Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 10927600
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Stopped working after only a few uses.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only a few uses. CD kept skipping. I would not give it any stars if that was possible.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .cmptrsue,
We're sorry to hear about your experience with your external drive, this is certainly not the experience that we want our customers to have. Please follow up with Best Buy directly with regards to your return or exchange options: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
Not a good match.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My MacBook Pro would not recognize this Dell External Drive. It needed two drivers to work. No thanks. I returned it and purchased an Apple Super Drive which works with my MacBook Pro. Now I have all Apple devices together.
No, I would not recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply designed It works but not how long!!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There StevenpS,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry to hear that you are not completely satisfied with the design of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Pay for what you get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap in every way. It’s not motorized open and close. It feels like something from China
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello MagnusVo,
We appreciate you taking the time to leave a review. We are sorry to hear that you are not too happy with your Dell USB Slim DVD drive because you feel like its quality is not very good. We will share your comment with our quality team, so future improvements can be made. The reviews like yours are helping us develop the product our customers like.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Doesn't work well in conjunction w projector
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of hoops to jump through to get to work. Does not work well with all protectors. If trying to use for school purposes go elsewhere.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Tweet,
Thank you for your valued feedback. We are sorry to hear you are having trouble setting your Dell - USB Slim DVD+/- RW Drive with a projector. I have provided a link to the User's Guide for your device to help with proper usage.
User's Guide: https://dell.to/346uVpc
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Sales Staff need better training
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the sales staff that this could be used to play CDs in my vehicle. They were wrong! Wasted purchase!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Anonymous,
We're sorry that you were misinformed about the usage of this external drive. Please feel free to reach out directly to Best Buy to find out what your return or exchange options are: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
mgn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its garbage. doesnt play well. poor sound. totaly junk
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi MarshaN,
Thank you for taking the time to leave a review of your Dell USB Slim DVD drive. We are sorry to hear that you are not completely satisfied with the sound quality on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't work on this machine got two and they said they would work never did
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Roger,
We appreciate you taking the time to leave us your valued feedback. We are sorry to hear you are not 100% satisfied with the purchase of your Dell USB Slim DVD/CD drive because it is not working for you.
Below, I have provided a link to the User’s Guide for your product, where troubleshooting tips can be found. Please refer to Troubleshooting tip #2: Cannot read or play disk or/and #3: Certain types of disks do not play.
User’s Guide: https://dell.to/3HvSW7l
If you are still experiencing issues with your DVD drive after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get this to work. Still trying to get it to work
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Msdee,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you came across some issues with your Dell USB Slim DVD Drive and that it is not working for you.
Below, I have provided a link to the User’s Guide for your product, where troubleshooting tips can be found. Please refer to Troubleshooting tip #2: Cannot read or play disk or/and #3: Certain types of disks do not play.
User’s Guide: https://dell.to/3HvSW7l
If you are still experiencing issues with your DVD drive after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Must be defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constantly stops in the middle of a CD, have tried multiple CD's and it constantly skips or jut stops.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello joew,
We are sorry to hear you are experiencing difficulties with your DW316 and apologize for the inconvenience. Provided the issue is hardware-related, you are more than welcome to reach out to Dell Support for further assistance. They can be contacted at 1-800-264-9896.
Best Regards,
Anthony P.
Not a good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive compared to online sites and did not work as suggested
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Julia,
Thank you very much for your feedback. We apologize for the troubles you have experienced with your Dell USB Slim DVD drive because it is not working as you expected and also we are sorry to hear that you feel like it is too expensive. We will share your comment with our quality team, so future improvements can be made.
I have provided a link to the User’s Guide below for your reference. This guide includes troubleshooting section as well.
User’s Guide: https://dell.to/3oYWGYn
If your USB Slim drive is still not working as it should, please contact Dell Support Team at the information provided below for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Never been happy with Dell products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this, returned and replaced with LG Slim Portable DVD writer, and was much happier. The cost was less too. which made me happier!
I would recommend this to a friendReturned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my computer for some odd reason.
No, I would not recommend this to a friendDissatisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased item only to see that it was not compatible with my Computer even though sales associate said it would be the item was returned
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 1 year latter and used only once per month, it broke.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear ThreeShields,
We appreciate you taking the time to leave us your valued feedback. We are sorry to hear you are having trouble with your Dell - USB Slim DVD+/- RW Drive not working. Below I have provided a link to the User's Guide for your device. On page 12, you will find the troubleshooting options to help resolve the issues you may be facing.
User's Guide: https://dell.to/3HQQOrD
If you still experience this issue after you have finished troubleshooting your device, please reach out to our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.
Best,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Pros mentioned:Overall performanceCons mentioned:Noise level
Great Drive and Quiet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t imagine why people are saying this is noisy. I just bought one and found it to be very quiet. It was a couple of dollars more than the LG after comparison shopping, but I bought it because I know Dell makes quality products. It was also heavier than the LG models and I assumed that maybe meant more sound dampening. It was definitely quiet.
I would recommend this to a friend Dell USB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instruction book. It remains unused until I can find one.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you very much for your feedback. We are sorry to hear you are not too happy with your Dell USB Slim DVD Drive because you didn’t receive any instructions with it.
I have provided a link to documentation for your drive, where the user’s manual and troubleshooting articles could be found.
Documentation: https://dell.to/3rQUTFn
If you have any questions or concerns about this product, please use the information below to contact Dell at your earliest convenience.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Broken after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drive worked out of the box. However, after only about 3 weeks, the cover latch broke. I returned it for the LG drive.
No, I would not recommend this to a friendCheaply constructed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used possibly 5 times and it broke. I would never purchase this product again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Sandmann,
We're sorry that your external drive has stopped working. We'd recommend reading Dell's One Year Limited Warranty terms to see if your product qualifies: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
good work station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was rather difficult to assemble the work station. but once it was finished, the table was very sturdy and functional. i am satisfied with the purchase.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello yauwei,
Thank you for your review. We are happy that your new Dell product is working well for you.
Best,
Bryan
1-800-624-9896
