Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Faulty Product, Good Retailer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It skipped and did a short repeat every 30 seconds or so. Not slamming the brand, mine might have just been a lemon. Best Buy accepted the return no problem, so kudos for them.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MarkS,
Thank you for taking the time to leave a review of your Dell USB Slim plug and play. We are sorry to hear that you were experiencing an issue with your device and had to return it. That is not the type of product Dell intends to deliver to our customers. We have noted the details of your statement and will escalate them to our quality team for improvements in current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Beware - Software included does not work on Win10
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Dissapointed. DVD play is good but the Cyberlink Software that comes with the play does not load on a Windows 10 Home laptop. Called Cyberlink Technical Support 3 times and Dell Technical Support and they are ZERO help. What garbage is this?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LOVEMYSHOW,
Thank you for your review. We apologize for the trouble you have come across with the Cyberlink Software that comes with your product. We would love to help right away! We provided a link to an attachment that can help with troubleshooting this issue: https://dell.to/33lPZo0.
If you still come across anything that troubles you, please visit the support page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Good option; does what it says it does
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great option to have a disc drive for a laptop without a disc drive. I would probably recommend to spend the extra bucks to get the drive that can read/write BluRay disc.
I would recommend this to a friendDVR Not recommended accessory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor instructions and failed to read media. Should have purchased laptop with built in media reader. Weight increase would be worth penalty.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear RaymondV,
Thank you for taking the time to leave a review of your Dell USB Slim Drive Plug and Play. We are sorry to hear that you are experiencing and issue with setting up your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
DW316 Usage & Troubleshooting Link: https://dell.to/4bn2fFP
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Noise
Hank
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like a rocket making on taking off. And vibrates like car with a flat tire.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Hank,
We want to thank you for taking the time to leave us your valued feedback. We are sorry for the issues you are having with your Dell USB Slim DVD±RW drive. We will share your comments with our quality team so improvements can be to current and future products.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
WILL NOT BUR A CD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get this to burn a CD, it reads just fine but will not burn. I looked to update the driver and it said I already had the most up to date driver. Uninstalled the software that came with, that didn't work, even tried burning it through Windows media player, Tried 3 different brands of discs, no go.....Waste of money.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Brett,
Thank you for your review. We apologize for the issues you have come across with burning a CD. To make sure we can help, here is a link to an attachment you may use to diagnose and troubleshoot this issue: https://dell.to/3dnAUrc.
If you have any additional questions, feel free to visit the support page of your Optical Drive DW316 - https://dell.to/2SygmFv.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Use older technology with new
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great to have! It can be used on Devices without cd/dvd hardware or perfect if your internal drive fails
I would recommend this to a friendCD Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure about it just yet. Haven't had a chance to use it just yet.
I would recommend this to a friendJust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I’d hoped for. But easy to set up..
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear SarahN,
We want to thank you for taking the time to leave a review of your Dell USB slim DVD drive plug and play. We are sorry to hear that your device is not as good as you expected but are happy to hear that it was easy to setup. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance we recommend using the toll-free number or chat link below to reach our support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Must have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After losing a desktop and a laptop hard drive I am now making sure I have ALL my files backed up
I would recommend this to a friendQuick and easy storage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to expand my capacity and was able to find this product quickly at Best Buy. - no problems
I would recommend this to a friendNo CD on new computer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this for some programs that are on CD, new computers don't seem to have CD/DVD drives, I guess everything is downloaded these days, NOT!
I would recommend this to a friendDoesn't work with XPS 13 Win 10
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Media Suite 12 software that came with the product wasn't compatible with my Dell XPS 13 Windows 10 machine. Spoke to Dell, and despite the product description stating it is Win10 compatible, clearly such is not always the case. Dell advised me to return the product to the store where I purchased the item.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .nyseinfeld,
We're sorry that you're having issues setting up your new External Drive. We'd recommend reading through the steps in the Quick Start Guide for your drive in order to help set it up: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Spring loaded
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the drive is too lite, when opening the drive the spring shoots the drive across the desk. Had to return first one, (easy process albeit a headache to have to do it), the drive just spun with grinding noises without reading disk.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Tony,
We appreciate you taking the time to leave us your review. We are sorry to hear that you were not too happy with your Dell USB Slim Drive because of its design and functionality and that you have ultimately decided to return this item. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Nice size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had no problem with software installation and start up. Worked just fine and was very quiet.
I would recommend this to a friendSmall, dependable drive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drive works fine but I would have preferred an internal drive in my all-in-one CPU.
I would recommend this to a friendSmall package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a need for this type of drive but they do not come on small computers anymore.
I would recommend this to a friendWorked fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to install a game on my computer but it didn't come with a disc drive so I bought this and it got the game installed just fine.
I would recommend this to a friendDell USB DVD/RW Drive
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this when we bought a new computer. Would not work with Windows 12. Went to the software mfg. site to get the new driver and they want to charge us for the upgrade. Decided to return the unit.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings LarryA,
Thank you for leaving a review of your Dell USB DVD Drive. We are sorry to hear that you returned your device after it was not compatible with Windows 12. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Usable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to set up the packaging gave the impression you can play a DVD out of the box.... BUT you have to buy a downloaded App at a cost.
No, I would not recommend this to a friend