Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
dvd
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow to load and needs to be in flat surface , cheap.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JSabalsa,
Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions, issues or concerns, please use the information below to contact Dell Support at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-264-9896
Will not play DVD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not play DVD's on Win10 using Dell XPS8920. I bought it for this purpose only. Included software would not install. Kept giving admin privileges error in spite of me being the only account on the computer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ChristopherW,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry to hear that you are experiencing an issue with your device playing DVD’s. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided the troubleshooting guide for your device.
DW316 Usage & Troubleshooting Guide: https://rb.gy/rbnk7k
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
So-so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected and does not work as well as CSR explained that it would.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Richard,
We're sorry that your external drive is not working as well as you hoped it would. We'd recommend checking out the product guide here and seeing if it helps answer any of your questions: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Defective unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something is wrong with the unit as I cannot get my computer(s) to read it. It keeps making sounds as if it's trying to kick in but nothing appears on the screen. I think it's a good unit if I could get it to work, but I think something is definitely wrong with the unit.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey RalphB,
We appreciate you taking the time to leave a review of your Dell USB slim plug and play. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. At your convenience we recommend using the toll-free number or chat link below to reach a member of our support team. In the meantime, we have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
A great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good to have one of these.. you never know when you would need one
I would recommend this to a friendBrand response from YourDellTeam
Posted .KingCaleb1992,
Thanks for your review. We're happy that you're satisfied with your external drive. If you have any questions about it you can visit our Product Support Page here: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
Dell DW316 External USB Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disc drive worked once on one cd. After that it would not read any type of cd. I moved the device to another computer and it did not work on that.
No, I would not recommend this to a friendGood product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but does not read by ray disc only regular DVD
I would recommend this to a friendBrand response from YourDellTeam
Posted .hector1980,
Thanks for your review and we're sorry to hear that your external drive is not meeting all of your needs. Here's a link to the quick start guide if you have any additional concerns: https://dell.to/2VKZfz2.
Best,
Bryan
1-800-624-9896
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this product and returned it for a refund.
No, I would not recommend this to a friendDefective. Didn't work and returned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took this item back. because it was defective...
No, I would not recommend this to a friendok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this device does the job as required; took a little learning curve
I would recommend this to a friendBrand response from YourDellTeam
Posted .bug5,
We're glad that your new External Drive is working the way that you planned for it to. Here's a link to the User Guide if you have additional questions: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Ok product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The external CD is okay. Not anything to write home about.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Good,
Thanks for your review and we're glad that your external drive is working well for you. If you have any questions you can visit our Product Support Page here: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but what happened to them being installed into the computer?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .tinker,
We're sorry that your latest computer purchase did not come with a built in CD / DVD drive. We're glad that this external drive has been working well for you. There are still models that Dell releases that have built in drives but unfortunately not all customers have a need for these drives. We hope that your drive continues to work well for you.
Best,
Bryan
1-800-624-9896
Just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this only because new computers dont come with these anymore. Set it up only to see it didnt show the content of any disk it read. Maybe i didnt set it up correctly
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Greg,
We appreciate you taking the time to leave a review of your Dell USB DVD Drive. We are sorry to hear that you are experiencing an issue with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. Below I have provided the link to the manual for your device to help resolve your issue.
External DVD Manual: https://dell.to/3kKehDY
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
perfect accessory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new Dell all in one did not come with a DVD drive. This was a no brainer decision. Same brand. Works perfectly, but due to vibration during operation tends to migrate across my glass top desk! Needed DVD drive to load older version of Microsoft Office and to read older saved files on DVDs
I would recommend this to a friendUseless without a cord
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not come with an attachment cord. It was of no use to me when I needed it. I spent 1 1/2 hours trying to resolve issues with Best Buy and it was totally futile. All it resulted in was aggravating me and wasting my time.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello TaniaRed,
Thank you for your review and feedback. We really do appreciate your feedback and will use it to help improve our current and future products. If you come across any further questions about the attachment cord to use with your external drive, feel free to visit the support page for your external drive: https://dell.to/3tX2C3A.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Trouble getting threw entire dvd rip.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but.... it is more likely to cause my PC to close randomly then actually complete a rip. Very disappointing. Probably actually only 1 star. Also seems kind of cheaply made. I wondered how safe it really was to play disc in it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Kyam,
Thank you for your review. Rest assured that your DW316 features plug and play functionality with compatible operating systems and should not result in your PC behaving abnormally. We also always recommend you lay the device flat whenever reading or writing data.
Your feedback is appreciated otherwise, feel free to reach out to Dell Support if you have any questions.
Best Regards,
Anthony P.
1-800-624-9896
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First one defective. You replaced which was great
I would recommend this to a friendBrand response from YourDellTeam
Posted .Terry,
We're sorry to hear that the first unit that you received did not work the way it was supposed to. We'd recommend checking out our Product User Guide if you have any questions: https://dell.to/2CpL3Sd.
Best,
Bryan
1-800-624-9896
Sorta cheap feeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We will see how long it lasts as it feels cheap and flimsy otherwise working ok
I would recommend this to a friendIts early to tell. To be determined
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item Returned Item Returned Item Returned Item Returned
No, I would not recommend this to a friendgood for what I need it for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased because I am old school and still need a drive for CDs
I would recommend this to a friendBrand response from YourDellTeam
Posted .Cindy,
We're happy to hear that you're happy with the performance of your external drive. If you have questions about how you use it, you can check our Product Support Page: https://dell.to/2HoGYOv.
Best,
Bryan
1-800-624-9896
