Customer Ratings & Reviews
- Model:
- DW316
- |
- SKU:
- 4697703
Customer reviews
Rating 4.6 out of 5 stars with 5767 reviews
(5,767 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Usb
Rated 4 out of 5 stars
Great product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the Surface not having a CD drive this came in handy.
I would recommend this to a friend Rated 5 out of 5 stars
Just in case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it because my dell latop doesn’t come with one, haven’t tried it yet I just have it just in case... the only thing I have trouble with is locating the serial number so that I can register it.
I would recommend this to a friendRated 5 out of 5 stars
Works
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The disc drive reads discs along with being able to burn them, works as intended.
No, I would not recommend this to a friend- Cons mentioned:Noise
Rated 3 out of 5 stars
Portable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to install the included software to get it to play a movie. Tray feels a little flimsy and it was very loud when the disc spun up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Hollisterjf,
Thank you for taking a moment to share your review. We apologize for the noise issue you're experiencing with your Optical Drive. We greatly appreciate your feedback on the build quality of the tray. Your feedback is incredibly valuable as we build current and future products. To make sure we can help, we have provided a link below to run a diagnostic test and troubleshoot the issue.
Optical Drive DW316: https://dell.to/2SygmFv.
We recommend accessing the link above for further assistance. If you come across any questions, issues, or concerns, please feel free to reach out to Dell Support directly at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Nice for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very compact and easy to use. I had no problems connecting.
I would recommend this to a friend Rated 5 out of 5 stars
A must-have for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new desktop did not come with a disk drive, so we purchased this Dell disk drive. I have a lot of music CDs to download into my new computer and so far it’s working great.
I would recommend this to a friend- Pros mentioned:Size
Rated 4 out of 5 stars
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact. No problems connecting to my Dell computer
I would recommend this to a friend Rated 5 out of 5 stars
Dell external drive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit because DVD players are being replaced by USB thumb drives. New computers do not offer DVD RW units anymore. Unit is self powered off of the usb drive and works very well.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Worked great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product! Worked great just what I was looking for!
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Good and cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still need one of these. Good for a good price (cheap).
I would recommend this to a friend Rated 4 out of 5 stars
added equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have only used it a couple of times so far. Like it better when it is installed in the monitor(more convenient) not always having to hook something up and another piece of equipment sitting out.
I would recommend this to a friendRated 5 out of 5 stars
Great now can down load my cd onto my computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this because of the internet thought I could set it up but I had no idea so took it back to the geeks and he set it up in front of me that was great I have o computer without a disc drive Thank you geeks and best buy
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Great accessory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great accessory a must have works well and is easy to use
I would recommend this to a friend Rated 5 out of 5 stars
A nice usb cd rom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this drive it worked well for what I bought it for. My new laptop did not have a cd rom drive that I could load my software with. I bought a windows 11 laptop since my other one would not support it. This drive worked flawlessly and windows 11 found it and installed the driver. It was a very good deal at a good price.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Does the Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the slim design and portability. Works well.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 3 out of 5 stars
Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a basic worker bee extrernal usb dvd drive, this one does the job. Nothing fancy or particularly special, but utilitarian. Pretty much plug and play. A little bit slow. Also, not the sturdiest of drives. But on other hand, light weight and easily portable.
I would recommend this to a friend Rated 5 out of 5 stars
Great gift
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for a gift for my mom. She loves it for watching wedding videos and old movies.
I would recommend this to a friendRated 5 out of 5 stars
Very Compatible With Dell Computers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this peripheral because the DVD function in all my 3 Dell laptops computer went in-op and could not be repaired or replaced. This unit is an affordable purchase and works well with my 2 Dell Inspiron laptops and my 1 Alien laptop.
I would recommend this to a friendRated 5 out of 5 stars
The sales woman pointed me in the right direction!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a laptop but I was more concerned about the lack of CD Rom that the laptop had. The saleswoman pointed me in the direction of the external, which I thought were obsolete! Great Saleswomanship!
I would recommend this to a friendRated 2 out of 5 stars
So tired of "built-to-fail" electronics... >:(
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the course of a year, I used this maybe 15 times to make CD mixes for a friend, and I always treated it very carefully, since it seemed kind of fragile. Well, that was all I got out of it - it failed after that. Good thing I got the Geek Squad replacement protection (which it seems like they're not offering any more: not surprising, since it seems like these days smaller electronics are "built to fail". This was my second external drive in a month, when I got it!), so I got store credit I can use to get another. I have to use that, of course - no refunds - but after whenever that one fails, I won't buy from Best Buy again. I am not in the market for electronics that fail almost as soon as you buy them. If I was using it a lot, it wouldn't have lasted me more than a month! That's not Best Buy's fault, of course: it's not their fault that everything is made in the orient and the manufacturers would just as soon have it fail quickly so you have to buy another one of whichever device you've bought quickly. I'm tired of this! And I'm disgusted that you can't get laptops with internal drives in them anymore. I am still using my old Thinkpad - it works great after 5 years and an overhaul and upgrade - but I can't find a replacement internal drive for it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking a moment to share your feedback and review. We are extremely sorry to hear that your Optical Drive wasn't functioning correctly. We understand how upsetting this can be and would love to help right away. If needed in the future, this link can be used to help run further steps and provide more in-depth information: DW316 - https://dell.to/2SygmFv.
We recommend following the instructions to resolve your issue if needed in the future. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.



