Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Not a user friendly item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the item to watch movies. The install was not user-friendly nor was playing a movie. Avoid buying this product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Burnsee,
Thanks for your review. We're sorry that your CD / DVD drive was not user friendly for you. Here's a link to the user guide for your external drive: https://dell.to/2CpL3Sd.
We hope that this helps you with using your CD / DVD drive.
Best,
Bryan
1-800-624-9896
bought for new computer to listen to CD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed for my business, didn't work with my computer not happy but gave to my mother-in law to use on hers
I would recommend this to a friend- Pros mentioned:Ease of use
would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would recommend to a friend. good external drive, no issues
I would recommend this to a friendBrand response from YourDellTeam
Posted .Abbs,
Thanks for your feedback. We're glad to hear that you're happy with your new External DVD / CD drive. If you have any questions you can check out our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Very portable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use a lot of space when traveling, reliable
I would recommend this to a friendBad Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped reading discs after a month of use. Trash.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Curtis,
We appreciate you taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry to hear that your device has stopped reading disc. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality department for improvements in current and future products. Below I have provided a troubleshooting link to help resolve your issue. On page 12 of the troubleshooting guide, you will find resolutions about disc not playing.
DW316 Usage & Troubleshooting Guide: https://bit.ly/3Pg9BlI
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Excellent Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product for the purpose I needed it for.
I would recommend this to a friendI already Expressed my unhappy with this priduct.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Gave it a 2 because Of my dissatisfaction with this Computer performance.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Faithful,
We're sorry that your external drive is not performing the way that you hoped it would. Here's a link to the User Guide in case it will help you at all: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Quit working after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this was a good product. Suddenly, program not responding.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .@Movietime, We're sorry to hear that your CD/DVD burner stopped working the way that you had intended it to. Please keep in mind that Dell's products come with a One Year Limited Warranty which you can find out more information about here - http://dell.to/2tNsVOs. We hope that your product is back up and running again soon.
Bought to play CD/video
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working as well as it should, plan to return to store for additional assistance.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .GeCa,
We're sorry that your external drive is not working as well as you hoped it would. We'd recommend checking out the user guide here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Ok external drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine but was too flimsy for me. Exterior is plastic and I was afraid it would break too easy.
No, I would not recommend this to a friendDesign not robust enough for table top unit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used twice and then broke. Made grinding noises and wouldn't read DVD that it previously could. Poor quality. I wasn't too hard on it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ChristopherW,
We appreciate you taking the time to leave a review of your Dell USB DVD Drive. We are sorry to hear that your device quit working. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. Below I have provided the link to the manual for your device to help resolve your issue.
External DVD Manual: https://dell.to/3kKehDY
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
External DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have a DVD for my computer and this was recommended so I purchased it.
I would recommend this to a friendOk product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m guessing this product is great but unfortunately it wasn’t compatible with my laptop
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic junk. Flimsy and loud. It read the same disks differently failing at different points. I couldn’t return it fast enough. Don’t waste your money or time.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Valued Customer,
Thank you very much for your valued feedback. We are sorry to hear that you were not too happy with your Dell USB Slim DVD drive and ultimately decided to return it. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Did not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked a few times with help of the qeek squad. t. I returned it.
No, I would not recommend this to a friendexternal dvd
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions with device. Had to get a IT guy at work to figure it out, Don't buy it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Snoopy,
We want to thank you for taking the time to leave a review of your Dell USB slim DVD drive plug and play. We are sorry to hear that you did not receive setup instructions with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a link to the user’s guide for your device. If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our support team.
User’s Guide Link: Dell External USB Slim DVD +/-RW Optical Drive-DW316 User’s Guide
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received this in good condition and looked like good quality, however, the CD drawer would not stay closed. I did not appear that anything was broken so had to return and received a full refund.
No, I would not recommend this to a friendDidn't work :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clicks, causes issues with my mouse and wasn't reading my music CDs that I purchased it for. Going to be returning it :(
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear StephenT,
Thank you very much for your valued feedback. We are sorry to hear that your Dell USB Slim DVD Drive is not working well for you and it is having trouble reading the disks.
I have included a link to the User’s Guide for your DVD drive. Please refer to the troubleshooting section, part 2 “Cannot read or play disc”.
User’s Guide: https://dell.to/3LHbMv9
If the issue with your DVD drive is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Unit Sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't play the dvds that you can make yourself:(
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LorettaNF,
We appreciate you taking the time to leave a review of your Dell USB Slim /DVD plug and play. We are sorry to hear that you are experiencing an issue with playing disc in your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the user’s manual for your device. You can find troubleshooting steps to help resolve your issue in the troubleshooting section.
Dell USB DW316 User’s Manual: https://rb.gy/vsgaz0
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works for what it is made for. Feels cheap and fragile.
I would recommend this to a friend