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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 182 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use, installation process, and overall quality of the CYNC Dimmer Smart Switch. However, some customers have reported issues with the WiFi connectivity, the app's functionality, and compatibility with certain devices. Some also find the cost a bit high and have experienced problems with the dimming feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 182 reviews
  • Rated 4 out of 5 stars

    Smart dimmer switch

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. I am still using an app on my phone to control the lights, so I can't speak to how well it will work when I integrate it to use with Google home. I was disappointed to find that you have to have 2 of this switches to make it work on a three way light switch system, so only giving it a 4 for that reason.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback Suzeq! Let us know if you need any assistance with anything at 1-844-302-2943 or [email protected] -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Switch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent switch. I have never had any connection issues with this device. Dimmer works excellent. Was simple to hook up. Works excellent with all of my Google Home devices.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      I can't express how much we appreciate the kind reviews Maverick. Thank you so much! We hope to continue providing a good experience with our products for you.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup and install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to setup and install. The first time you connect it to the Wi-Fi router, it will have connection issues. You just need to reset it. Then, everything works perfectly afterwards.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Wonderful to hear. Thank you for the review Kimukatsu

  • Cons mentioned:
    Wifi

    Rated 3 out of 5 stars

    Good switch to try out smart lights.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The switch works good with the smart lights and google assistant but has some connectivity issues. I've had to reconnect this switch to my google home at least once a day so there may be a few bugs to work out.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      If you are still having connectivity issues we would love to be able to help get those fixed for you. Please reach out to the Support Team at 844-30C-BYGE (844-302-2943) or by email at [email protected]

  • Rated 4 out of 5 stars

    works with C by GE App

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for overhead lights so I could turn it on using my google assistant, however my google assistant cannot find it. I have other C by GE devices (3 lights) that work perfectly. But the switch does work with the separate app for C by GE so I have to use my phone to use it. Just wish I could get Hey Google to find it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product, good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, good price, easy to order and pickup

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent flexibility

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the app. Can control multiple switches from one switch if you choose to set it up that way. Love this switch. Got it on sale. Easily installed and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. If so nice to lay in bed and tell google when to turn on and off my lights or what percentage I want the lights dimmed to.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love hearing how our products have made your life easier! Thanks for taking the time to leave us a review. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy home automation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy long term solution to home automation. Straight forward electrical connections then dispute them with alexa or Google home... easy day!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Mike, we're glad to hear you're enjoying your smart switches! please don't hesitate to reach out to our support staff if you've ever got any questions or concerns. We can be reached at 1-844-302-2943, or at [email protected], thanks!

  • Rated 4 out of 5 stars

    5 if product was ready when produced.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took way too long to setup, but I guess it just needed a firmware update. Once updated haven't had any issue since. Once it is setup it is great. The day and night changes after firmware updates, makes me feel like it wasn't ready for market when they put them for sale.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for taking your time in writing this review we appreciate it! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Oh yeah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple set up provided the wires inside the electrical box has room to room. It turned my normal dimming bulbs in my kitchen smart. Only downside is that is has its own app, which with plenty of smart accessories my phone is full of apps. Also works with the Google home app but needs to be set up first with the GE app.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Techguy!,

      We are pleased to hear that setup went smoothly for you. If need any further assistance with setting up the switch with Google Home or just have questions in general please contact us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) [email protected] Live Chat (www.cbyge.com).

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dinning room to work with Alex. Installation was easy works great for dimming light to level we like. Would recommend this.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey Donna, thanks for taking the time to share your thoughts on the dimmer switch. We are happy to hear that you are enjoying the voice capabilities of using the device with Alexa and that the light level is to your satisfaction. Thanks for the review!

  • Rated 4 out of 5 stars

    Works great.....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Switch works great, but to get it set up and completely functional you will need an Apple product as the app works on apple and not so much on Android. I tried it on my Samsung S10 and couldn't get anything to work right. Ended up downloading the app on my ipad pro and it worked perfectly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi TheAwesomeOne! Thanks for taking the time to review our product. Our app works on both Android and IOS. The Galaxy S10 uses a different Bluetooth technology compared to older models, so our products simply require a Firmware update to be used with one. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com if you have any questions. - C by GE Customer Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Makes life so much easier to run through Alexa!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      This is exactly what we love to hear of our customers experience! Thank you for choosing Cync and for allowing our brand to make a positive difference in your space. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that you could tell Google assist to when to turn on and off the light just by telling it to. Great deal and good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wi-Fi smart dimming switch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent so far I haven't tried it 5 or 10 miles away Yet It took a little time installing it but works great so far

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      It's always good to know our customers are enjoying their devices. Thanks for sharing your experience with us! - C by GE Support

  • Cons mentioned:
    Cost

    Rated 5 out of 5 stars

    R Davis

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ge switches are a bit pricey but I like them. Too many options now, don't think I'll finish upstairs with these.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear I'm glad you like your new dimmer switch. Thank you for your review! -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent if you want a smarter home

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know how to change a light switch then this should be no problem. Nice functionality with Google Home and Amazon Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback we really appreciate it! We're happy to see that you had a fast and easy setup! Please feel free to contact us if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! You do have to sign up for a GE service, but then you can link that to Google Assistant or Android.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad to hear you had a smooth experience getting your switch installed! Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 3 out of 5 stars

    Requires a neutral wire not in older homes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newer C by GE is not supposed to need a neutral wire, the one I received was the older one. The price was great and Best Buy was great, but I had to return the product as it was not suitable for me.

    I would recommend this to a friend
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