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Customer reviews

Rating 4.1 out of 5 stars with 35 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the ease of use and simple installation of the Smart Dimmer and Motion Sensor Light Switch. However, some customers have reported issues with the motion sensor's range and reliability, as well as the dimming functionality with certain types of lighting. Additionally, some customers have expressed dissatisfaction with the app's functionality and setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Cons mentioned:
    App functionality, Motion sensor

    Rated 5 out of 5 stars

    making home samrt, they work, am happy with them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i currently have 4 installed and each one turns other lights by motion, you have to set them up in the app correctly to make them work together is part of feat. you can set them up time you want the motion activated and when you don't, one thing is there customer services returns calls an did find a solution for me have so many ge devices, the only issue i had was with google home, alexa work great, they do the job. i would like to see more options on app, like be able to unlink them from time a to time b and be able to do that with motion sensor times, i would also like for them to give the choice of the circle light for the times i want them on and off, i would like to control the time lights turn on with sensor, GE told me they are working on it and there will be a update to have those things, when will it be release who knows, but am happy with them and the customer service they provided me. having so many of them does take time to set up and program alexa to groups and rooms, after completing all am very happy i can control everything.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for sharing your thoughts!

  • Cons mentioned:
    App functionality

    Rated 4 out of 5 stars

    Works Excellent Once You Get Past Insta

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have set up and installed about 15 of these switching throughout my house. Set up using the C by GE app is a bit of a pain and fails frequently. But in general, the C by GE app is absolutely garbage. I only use the app for updating firmware. Once you get past set up, the switches work great with Google Home. Stick with your Google Home app for all controls and the switch works great. I have these dimmers installed for my stairway lights and am so glad I opted for these instead of the normal switches for that location. It is so nice having the lights come on automatically when your hands are full or when you come home at night.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Matthew, Thank you for the review we appreciate it! We are sorry that you had issues with our app and we would like to assist. Give our support team a call at 1-844-302-2943, or email them at [email protected] we'll be happy to assist.

  • Cons mentioned:
    Dimming, Motion sensor

    Rated 3 out of 5 stars

    Trade off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to connect to the Cync app and control with any HOME system. The dimmer doesn’t really work with my recessed lighting and I’m not going to change tens of those. Motion switch is kind of pointless I no longer use that feature.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Cody, thank you for sharing your experience with the Cync Dimmer with Motion Sensor Smart Switch. If you would like any assistance with your switch, please contact us directly at 1-844-302-2943. We would appreciate the opportunity to help you. -Cync Support

  • Cons mentioned:
    Motion sensor

    Rated 5 out of 5 stars

    CYNC by GE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a smart light switch for our laundry room and we decided on this device (mainly because it was on sale and I had a $5 reward). Works beautifully. Make sure you have some knowledge of electrical before you try to install this yourself. The motion does not pick up as wide of an area as it says in the box, but if your switch is already where you walk in front of it to enter the room, the motion sensor is perfect. Overall a great product.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to see this five star review and thank you kindly for taking the time to share your experience with the Cync Dimmer and Motion Sensor Switch. However, we are a bit concerned with your mentioning of the sensor being unable to detect motion within the expected range. This certainly does not sound right and our team would like to speak to you directly to get this resolved. Our Support Team can be contacted by calling 1-844-302-2943. Our hours of operation are Monday-Friday 10:00AM-7:00PM EST. We look forward to speaking with you! -Cync Support

  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking switch with all the smart features you need.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thanks for sharing your experience with the Cync Dimmer + Motion Sensor Smart Switch. We appreciate that you took the time to share your review with others! -Cync Support

  • Cons mentioned:
    Motion sensor

    Rated 4 out of 5 stars

    Not good as Kasa

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but sensor fails to recognize after sometime

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We deeply regret that you experienced issues with your Motion Sensor Switch. We want to get this resolved and would love to get to the bottom of the issues you are experiencing. Please consider contacting us at 1-844-302-2943 so we can get you taken care of. -Cync Support

