Customers are satisfied with the ease of use, installation process, and overall quality of the CYNC Dimmer Smart Switch. However, some customers have reported issues with the WiFi connectivity, the app's functionality, and compatibility with certain devices. Some also find the cost a bit high and have experienced problems with the dimming feature.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 182 reviews
Cons mentioned:
App
Rated 5 out of 5 stars
By Far Best Smart Switch On the Market
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Here is why.
Easy Install, Videos on GE site for installation help, GE connectivity to both Alexa and Google Home.
The Bad. The App isnt the best but its improving every couple of weeks with new features. They are making a run for Phillips Hue! https://www.youtube.com/watch?v=i_T2mRCvzIQ&t=52s
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Thank you for the feedback! We are constantly improving. Thank you for noticing! We are here if you ever need assistance in the future, please don't hesitate to contact our Support Team at 844-30C-BYGE (844-302-2943) or by email at [email protected].
Rated 4 out of 5 stars
Very good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Things I like:
- appealing design
- reliable connection
Things I wish it had:
- sunset sunrise automation through the app
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Great smart switch
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This smart switch went nice in my bathroom remodel. Worked great, easy operation with and without smartphones.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Thats great to hear! Glad you had an overall easy experience getting your switches setup. Thank you for your review and for choosing C by GE for your smart home needs! -C by GE Support
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Awesome addition to my home
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Switches are really nice. Had a little trouble with the tech part linking ge app and Alexa. It took some time to figure the two out but in the end it all worked out. I love not having to get out of bed to turn on or off the lights and fan.
I would recommend this to a friend
Rated 4 out of 5 stars
Challenging to install and setup but great results
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased 3 of these switches to replace my 4 way switches in my basement utility room. These switches along with a Ring camera in the same area allow me to monitor this space from anywhere. I really like the way this works although the wiring and setup were a challenge, however the tech support at GE were very helpful to first determine which switches I needed, what lamps to use, and how to wire the switches and setup the app to run everything,
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Jim, thanks for taking the time in writing a review for us we appreciate it! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Works great with Google Assistant
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has been a great light dimmer. No need for smart bulbs. I did have to look up YouTube videos of how to install it because it is a more labor intensive project. I was able to install it within 30 minutes.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Thank you for taking the time to share your thoughts and experience with the in-wall wired switch.
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
WiFi dimmers
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Set two of these up with both Alexa and Google. They have worked flawlessly and were easy to install.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Wally, thank you for taking the time in writing us a review we appreciate it! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Welcome to the 21st Century
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The simple act of managing lighting is now simpler. Shads of the tv Star Trek show. "Computer Dim Lights"
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Paul, home automation definitely gives a Star Trek vibe to things. We're glad you are enjoying the switch!
Rated 4 out of 5 stars
Excellent smart home value
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are really good switches and I have several in my home. When on sale, these have been about half the cost of competing switches. Although they do work with google right out of the box, I have found that sometimes it takes several attempts to get google to identify the switch. Install seems to work best if the device is first set up in the C by GE app, then setup in google home. I have found this to be true for both their switches and light bulbs.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
HAVEN'T INSTALLED IT YET
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I attempted to install this but my electrical box is too small so I have not installed this yet. But looking at it, it appears to be nicely built and can't wait to finally have it installed. Just understand that you may also run into this issue.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Slyfox, we're glad to hear you're liking the switch even with the box being a bit too small for our switch, which can be a bummer. If you need anything please give us a call at (844) 302-2943. Thank you for the feedback.
Pros mentioned:
Installation
Rated 5 out of 5 stars
Pretty straightforward installation
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was pretty easy to install. Once in and added to google home our non smart dimmer lights that were already installed worked perfectly.
Saved the cost of four bulbs and the work of putting them all in the canned lighting.
Would recommend!
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hello SmartHolmes, we are so happy to hear that you found the setup and installation of the in-wall wired smart dimmer. We are happy to hear that you were able to link the smart switch to your Google Home for added features! If you ever need any assistance in the future, please don't hesitate to reach out to our support team at 844-30C-BYGE (844-302-2943) or by email at [email protected]
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Awesome
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product and easy to set up w Alexa it Siri but have to have knowledge to install
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Gesmart, thank you for the feedback! Setting up with Alexa can bit a bit tricky the first time. Once it's setup though, you should have no issues from there. If you ever need anything please give us a call at (844) 302-2943.
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Works great
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was easy ti put in and works very well. Just needed a screwdriver and the circuit to be off.
I would recommend this to a friend
Rated 4 out of 5 stars
Challenging Set Up But Works Great Once Installed
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have set up and installed about 15 of these switching throughout my house. Set up using the C by GE app is a bit of a pain and fails frequently. But in general, the C by GE app is absolutely garbage. I only use the app for updating firmware. Once you get past set up, the switches work great with Google Home. Stick with your Google Home app for all controls and the switch works great.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Matthew, Thank you for the review we appreciate it! We are sorry that you had issues with our app and we would like to assist. Give our support team a call at 1-844-302-2943, or email them at [email protected] we'll be happy to assist.
Rated 4 out of 5 stars
Recommend use with dimmable LED bulbs
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Switch works well. we had some issues in the beginning, we installed the switch in our kitchen/dining area. We had a mixture of LED and CFL bulbs, and we noticed the lights would flicker. After switching to all LED's, the problem went away.
I recommend using these switches with dimmable LEDS. It works great and looks great.
Connecting this to google home was not too difficult.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Devan, when using Smart Switches, dimmable LED bulbs is usually the best route to go. Thank you for the feedback and we're happy that everything is set up and working to your liking. If you ever need anything, please give us a call at (844) 302-2943. Thanks again for the review.
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great switch
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Replaced all my old switches with these smart switches. Can use my Google hub to turn on and off the lights also dim them and also change the colors (with bulb that can turn different colors).
Love the switches.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Cuse8080, we're happy to hear you're enjoying the switches. Using our switches with Google Home really shows how nice an automated smart home products can be. If you ever need anything in the future please feel free to give us a call at (844) 302-2943. Thank you for the feedback, have a great day!
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Don't Get UP! Hey Google turn off the Light
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this device. No hub required and we can now control the Master Bedroom Ceiling light via our Google Home Device. No more Paper, Rock, Scissors on who has to get up and hit the switch!
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
We absolutely love hearing how our products have made your life easier! Thanks for taking the time to share your experience. -C by GE Support
Cons mentioned:
App
Rated 3 out of 5 stars
Try this before shelling out for Philips Hue.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just ok. Seems to be a delay between pressing the switch and the light switching on/off, and it takes a firm press to get it working. The app isn't great,,,,,but 4 stars as it's far cheaper than using Philips Hue as a solution, which I also have and regret buying,...
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
We appreciate the honest feedback. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support
Pros mentioned:
Quality
Rated 5 out of 5 stars
Easy to get going
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good quality and looks great. Took very little time to setup. Only thing to make sure is if you have 2 switches going in one room, remember to put them in 2 rooms on the app or they won’t work right.
I would recommend this to a friend
Pros mentioned:
Installation
Rated 5 out of 5 stars
Another great product from C by GE
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an excellent product and purchase from Best Buy! I installed it myself via in-box instructions and YouTube video display. Was very easy to install and setup! Works perfectly.
I would recommend this to a friend
Brand response from GE Lighting Expert
Posted .
Hi Danita, thanks for the review we appreciate it! Glad to see that your setup was easy! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]