Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise
Dvd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but a little loud when it’s running, and some times the tray is hard to open.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello BruceM,
Thank you for your feedback and review. We apologize for the issues you have with opening the tray and the noise of your Optical Drive DW316. We know how upsetting this can be, and would love to help right away! This link can be used to run a diagnostic and troubleshoot further the issue: https://dell.to/2SygmFv. If you come across any questions, issues, or concerns, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Noise
Noise beast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise is not the best a little loud. Works great if the noise wasn't that loud hope to see new products
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .ElCucuy,
Thanks for your review and we're sorry to hear about the noise from your computer. Here are some tips to help reduce your computer noise but updating your BIOS:
An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Best,
Bryan
1-800-624-9896
CD/DVD player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact player I use with laptop to play DVDs on TV that won't play in DVD player.
I would recommend this to a friendSurprise fee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but it sure would be nice if you didn’t have to pay extra for it to work with BluRay. And most of all it should say on the packaging. Fee Requires upgrade to work with Blu Ray. I would have given it 5 stars if it wasn’t for that.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello DavidA,
Thank you for taking the time to leave a review of your Dell USB slim DVD plug and play. We are sorry to hear that you were not aware of the fee required to upgrade to blue ray. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the toll-free number and chat link to our Dell Support team if you need further assistance.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
not used much yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used it one time so far but so far so good.
I would recommend this to a friend- Cons mentioned:Noise
Decent External DVD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This external DVD player works like it should but is quite noisy. Makes a lot of clunking sounds.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Techedude24,
Thank you for your review. We are sorry to learn that your External DVD Player isn't quite meeting your expectations. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Dell USB Slim DVD+/ RW Plug and Play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it because I do not have a DVD on my computer
I would recommend this to a friendGreat price for additional drive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a drive for laptop and pc with no cd drive. This one fit the bill and it’s a dell.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job well. Build is not the best quality. Good.
I would recommend this to a friendDvd rom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with this item . It's a great way to add a dvd rom drive to the laptop
I would recommend this to a friendWorks great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Data upload from disk is efficeint and seamless
I would recommend this to a friendPlug and play
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug and play item. Now I'm able to get things installed on my computer.
I would recommend this to a friendGood for laptops.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set-up was easy...playback is good, no skipping. I recommend it.
I would recommend this to a friendPrice Increase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handy disc drive. Unfortunately, price increased right before purchase.
I would recommend this to a friendAdequate with Good Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews of the various DVD external drives, and I selected this one because it was cheap. It works fine, once I get it up and running, but it doesn't automatically start, and I've had some problems in finding it on my computer after plugging it in. The video I watched was for children about multiplication, and I will say that we left off and started again another day and it picked up where we'd left off. It was slow in installing, and I have an i7 computer, so I don't think it was my computer. Otherwise, it'll be adequate for my needs.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello NeverTheSame, sounds like you might need some help with updates. Please give our tech support a call at 1 (800) 999-3355. We just want to make sure you and your children are 100 percent happy. - Chris
Plug in and Play!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the description said, easy to set up and slim design can even see it behind my monitor.
I would recommend this to a friendCd/dvd player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter seems to like this item, I have yet to use it.
I would recommend this to a friendDell USB Slim DVD+/- RW Drive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dell USB Slim DVD+/- RW Drive is very handy and useful to use the DVDs
I would recommend this to a friendGreat!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and a must have for any laptop or Chromebook
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I bought was giving me an error in some CDs. They change it and this works perfectly
I would recommend this to a friend