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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 182 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use, installation process, and overall quality of the CYNC Dimmer Smart Switch. However, some customers have reported issues with the WiFi connectivity, the app's functionality, and compatibility with certain devices. Some also find the cost a bit high and have experienced problems with the dimming feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 182 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to install. And the perfect color

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the review!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart dimmer switch on the market!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product!!! It's very attractive, works awesome and it's so easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and connect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice . Easy to install . Working perfect not any problem to connect with app

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Manny, Thank you for your review. We are here if you ever have need of assistance in the future, please don't hesitate to contact our support team at 844-30C-BYGE (844-302-2943) or by email at [email protected]

  • Rated 4 out of 5 stars

    Better than having light switch covers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish this came with more features, sometimes response is slow but overall this is the best choice for smart lights so you don't have to tell at them all the time

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the honest feedback. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good switch for those wanting to get started with a smart home.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad to hear you would recommend this switch to others. We appreciate the feedback and the recommendation.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to install and also works good with the app

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time to share your positive feedback, Terence!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart switch

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first smart switch, loving it. Works well with google

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking your time in writing this review we appreciate it! Glad to hear that you're enjoying our products! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and setup. Works well with google assistant

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review Qwerty! We hope you enjoy your new switch. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    C by GE - C-Start Wi-Fi Smart Dimmer Switch

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart plug Easy to install and works great as a dimmer.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review dgtlmeatloaf! We hope you enjoy your new switch. -C by GE Support

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Easy install and quality product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install and is good quality. Does what it says it will do

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi AceNyou, we're very happy to hear that! If you ever need assistance you can call us at (844) 302-2943 or email us at [email protected]. Thank you for the review and have a great day.

  • Cons mentioned:
    Cost

    Rated 5 out of 5 stars

    Great Switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well price is high unless you catch it on sale but works perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Installation!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple installation. We use with our Alexa and works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works great very easy to use and setup.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for your review Patt. We hope you enjoy your new switch! - C by GE Support

  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    I'm sure it works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just not in my 100 year old building with no neutral wire.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We have a 3-Wire (No Neutral) switch that is scheduled to come out mid to late this month. If a neutral is all you are missing, this should solve that issue.

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and brand .. product does what it advertises

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Were pretty good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were working really well with Google Assistant, however lately GA can’t seem to find them

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We regret hearing this and would love the opportunity to get this resolved for you. If you are still experiencing any issues with your devices please reach out to us at 1-844-302-2943 or [email protected]. We are here to help! -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and works as described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The switch was asy to install and works as described.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi MrShoe, we’re very happy to hear you’re enjoying the switch and it is working how you wanted it to, thank you for the feedback!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was awesome and it was easy to set up and use.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Frankdshaw, we’re very happy to hear you’re enjoying the devices and they are working well for you, thank you for the feedback!

  • Rated 5 out of 5 stars

    Works great with Google home hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, don't set it up with Google home hub yet. I learned the hard way. I downloaded CbyGE app, created an account, then set up the dimmer switch. After that, I linked my CbyGE account with Google home hub. The dimmer switch is working great with Google home, and I can control it with my Smartphone anywhere, and watch it with our security cam.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Shaqhtx380! Thanks for the great review! We are happy to hear that you are enjoying your new smart switch! - C by GE Customer Support

  • Cons mentioned:
    Wifi

    Rated 3 out of 5 stars

    Didnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work for me. Had an electrician and still wouldn't work. Wouldn't connect to and kept saying to restart. Disappointed

    No, I would not recommend this to a friend
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