Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
My Dell Plug and Play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had an opportunity to use it yet. That is the only reason I scored it the way I did. I can say that I do like Dell products.
I would recommend this to a friendBrand response from YourDellTeam
Posted .SRRC,
Thanks for your review and we hope that when you have the chance to use your new external drive that it will serve its purpose for you. If you have any questions about getting started with your new drive you can check our quick start guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Simple and inexpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly with MacBook Air that has extra USB port adapter. Very pleased!
I would recommend this to a friendNo burn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well i bought it at best buy and the guy that sold me that all i had to do is plug and play, but that didn't happen so I took it back to best buy and I was told that they were not trained to deal with my kind of problem, so until I can get someone to show me what to do, wedding video of my grandson's wedding and my other grandson's baseball games. I well come back and tell yall how well it will burn a DVDW
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There DonT,
We value your feedback and want to thank you for taking the time to leave a review of your Dell USB slim DVD drive plug and play. We are sorry to hear that you are experiencing an issue setting up your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. Below I have provided a troubleshooting link to the manual for your device.
Dell USB Slim DVD drive: https://dell.to/43Hio60
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Great drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my laptop. We like to keep our peripherals in the same family.
I would recommend this to a friendUnable to get job done at times.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t always burn disc as it should ,stops in middle of job.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings Bobby,
Thank you for taking the time to leave a review of your Dell USB slim DVD drive plug and play. We are sorry to hear that you are not completely satisfied with the performance of your device. Below I have provided the link to the user’s guide for your device. On page 12 you will find the troubleshooting page. If you continue to experience an issue with your device, we recommend using the toll-free number or chat link below to reach a member of our support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Good, if a bit pricey, DVD player
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems a bit overpriced and a little bit flimsy but does the job OK. I needed an external player/recorder and this fit the bill.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello retiredlibrarian,
Thank you for your review. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues, or concerns, please visit the support page of your product https://dell.to/3aTaXyI.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Software Not Intuitive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up, not totally plug and play. The driver that comes with it either doesn't do much or I have not figured it out
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello bude,
Thanks for your review. We're sorry that your new external drive was not easy for you to set up. We'd recommend checking out our Product Support Page for this external drive: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Usb
Great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!! For my laptop Envy x360 the external USB DVD Drive work perfect!!!
I would recommend this to a friend - Pros mentioned:Usb
Great gift for lap top user.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since many laptops no longer have cd/DVD drives, this is a wonderful addition.
I would recommend this to a friend dvd drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far only used it to install software haven't tried using it as a writer so far it works good. Juts plug it in and it works
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Mark,
Thank you for your review. We appreciate your kind words and are happy to know you're enjoying your external drive. The contents of your review will be used to help improve now and future Dell products. If you come across any questions, issues, or concerns, please visit the support page of your external drive: https://dell.to/2Rnuxwk.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
It works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not super fast but it gets the job done! When I bought it, the department manager said he would buy this before he would buy a much more expensive LG one
I would recommend this to a friendBrand response from YourDellTeam
Posted .Cdburner,
Thanks for your review. We're glad that you're enjoying your new external drive. If you have any questions you can always check our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ease of use
Useful, serviceable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much easier than replacing installed drive, and does the job. Can also detach and use with inexpensive laptop when needed.
I would recommend this to a friend Xxx
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burner efficiency doesn’t set cd correctly and has to be reinserted
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Dave,
We want to thank you for taking the time to leave us your review. We are sorry to hear you are having trouble with your Dell - USB Slim DVD+/- RW Drive. Below I have provided a link to the User's Guide for your device to help with troubleshooting. On page 13, you will find troubleshooting solutions for the disc writing feature.
User's Guide: https://dell.to/3ePyoue
If you still experience this issue after you have finished troubleshooting your device, please feel free to reach out to our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Cons mentioned:Noise
Terrible and loud product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't do a thing but make a LOT of noise and then stops. Won't recognize any disc including the one that came with it. States it is there but then when you click on it, says nothing is there. What?!?! Tried the manual which is useless. Contacted Dell and they were no help. Waste of money!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Carole,
Thank you for taking the time to leave us your valued feedback. We sincerely apologize for the problems you have had with your Dell DW316. Below a link to the full article should you need further information.
Optical Drive DW316 - https://dell.to/2SygmFv.
After utilizing the troubleshooting options provided above, if the problems are not resolved, please feel free to contact our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Wendy@Dell
- Pros mentioned:Usb
Best Buy has too many stupid rules
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So Best Buy gets this one (1). The product works great. The fact I am even taking the time to add this review should be enough. Why do I need to make it 20 words or more. Stop putting stupid rules and just make it easy enough to add a comment. we liked it or we did not. And the Display Name below. again WHY!!!!!!!!!!
I would recommend this to a friend - Pros mentioned:Usb
Disc Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new computer that didn't have a drive... this does the job!
I would recommend this to a friend won't play CD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would never play a CD in my Rav. Even the tech geek couldn't get it to go. It may just be my car.
No, I would not recommend this to a friendWont work with a Chrome book
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's nothing wrong with it, but it wont work on a Chrome book.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Brad,
We want to thank you for taking the time to leave a review of your Dell USB Slim Drive plug and play. We are sorry to hear that you are experiencing an issue setting your device up with your chromebook. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to help resolve your issue.
1. Drive cable may be connected improperly. Verify the interface cable is connected properly. Disconnect and reconnect the drive. 2
2. . Portable USB drive may not be configured properly. The drive gets its power from the USB interface. The use of non-powered hubs and/or daisy-chaining USB peripherals can keep the drive from getting enough power to function.
3. 3.Try plugging the drive directly into the USB port on the computer.
Dell USB Slim Drive Plug & Play User’s Guide: https://dell.to/3HFhEDY
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Pros mentioned:Size
This just desn't work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptops don't carry a CD portal anymore, which is unfortunate, because this external CD drive doesn't even seem to load into my laptop without the CD not even playing. The software is confusing. I need something you can just plug and go with. But Best Buy doesn't seem to have any other options available. This is the only CD drive I could find in the store.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .RussianHiller,
Thanks for your review. We're sorry to hear that your external drive is not working as well as you hoped it would. We'd recommend checking out our User Guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ease of use
Good unit for laptop use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built portable unit. Will fit in most laptop carry cases. very easy to use. connects to USB port of computer.
I would recommend this to a friend