Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Good cs/DVD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My desktop didnt ce with a cd/DVD player it works for what I needed
I would recommend this to a friendBrand response from YourDellTeam
Posted .Sazzyitalian,
We're glad that your new external drive is meeting your needs. If you have any questions about your drive you can visit our Quick Start Guide here: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Defective unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something is wrong with the unit as I cannot get my computer(s) to read it. It keeps making sounds as if it's trying to kick in but nothing appears on the screen. I think it's a good unit if I could get it to work, but I think something is definitely wrong with the unit.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey RalphB,
We appreciate you taking the time to leave a review of your Dell USB slim plug and play. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. At your convenience we recommend using the toll-free number or chat link below to reach a member of our support team. In the meantime, we have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Did not work for what i needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this disk drive to use with my Surface, it didn't. Returned it.
No, I would not recommend this to a friendEasy and fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my father who is not a technical guy. He had no problems with installation or operation of item
I would recommend this to a friendWorks, build quality is cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works. Didn't need to mess with getting drivers. However, the build quality is cheap.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jbuce,
We're glad to hear that your external drive is working well. We'd recommend checking out our Product Support Page if you have any technical questions: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
I had to return this product because it would not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this product because it would not except the disks that I had and wanted to load onto my computer it said my disks were too old I had just to be able to edit photographs which is what I wanted to be able to use and I had another one called create a card but neither one are able to be used with this computer and this device did not work for me so I returned it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Grammie6,
Thank you for your review. We apologize for the trouble you have come across with your product. This drive only supports disks with the formats indicated in the Specifications section. It cannot read the data on disks with other formats. We recommend checking the disk's format. We provided a link to an attachment that contains further details: https://dell.to/33lPZo0.
If you come across any further questions, issues, or concerns, please visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels a bit cheap. Very plastic feel, but was not expecting more. Gets the job done.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Scibron,
Thanks for your review. We're glad that your external drive is meeting your needs. If you have questions about it you can always visit our Product Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
dvd
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow to load and needs to be in flat surface , cheap.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JSabalsa,
Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896
Works as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special, it does what it is supposed to do.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Mitey,
Thanks for your review. We're glad that your new external drive is working the way you expected it to. If you have additional questions you can check our Product Support Page here: http://bit.ly/2N8c7bq.
Best,
Bryan
1-800-624-9896
So-so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected and does not work as well as CSR explained that it would.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Richard,
We're sorry that your external drive is not working as well as you hoped it would. We'd recommend checking out the product guide here and seeing if it helps answer any of your questions: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
A great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good to have one of these.. you never know when you would need one
I would recommend this to a friendBrand response from YourDellTeam
Posted .KingCaleb1992,
Thanks for your review. We're happy that you're satisfied with your external drive. If you have any questions about it you can visit our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but does not read by ray disc only regular DVD
I would recommend this to a friendBrand response from YourDellTeam
Posted .hector1980,
Thanks for your review and we're sorry to hear that your external drive is not meeting all of your needs. Here's a link to the quick start guide if you have any additional concerns: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this product and returned it for a refund.
No, I would not recommend this to a friendJust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this only because new computers dont come with these anymore. Set it up only to see it didnt show the content of any disk it read. Maybe i didnt set it up correctly
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Greg,
We appreciate you taking the time to leave a review of your Dell USB DVD Drive. We are sorry to hear that you are experiencing an issue with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. Below I have provided the link to the manual for your device to help resolve your issue.
External DVD Manual: https://dell.to/3kKehDY
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this device does the job as required; took a little learning curve
I would recommend this to a friendBrand response from YourDellTeam
Posted .bug5,
We're glad that your new External Drive is working the way that you planned for it to. Here's a link to the User Guide if you have additional questions: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Ok product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The external CD is okay. Not anything to write home about.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Good,
Thanks for your review and we're glad that your external drive is working well for you. If you have any questions you can visit our Product Support Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but what happened to them being installed into the computer?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .tinker,
We're sorry that your latest computer purchase did not come with a built in CD / DVD drive. We're glad that this external drive has been working well for you. There are still models that Dell releases that have built in drives but unfortunately not all customers have a need for these drives. We hope that your drive continues to work well for you.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Software
Dell Optical Drive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DVD software provided with Dell-USB Slim DVD+/-RW Drive did not work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi MikeS,
We want to thank you for taking the time to leave a review of your Dell USB slim plug and play. We are sorry to hear that your drive did not work properly. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Useless without a cord
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not come with an attachment cord. It was of no use to me when I needed it. I spent 1 1/2 hours trying to resolve issues with Best Buy and it was totally futile. All it resulted in was aggravating me and wasting my time.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello TaniaRed,
Thank you for your review and feedback. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions about the attachment cord to use with your external drive, feel free to visit the support page for your external drive: https://dell.to/3tX2C3A.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Trouble getting threw entire dvd rip.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but.... it is more likely to cause my PC to close randomly then actually complete a rip. Very disappointing. Probably actually only 1 star. Also seems kind of cheaply made. I wondered how safe it really was to play disc in it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Kyam,
Thank you for your review. Rest assured that your DW316 features plug and play functionality with compatible operating systems and should not result in your PC behaving abnormally. We also always recommend you lay the device flat whenever reading or writing data.
Your feedback is appreciated otherwise, feel free to reach out to Dell Support if you have any questions.
Best Regards,
Anthony P.
1-800-624-9896