Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Not very inpressed with DELL.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this once for about 2 minutes then was going to watch a DVD movie I'd left in it and it wouldn't open and got very hot on the bottom of the unit once plugged in. Had to take it apart to get my DVD out.
No, I would not recommend this to a friendCannot use it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot use the item. I explained to the clerk that I wanted a dvd player to connect to me smart tv. He sold me this!
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended no issues easy to install in seconds
I would recommend this to a friend Dell - USB Slim DVD+/- RW Drive - DW316
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to mainly watch DVDs on my PC. Playing my DVDs, there seems to be too many times the USB Slim DVD+/- RW Drive "freezes" the movie. The movie picture freezes, but the sound goes on playing. I go put the DVDs into my regular DVD player in the family room and the discs play fine.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Bylton,
Thanks for your review and we're sorry to hear about your external drive's performance so far. Here's a link to the User's Guide if you'd like to look for troubleshooting tips: https://dell.to/3ccxrfI.
Best,
Bryan
1-800-624-9896
Perfect for my laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly with my Dell laptop, just plug it in
I would recommend this to a friendJust what I needed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a particular purpose. That accomplished, I wish I had got one with more versatile features.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Mandd,
We're glad that your external drive is working well for you. If you have any questions you can check our Product Guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
External dvd burner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet. Hoping it will be ok. And that it won’t take 2 hours to figure out how to use it
I would recommend this to a friendBrand response from YourDellTeam
Posted .Gift,
Thanks for your review and we hope that setting up your new external drive is an easy process. Here's a link to the Quick Start Guide for your drive to help get your started: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
- Pros mentioned:Ease of use
Good addition when no drive on laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and portable. Good quality and durable.
I would recommend this to a friend - Pros mentioned:Ease of use
hard drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good easy to use and linked right up to my computer
I would recommend this to a friend Hard at first but works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was a little confusing. But after it was setup it's working fine now
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear MrDeselms,
We appreciate you taking the time to leave us your valued feedback. We are sorry to hear you had some difficulties getting your Dell - USB Slim DVD+/- RW Drive setup. We are happy to hear you are now enjoying your device. For future reference, I have provided a link to the User's Guide for your device.
User's Guide: https://dell.to/3nwdaXe
If you should require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Speed is not always good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive works but very slowly ;slowly is better than the built in drive which is not at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Slade1,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your product. We would love to help right away! We provided a link to an attachment that can help with troubleshooting this issue: https://dell.to/33lPZo0.
If you still come across anything that troubles you, please visit the support page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Out dated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outdated. Unusable unless your computer is also outdated
No, I would not recommend this to a friend- Pros mentioned:Price
Great deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Decent price. Great for when your computer doesn’t have a disk drive.
I would recommend this to a friend Cd/Dvd drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked as any Cd/Dvd drive should. Wish the cable that came with it was longer. But for a dell CD drive i believe i made the best choice
I would recommend this to a friendDefective. Didn't work and returned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took this item back. because it was defective...
No, I would not recommend this to a friendDid not work with Apple computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess this would have been okay for a windows computer, but it did not work with my new apple iMac computer, so I purchased the Apple CD/DVD drive
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear LindaB,
We value your feedback and want to thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry that your device did not work with your Mac Computer as expected. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Ok writer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn’t the best DVD burner but it will do the trick if your tight on funds.
I would recommend this to a friendBrand response from YourDellTeam
Posted .meme,
Thanks for your review. We're glad that your CD / DVD writer has been working well for you. If you have questions you can view our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Dell drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive is not compatible with my new laptop. I am not a computer savvy user, but I get a message about 32 vs 64 compatibility.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello WiltonS,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Drive Plug and Play. We are sorry that your drive is not compatible with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
So far - So good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues and wanted to be able to access what we have already on CD so it was necessary and a good buy.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Grammy,
Thanks for your feedback. If you have any questions about your external drive you can always check our Product Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The given cord is not high quality, but other than that this product is good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Calm,
Thanks for your review. We're glad that this drive is working well for you. If you have any questions about it you can visit our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896