Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Portable dvd player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be faster loading when playing movies but does what is needed.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear MalcolmB,
We value your feedback and want to thank you for taking the time to leave a review of your Dell USB slim DVD drive plug and play. We are sorry to hear that you are not completely satisfied with the performance of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Noise
Not so great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is very noisy. Very slow to start. And have to make several attempts to get it to work.
No, I would not recommend this to a friend Works great, good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to add music to iTunes on my pc. It works well. I have no complaints about this purchase.
I would recommend this to a friend- Pros mentioned:Ease of use
Great Optical Drive!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick to hook up and easy to burn CDs/DVDs and also to play movies.
I would recommend this to a friend CD & DVD adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very necessary because, I have so many CDs & DVDs that I like to play while using a desktop
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello There GMC7,
We want to thank you for taking the time to leave a review of your USB plug and play. We are happy to hear that you are enjoying your device. That is the type of feedback we like to hear from our customers. If you come across any questions or concerns or need assistance we recommend using the toll-free number or chat link below to reach a member of our support team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
DVD burner/player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I have tried. The other one was a different brand and I could not get it to be compatible with my computer. So far this one has worked one time for me. I'm not sure if it is me or the computer
I would recommend this to a friendWorks - but not sturdy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but this isn't the most sturdy device. I simply bought it has I have one legacy disk I needed to load onto the new Dell computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Goose,
Thank you for your review. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Product lacked software to play CD DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few days after purchasing a computer, I came back for this disk drive. The hardware seems fine, but I have to go hunt for a way to play CDs and DVDs. Your tech support recommended the drive and should have warned me.
No, I would not recommend this to a friendIt does a fair job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a basic unit so don't expect top performance. It allows for the download of the program on the disc so it works.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Tall6ft5,
Thank you very much for your review. We are glad that your Dell USB Slim DVD drive is working for you as you expected.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than other drives that I have tried. However, the software is not the best. Seems as tho one can not do everything that you should be able to with this drive.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Allen,
Thanks for your review. We're sorry that your External Drive is not able to do everything that you hoped it would. Please consider reading the Product Guide for additional information: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Dell-USB DVD+/RW Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what I expected. I wanted to listen to CDs on my MacBook Air.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey Marebear,
Thank you for taking the time to leave a review of your Dell USB slim DVD drive. We are happy to hear that you are enjoying your device and that it meets your expectations. That is the type of feedback we like to hear from our customers, and the type of product Dell intends to deliver. If you come across any questions, I have provided the toll-free number and chat link below to our support team for your convenience.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
DELL USB DVD drive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Windows 11. Software that came with drive would not load with Windows 11. Spent 2 1/2 hours on line support with Geek Squad and they could not get it to work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear BillM,
We value your feedback and want to thank you for taking the time to leave a review of your Dell USB Slim drive DW316 plug and play. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the troubleshooting guide for your device.
DW316 Usage & Troubleshooting Guide: https://bit.ly/3Pg9BlI
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with performance although it seems slow. The construction seems rather light and flimsy requiring caution when handling. For the amount of time in use it it's probably fine
I would recommend this to a friendBrand response from YourDellTeam
Posted .Jqjet,
Thanks for your feedback. We're glad that your product is working for you. If you have questions about your external drive you can check our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
MEDIA SUITE 12?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it a 3 because, I am having a problem installing the software that came with it.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey Garym,
We want to thank you for taking the time to leave a review of your Dell USB Slim DVD/RW Drive. We are sorry to hear that you are having an issue installing the software for your device. Below are steps to help resolve your issue.
1. Insert Dell Drivers and Utilities CD/DVD and click next
2. Select Run autoRcd.exe when AutoPlay appears (see Figure 1)
3. Select Driver you need to install.
4. Click on Extract (see Figure 2)
5. Click continue when extract pop up appears (see Figure 3).
6. Select the folder you want to install(normally it goes to default in C:\Dell\, see sample Figure 4)
7. If the folder does not exist select Yes.
8. Wait for extract to finish
NOTE: InstallShield Wizard may vary depending on drivers being installed
9. When prompted that "All Files were successfully unzipped" select OK
10. Follow InstallSHield Wizard for the driver. (see Figure 5)
11. Confirm if the drivers are installed by checking device manager.
How to install drivers: https://dell.to/3Gwhm1G
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Size
Does EXACTLY what needed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why bother with built in which adds weight, use very infrequently. So this does the JOB!
I would recommend this to a friend Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow. At first the computer wouldn't recognize it. Not very good quality. Finally got it to work. Its ok for what I need it for.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Susan,
Thanks for your feedback. We're sorry that your DVD / CD drive is not as fast as you hoped it would be. If you have questions you can refer to our Product Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Needs Powered hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot be powered by standard bus power. Does not spin up all the way. Requires a powered hub. Tested a 2017 15" MacBook Pro and a Lenovo T490s
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .James,
Thanks for your review. We'd encourage you to take a look at our Quick Start Guide for help with your new External Drive: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ease of use
Good plug in DVD player
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great little DVD player. I use it on my laptop because there is no DVD tray.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear BBear,
We appreciate you taking the time to leave us your review. We are happy to hear you are enjoying your Dell - USB Slim DVD+/- RW Drive. This is what we like to hear from our valued customers.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
OK product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but it kept changing the amount of usable storage. Makes it a little hard to know what you are backing up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Tracy,
Thanks for taking a moment to share your review. We apologize for the issue you're experiencing with your Optical Drive. To make sure that we can help with troubleshooting your Optical Drive DW316, feel free to visit this link: https://dell.to/2SygmFv.
If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Software
Software problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but the software is horrendously bloated and hard to use. Not a plug and play device!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Booguard,
Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate it. If you come across any further questions, issues or concerns, feel free to visit the support page for your USB Slim DVD±RW drive.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896