Customer Ratings & Reviews
- Model:
- DW316
- SKU:
- 4697703
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the DW316 8x Slim External USB DVD±RW/CD-RW Drive for its ease of use, overall performance, and convenient USB connectivity. Many appreciate its perfect size, good value, and broad compatibility. While some users have noted occasional noise, the drive is generally well-received for its functionality.
This summary was generated by AI based on customer reviews.
Expected alot more
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 2 months. After 2 months of ripping cds laptop won't recognize it and says it doesn't work
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you very much for your feedback. We apologize for the troubles you have experienced with your Dell USB Slim DVD drive because it stopped not working only after 2 months. I have provided a link to the User’s guide below. Please refer to the troubleshooting section, part 1: Drive is not recognized by the system, and part 2: Cannot read or play disc.
User’s Guide: https://dell.to/3oYWGYn
If the issue with your USB Slim DVD drive is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight design but case feels cheap, usb plugin nice.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for use with my new laptop. Unit works well.
I would recommend this to a friendWorks great for a computer with no disc drive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I works like it is supposed to. Very cost effective.
I would recommend this to a friendDoesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says plug & play but we can't get them to work on either of our computers. We have new Dell Inspiron 5000 series computers with windows 10, so they should work, but don't. We will probably be returning them.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Heather,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. Unfortunately, this specific model is only compatible for the Latitude 5285 2-in-1 according to the product page (http://dell.to/3suDL70).
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Dell - USB Slim DVD+/RW Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use It with my iMac computer with the M1 C hip so I had to return it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
We appreciate you taking the time to leave us your review. We are sorry to hear that you could not use your Dell USB Slim DVD Drive with your system and that you have ultimately decided to return this product. This is certainly not what we like to hear from our loyal customers. We will share your review with our quality team so improvements can be made now and in the future. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions or have concerns about Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD burner/Reader was very inconsistent. It dailed to read 2 discs on day 1 even with multiple tries. I returned this unit and bought an ASUS online.
No, I would not recommend this to a friendGood for a few months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for nearly 5 whole months, then stopped working. NO WARRANTY per Dell when I called. Thank goodness I just used rewards points for this purchase. I won't be buying any more Dell products.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .mommyinOR,
Thanks for your review and we're sorry to hear that your external drive stopped working for you. Please read the terms of Dell's One Year Limited Warranty here: https://dell.to/39iwZuX.
If you need to reach out to Dell's Support Team you can contact them here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Stopped working after only a few uses.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only a few uses. CD kept skipping. I would not give it any stars if that was possible.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .cmptrsue,
We're sorry to hear about your experience with your external drive, this is certainly not the experience that we want our customers to have. Please follow up with Best Buy directly with regards to your return or exchange options: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
Not a good match.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My MacBook Pro would not recognize this Dell External Drive. It needed two drivers to work. No thanks. I returned it and purchased an Apple Super Drive which works with my MacBook Pro. Now I have all Apple devices together.
No, I would not recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply designed It works but not how long!!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There StevenpS,
Thank you for taking the time to leave a review of your Dell USB Slim DVD Plug and Play. We are sorry to hear that you are not completely satisfied with the design of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Pay for what you get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap in every way. It’s not motorized open and close. It feels like something from China
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello MagnusVo,
We appreciate you taking the time to leave a review. We are sorry to hear that you are not too happy with your Dell USB Slim DVD drive because you feel like its quality is not very good. We will share your comment with our quality team, so future improvements can be made. The reviews like yours are helping us develop the product our customers like.
If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Doesn't work well in conjunction w projector
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of hoops to jump through to get to work. Does not work well with all protectors. If trying to use for school purposes go elsewhere.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Tweet,
Thank you for your valued feedback. We are sorry to hear you are having trouble setting your Dell - USB Slim DVD+/- RW Drive with a projector. I have provided a link to the User's Guide for your device to help with proper usage.
User's Guide: https://dell.to/346uVpc
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
mgn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its garbage. doesnt play well. poor sound. totaly junk
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi MarshaN,
Thank you for taking the time to leave a review of your Dell USB Slim DVD drive. We are sorry to hear that you are not completely satisfied with the sound quality on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Sales Staff need better training
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by the sales staff that this could be used to play CDs in my vehicle. They were wrong! Wasted purchase!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Anonymous,
We're sorry that you were misinformed about the usage of this external drive. Please feel free to reach out directly to Best Buy to find out what your return or exchange options are: http://bit.ly/2v2IVhI.
Best,
Bryan
1-800-624-9896
unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't work on this machine got two and they said they would work never did
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Roger,
We appreciate you taking the time to leave us your valued feedback. We are sorry to hear you are not 100% satisfied with the purchase of your Dell USB Slim DVD/CD drive because it is not working for you.
Below, I have provided a link to the User’s Guide for your product, where troubleshooting tips can be found. Please refer to Troubleshooting tip #2: Cannot read or play disk or/and #3: Certain types of disks do not play.
User’s Guide: https://dell.to/3HvSW7l
If you are still experiencing issues with your DVD drive after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get this to work. Still trying to get it to work
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Msdee,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you came across some issues with your Dell USB Slim DVD Drive and that it is not working for you.
Below, I have provided a link to the User’s Guide for your product, where troubleshooting tips can be found. Please refer to Troubleshooting tip #2: Cannot read or play disk or/and #3: Certain types of disks do not play.
User’s Guide: https://dell.to/3HvSW7l
If you are still experiencing issues with your DVD drive after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Must be defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constantly stops in the middle of a CD, have tried multiple CD's and it constantly skips or jut stops.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello joew,
We are sorry to hear you are experiencing difficulties with your DW316 and apologize for the inconvenience. Provided the issue is hardware-related, you are more than welcome to reach out to Dell Support for further assistance. They can be contacted at 1-800-264-9896.
Best Regards,
Anthony P.
Not a good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive compared to online sites and did not work as suggested
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Julia,
Thank you very much for your feedback. We apologize for the troubles you have experienced with your Dell USB Slim DVD drive because it is not working as you expected and also we are sorry to hear that you feel like it is too expensive. We will share your comment with our quality team, so future improvements can be made.
I have provided a link to the User’s Guide below for your reference. This guide includes troubleshooting section as well.
User’s Guide: https://dell.to/3oYWGYn
If your USB Slim drive is still not working as it should, please contact Dell Support Team at the information provided below for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Never been happy with Dell products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this, returned and replaced with LG Slim Portable DVD writer, and was much happier. The cost was less too. which made me happier!
I would recommend this to a friend