  • Rated 5 out of 5 stars

    Works great just follow instructions!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of these switches working with voice control. These must be installed as the light switch so if your not comfortable with electrical then you will need assistance. You must also setup through the GE app then Google or Amazon. Follow instructions and you should have no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to setup, works clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These switches are new, and people apparently are getting used to some previous app updates I. Which the layout has changed. But coming into the new app as a beginner it is easy to use and pretty cool. Switch itself is really cool looking and the motion and ambient light sensor is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have in a bathroom or closet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put this in my master bathroom toilet room and it works great. You can program the light brightness by time of day and sensitivity. This makes my life so much better that I want them in my closets and other bathrooms. Besides, who wants to touch bathroom light switches? :)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    C by GE user

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have several C by GE products and they have all worked great

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Jeff, we appreciate you taking the time to leave us a wonderful review. We hope you enjoy your new lights! Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 4 out of 5 stars

    Good but not great, get the (4) wire

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several of the C by GE devices. They have all integrated well with my wi-fi and Alexa control. This device unfortunately, I had several issues connecting and staying connected along with adjusting setting. GE's tech support is great and we identified the (4) wire requiring natural is a much better option.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad we were able to get some assistance out to you and provide an alternative based on your wiring setup. We are always here ready to help anytime. Thanks for leaving us a review! -C by GE Support

  • Rated 5 out of 5 stars

    Ludite finally installed smart switches and liked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was simple. Tue Cync app finds the switches quickly and setup was easy. Google Home found the switches with no problem. I don't recommend installing the motion detection version in a bedroom. Some motions just don't need to be detected. One question I have not figured out yet. Is it normal to thank Google or Alexa?

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Glenn, we're thrilled to hear that your device installation and setup were easy! We appreciate your feedback and hope that it will be helpful to others, as well. Thank you for leaving a review for the Cync Dimmer + Motion Sensor Smart Switch. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good buy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install instructions where easy to follow.Had to buy face plate.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear you had an overall seamless setup experience with your devices. Thank you for taking the time to leave a review! -Cync Support

  • Rated 4 out of 5 stars

    Good but not perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised but you have to spend sometime doing the initial setup because the switch struggles to see 2.4 over the 5 on your wireless router

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync to become an integral part of your Smart Home ecosystem. We appreciate you sharing this review of your experience with our Motion Sensing and Dimmer Smart Switch. In most cases, when configuring devices you can disable the 5GHz network directly so that the switch is able to connect to the required 2.4GHz network more rapidly. A member from our team would be glad to assist in the future and can be reached by calling 1-844-302-2943. -Cync Support

  • Rated 4 out of 5 stars

    Motion sensor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the look and quality of the switch. What I don’t like is you have to have WIFI to setup.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello MiltJ, thank you for taking the time to leave a review. We are happy to hear that you're enjoying the aesthetics and quality of the Cync Motion Dimmer Switch. Your feedback is greatly appreciated and will be relayed to our development team for further consideration. Thank you for allowing Cync to brighten up your space. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Dimmer Switch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product with pretty easy instructions and installation

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing this kind review! We're glad to hear that the instructions to set up the Cync Dimmer and Motion Sensor Smart Switch were easy to follow and allowed for an easy installation. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dimmer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No problems at all. Easy to install in wall

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Dion- it is incredibly rewarding to know that our product has made a positive impact on your experience. Thank you for choosing the Cync Dimmer and Motion Smart Switch to integrate into your smart home ecosystem. -Cync Support

  • Rated 2 out of 5 stars

    Not enough info to calculate electrical load

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not find enough literature so I could figure out how many light bulbs this switch could control. I wish the manufacturer has better information on line with some kind of tool to calculate electric loads.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are sorry to hear that you were not able to determine if the Cync switch was suited for your installation. Feel free to contact us at 1-844-302-2943 if you need assistance. -Cync Support

  • Cons mentioned:
    Motion sensor

    Rated 3 out of 5 stars

    Nice Light switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice light switch. Just know, you loose the motion sensing capability if you use with another switch (3 pole).

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there, the motion-sensing works just as long as your switch is on the load side. Give our support team a call at 1-844-302-2943, or email them at [email protected] for more assistance.

  • Rated 4 out of 5 stars

    Excellent switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little difficult to get it recognized and synched to google home app, but once done it works fantastic.

    I would recommend this to a friend
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