Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer has issues such as stopping and it is not a dependable unit
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Carylg,
Thank you for taking a moment to share your review. We are extremely sorry to hear that you're experiencing an issue with your Optical Drive. To make sure that we can help, here is a link to the Support Page of your Optical Drive DW316 - https://dell.to/2SygmFv.
We recommend following the steps above to resolve your issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Haven’t used yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used yet n lost my job so prob not going to use unless I buy a wired printer With CD
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Granny2014,
We're sorry that you haven't had a chance to use your External Drive yet. If you have any questions you can refer to our Product Guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Ok. Great when your in a bind
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok eve drive. Great if your In right spot and needing it. CNt believe these are type c yet
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Brandon,
Thanks for your review. If you have any questions about your external drive you can check our User Guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Compact DVD!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special. It's a good read writer/player for my laptop that doesn't have one.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Liquid,
We're glad to see that your new External Drive is meeting your needs. We'd recommend checking out our Quick Start Guide if you have any questions: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Dell DW316 External USB Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disc drive worked once on one cd. After that it would not read any type of cd. I moved the device to another computer and it did not work on that.
No, I would not recommend this to a friendBlink Security
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldnt recommend this product if you need coverage.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Blink,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not too happy with your Dell USB slim DVD drive and that you would not recommend it to a friend. We will share your comment with our quality team so future improvements can be made.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
So so
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last as long as I hoped. Lasted about a year
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you very much for your valued feedback. We are sorry to hear that you are not too happy with your Dell USB Slim DVD drive because it didn’t last as you expected. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team, so improvements can be made now and in the future.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Cheap build
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was very cheap but for the price it’s expected. Works as described
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .rahul,
Thanks for your review and we're glad that your external hard drive is working the way that it should. If you have any questions about your drive you can check our quick start guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
ok external drive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The external dvd writer drive works as intended, but is sometimes slow.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Leedogg
We are sorry to hear that the speed of your optical drive is impacting your experience. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your DW316.
Best Regards,
Anthony P.
Need to try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't taken it out of the package yet to try it
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Rob1,
We want to thank you for taking the time to leave us your review. We understand you have not used the Dell - USB Slim DVD+/- RW Drive you have purchased yet. We hope once you do get to use the product it works to your satisfaction and ours. We hope to hear back from your once you do. If you should need information for your DVD drive, I have provided a link to the support page for your device.
Support Page Link: https://dell.to/3IsLwCj
Best,
Ashley@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Dell DVD/ RW Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not used this yet, so cannot fairly review at this time.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Anonymous,
We understand that it is early to request a review and would love you input when you feel it is best. If you have any questions, feel free to visit the support page of your Optical Drive DW316.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
A cheap, functional CD Drive of middling quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Not the sturdiest device but does the job. I wouldn't let the cat sit on it....
I would recommend this to a friendBrand response from YourDellTeam
Posted .Oldwriter,
Thanks for your review. We're sorry that your device is not meeting all of your needs. If you have any questions we'd recommend checking out our Product Support Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Works as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Gets the job done in a reasonable amount of time!
I would recommend this to a friendGood external option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works great, I ended returning it only because I needed faster speeds.
I would recommend this to a friendlow low volume that cant be adjusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice item but there there is no way to adjust the volume. neither by computer or device. had vol @ 100% and could barely here the movie. i will be taking it back for a replacement or another item. rather disappointed. should have checked before i got it. as always, 20/20 hindsight. not recommended by me!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .goodhearing1,
We're sorry to hear about the volume control issues that you're having when playing discs with your external drive. Here is an article that goes over several different ways that you can adjust the volume on your computer in Windows 10: https://bit.ly/2P2QI6d.
Best,
Bryan
1-800-624-9896
made in china...huh!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very hopeful that this Dell DVD player would be as outstanding as my Dell Inspiron 15 7000 laptap is, especially since the first external DVD player I purchased (Ultra Slim USB 3.0) proved to be defective and had to be returned. Sadly, the Dell DW316 External USB Slim DVD had the same problem -- a scratching noise every 1.2 seconds both when playing CD's and DVD's and on the copies of CD's that I burned. I wonder if they are manufactured by the same Chinese company? I have returned this item and will look for another external DVD unit .
No, I would not recommend this to a friendDidn't last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this drive for about a year and it died on me. I used it rarely.
I would recommend this to a friendBrand response from YourDellTeam
Posted .bestbuyer,
We're sorry that your external hard drive did not last you very long. Here's a link to Dell's One Year Limited Warranty Guidelines so you can see if your product qualifies: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
Will not play DVD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not play DVD's on Win10 using Dell XPS8920. I bought it for this purpose only. Included software would not install. Kept giving admin privileges error in spite of me being the only account on the computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ChristopherW,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry to hear that you are experiencing an issue with your device playing DVD’s. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the troubleshooting guide for your device.
DW316 Usage & Troubleshooting Guide: https://rb.gy/rbnk7k
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
DVD/RW drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works for my needs but feels fragile when handling
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We are happy to know you're enjoying your Optical Drive DW316. Your feedback on the build quality of your product is incredibly appreciated. The contents of your review will be used to help improve now and future Dell products. If you have any questions, feel free to visit the support page of your Optical Drive DW316 - https://dell.to/2SygmFv.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
DO NOT BUY THIS!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS SUCH A WASTE OF MONEY! It's so flimsy! It's like a kids' toy. It doesn't even work! It came with a media DVD, which does not play, I was "hopeful that it would work on my other USB ports, but, to no avail, so, I have had so much trust with best buy, that I had thrown the box cover, and now I have no option but, but place it into my donation box :(
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MARE,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are not happy with your Dell USB Slim drive because it feels very flimsy and it is not working. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
Below, I have provided a link to the User’s Guide for your product, where troubleshooting tips can be found. Please refer to the section “Drive is not recognized by the system” and “Cannon read or play disk”.
User’s Guide: https://dell.to/3HvSW7l
If you are still experiencing issues with your DVD drive after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896