Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Okay Drive
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with this drive, it plays dvd’s and cd’s fine, but had only a headache trying to get drive to upload content
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Vsmiley,
Thank you for taking the time to leave a review of your Dell USB slim dvd drive plug and play. We are sorry to hear that you experienced an issue when trying to upload content. That is not they type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend reaching out to a member of our support team with the toll-free number or chat link below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Had trouble downloading from the disc.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It finally worked.After several times trying to use the disc, I went back to the store to get some help. I was told to bring in my computer and they will help me. After several tyres I finally got the program on so I could use it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Ralphie,
We're glad that your external drive is working well now. If you have additional questions you can check our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Good companion for a laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.General use for disc backup. Not bad for the price
I would recommend this to a friend- Pros mentioned:Ease of use
Handy for laptop without DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new laptop did not come with a DVD player. This is a simple and quick way to get the use of a DVD player when you need it.
I would recommend this to a friend Fine - basic drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it is supposed to - not much else to say
I would recommend this to a friendTech issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked, neither did the software it came with, Did not work for any of the old CDs or DVDs. Very low quality stuff.
No, I would not recommend this to a friendNeed instructions.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drive doesn’t come with good instructions and you have to go to YouTube or other sites to see how to use it. I am a rookie and I need as much help I can get. I just gave up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Rich,
Thanks for your review and we're sorry to hear that setting up your new CD / DVD drive has not been easy for you. Here is a link to the user guide for your device: https://dell.to/2CpL3Sd. We hope this helps operating your new external drive easier for you.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Usb
Works on Chromebook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to transfer music files from discs, and it is plug and play with Chromebook while most others aren't. Good deal.
I would recommend this to a friend Worked for a minute...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This External DVD player is the same kind we have at the school where I work. After a few minutes, it stopped working and I couldn't get it started again. I tried EVERYTHING! It could have been user error, but frustrated, I ended up returning it.
No, I would not recommend this to a friendOk CD/DVD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The CD/DVD drive works well so far. I'm using it to add CDs to my iTunes library and it reads a little slow, but that's ok. I also feel like it's a little too light and flimsy, so I don't know how well it will hold up over time and use.
I would recommend this to a friend- Pros mentioned:Price
Fast, reliable CD Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one to buy. Less money than similar drives that offer no increase in performance, just a slightly smaller package.
I would recommend this to a friend Trouble using with DVDs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mostly purchased this to use with DVDs and had seen in previous reviews that others had success with using it for that purpose. Unfortunately, it did not work for me.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Janey,
We're sorry to hear that your external drive did not work for you. Perhaps you can take a look at our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
DVD drive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best quality, but does the job. Will not get heavy use, so it will serve the purpose.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Hpblackink,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with your Dell USB Slim DVD drive because you feel like it is not of the best quality. We will share your comment with our quality team, so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Hit or Miss
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was finicky. Sometimes the CD would be sensed and other times it wouldn't sense it until I've placed it in there 4 times
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you very much for your feedback. We apologize for the troubles you have experienced with your Dell USB Slim DVD drive because it is not working as it should. I have provided a link to the User’s guide below. Please refer to the troubleshooting section, part 1: Drive is not recognized by system, and part 2: Cannot read or play the disc.
User’s Guide: https://dell.to/3oYWGYn
If the issue with your USB Slim DVD drive is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Light weight and very thin dvd device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I works for ordinary dvds. It is so light that somewhat hard to use.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JoePhoto,
Thank you for taking the time to leave a review of your USB slim drive plug and play. We are happy to hear that you are enjoying your device. That is the type of feedback we like to hear from our customers, and the type of product Dell intends to deliver. If you need further assistance we recommend using toll-free number or chat link below to reach a member of our support team.
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Price
Good Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was a good value for the price, meets all of my needs, and has worked perfectly since it was purchased.
I would recommend this to a friend - Pros mentioned:Price
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since most laptops don't come with a disk drive I picked this up. The price was good and it does its job well.
I would recommend this to a friend does the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine, but it's a little slow. It looks nice, but the cord length is a little short (It was awkward finding a place to set it down on my crowded desk).
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LeoB,
Thanks for your review and feedback. We are glad to learn that your Optical Drive is working fine and you're pleased with its look. We would love to help right away with the performance issue you have encountered with your product. Here is the link to an attachment to assist with your performance issue: https://dell.to/3dnAUrc.
If you have any additional questions, feel free to visit the support page of your Optical Drive DW316 - https://dell.to/2SygmFv.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is great. it measures quite a bit of data. The app to use is awesome as well. But its a closed echo system and works only with a few outside apps. Fitbit of course, but samsung health was a no show.
No, I would not recommend this to a friend- Pros mentioned:Size
great for those on the move or just at home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to replace a huge dvd/cd external drive, this one is nice and compact about the size of a cd jewel case
I would recommend this to a friend