Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 10927600
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Didnt work properly
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective, return to the store for a refund. From what I can remember the device didn't work properly.
No, I would not recommend this to a friendNot set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried set up not working yet. I have trouble with the USB ports and how they work with an all in one system.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .JoMamaRT66,
We hope that you're able to set up your external drive soon. Here's a link to the product manual to help you with setup: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Worst service and wasted time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for service to download from my computer to a new one from BB. also told them to remove all games and install Firefox...nada nothing done. Paid for Webroot for all computers only can install on 2 of them, no help the BB website assistance for this is virtually useless. Save your money and go elsewhere. Go to Altex
No, I would not recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed it for my wife's laptop since they no longer come standard
I would recommend this to a friendHmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not to sure about this purchase. Crashed after a week. Returned for a western digital
No, I would not recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. Backs up his data etc. I would recommend this.
I would recommend this to a friendneed refund
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting for credit to the gift card refund
No, I would not recommend this to a friendGreat product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can never go wrong with Dell. It’s a staple respected name!
I would recommend this to a frienduserfornow
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet figured out how to use it. It should be easier to use.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to share your review. We are sorry to hear that this Optical Drive has not met all of your expectations, and greatly appreciate your feedback. To make sure that we can help, this link can be used to run further steps and provide more in-depth information about your Optical Drive DW316 - https://dell.to/2SygmFv.
We recommend accessing the link above for further assistance. If you come across any questions, issues, or concerns, please feel free to reach out to Dell Support directly at 1-800-264-9896.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Not as described by sales associate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dud not woeks as described by sales associate and description on store display.I was assured by sale associate this could also be used on cds, it could not. I exchanged it for LG one.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings Valued Customer,
We appreciate you taking the time to leave a review of your Dell USB Slim DVD plug and play. We are sorry to hear that this product did not meet your expectations and you made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
NO support or help from Best Buy or Dell!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has never worked. Impossible to get service or support from BEST BUY or DELL. It seems Best Buy could care less about any customer who does not spend $500 or more on each visit!!! I guess I will just have to buy a new one and hope that is works!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Midnight2020,
We're sorry to hear about the issues that you're having with your new External Drive. We'd recommend reading through the Quick Start Guide to ensure that everything is setup correctly: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Not a user friendly item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the item to watch movies. The install was not user-friendly nor was playing a movie. Avoid buying this product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Burnsee,
Thanks for your review. We're sorry that your CD / DVD drive was not user friendly for you. Here's a link to the user guide for your external drive: https://dell.to/2CpL3Sd.
We hope that this helps you with using your CD / DVD drive.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Noise level
Cheap product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vibrates continuously. Sounds like a threshing machine.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .CLVK,
We're sorry to hear about the noise that your CD / DVD drive is making. Here's a link to the user guide if you want to see if this will help you: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Pass
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frankly one of my most disappointing purchases. Had to have the Geek squad to install. Got home and after a different computer update, stoppec worming.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi David,
We're sorry to hear about the difficulty that you had with Dell. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat in order to speak with another representative at your earliest convenience: https://bit.ly/DellSupportTeam. We hope that the next representative you speak with is able to help resolve your concerns.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
bought for new computer to listen to CD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed for my business, didn't work with my computer not happy but gave to my mother-in law to use on hers
I would recommend this to a friend- Pros mentioned:Ease of use
would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would recommend to a friend. good external drive, no issues
I would recommend this to a friendBrand response from YourDellTeam
Posted .Abbs,
Thanks for your feedback. We're glad to hear that you're happy with your new External DVD / CD drive. If you have any questions you can check out our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Very portable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use a lot of space when traveling, reliable
I would recommend this to a friendQuit working after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a good product. Suddenly, program not responding.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .@Movietime, We're sorry to hear that your CD/DVD burner stopped working the way that you had intended it to. Please keep in mind that Dell's products come with a One Year Limited Warranty which you can find out more information about here - http://dell.to/2tNsVOs. We hope that your product is back up and running again soon.
I already Expressed my unhappy with this priduct.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Gave it a 2 because Of my dissatisfaction with this Computer performance.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Faithful,
We're sorry that your external drive is not performing the way that you hoped it would. Here's a link to the User Guide in case it will help you at all: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Bought to play CD/video
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working as well as it should, plan to return to store for additional assistance.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .GeCa,
We're sorry that your external drive is not working as well as you hoped it would. We'd recommend checking out the user guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
