up turns it off. The quality of the sound output cannot be criticized with any negativity. The CORSAIR - VOID RGB ELITE Wireless Stereo Gaming Headset - Carbon is just as good as any headset I’ve had in the past. My ears fit inside the extremely cushiony ear pads with no tightness or discomfort. They can easily be adjusted for head size with the headband adjustment. I can hear all aspects of my gaming experience more clearly. Volume is controlled by pushing up or down a volume Jog dial on the left ear pad. I will enjoy using my CORSAIR - VOID RGB ELITE Wireless Stereo Gaming Headset - Carbon.