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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 17.3" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce 940MX - 1TB Hard Drive - Gray-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1054 reviews

89%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 46 Reviews
  • Rating: 1 out of 5 stars

    $900 Nightmare

    Posted
    GrandSlam

    This was the single most expensive and disappointing tech blunder I've ever made. To be fair I didn't read the reviews before purchasing. I've had this laptop for 5 months and it's in worse shape than my 6 yo HP. 1) From day one the most basic processes caused the machine to freeze up. CPU usage would jump to 100% for no discernible reason on a hourly basis. Open the start menu? 5 minute wait as everything freezes. 2) The speakers randomly die. Sometimes rebooting helps other times I simply have to wait for them to turn back on which can be a matter of hours. I read on the Dell review page for this laptop that multiple people have reported this problem. No wonder it has been discontinued in less than a year. 3) The cursor sticks. By this I mean that a single tap to say; select a different open tab causes the tab to become stuck to the cursor. Scrolling the page highlights the page without the need for pressing anything at all. This happens regardless of the program I'm in or the browser I'm using. Interestingly enough the touchpad itself is not very responsive. 4) Blue screen of death 3 times now. On a 5 month old laptop. Enough said. 5) I should mention that the laptop will begin a dell or windows update, install the update, send an error message saying the updates did not install properly and then uninstall and reinstall the updates. I have to let it run its course while the fans get louder and louder and the machine gets close to over heating. 6) Who puts the power button on the left hand side of the machine at the front? You can't pick it up without turning it off. An absolutely absurd design. I've defragged, uninstalled and reinstalled, backed up, crawled through error logs, read countless message boards, ran scan after scan and nothing has been found that could fix the problems that continue to mount. So please, save yourself. Every problem I've had has been described in detail by other reviewers on this site and dell's site regarding this laptop. This is a lemon of a laptop.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Dear GrandSlam, We're sorry to hear that your recent Inspiron laptop purchase did not meet your expectations. For the sound issues that you are having with your speakers we'd recommend you check out this Dell Support article - http://dell.to/2ta55IH. Some of the other concerns that you have may be related to the drivers and updates on your device. We'd also recommend running a diagnostic test and a driver test for your laptop which can be found on this page - http://dell.to/2tJtfvD. All devices with Windows 10 also come with the Dell Support Assist app, please take a moment to explore this app to make sure you are running the most current drivers and software on your device. We hope that these tips will help your device run the way that you intended it to. Dell

  • Rating: 1 out of 5 stars

    Computer didn't work upon arrival

    Posted
    guatecoffee
    • My Best Buy® MemberMember

    Bought the computer on Black Friday for a Christmas gift, but live in Guatemala, so waited for a friend to bring it down at the beginning of the year. Didn't buy the warranty package because we don't have a Best Buy near us and thought, "It's a new computer! Why would we need it?" However, upon receiving the computer it didn't work from day 1. The battery won't charge beyond 52% and there are random black boxes that appear on screen while using the computer. Called Best Buy, told we needed to talk with Dell. Talked with Dell, told we needed to talk with Best Buy. Tried again, then Dell told us that we needed to step through lots of different procedures before they could accept it as a return to fix it. Skip ahead...had a friend take it back from Guatemala to the US and take it to Best Buy. He was then told that it needed to go to Dell. Call Dell and they say it needs to go to Best Buy. ARGH! Try again with Dell to then be told that we'll need to go through all of the processes with them AGAIN in order for them to accept the computer. Our friend that graciously took it to the US for us is now in the position of having to be on tech support for a long time. Won't be buying another Dell and will think twice about buying a computer from Best Buy again. I did get good service from Geek Squad, which might be their saving grace, but seriously, we're stuck between the pointing fingers and no one is willing to fix a broken computer that hasn't worked from the beginning. To make matters worse, because of the timing of all of this, we'll most likely need to pay to have it fixed. They started counting from Black Friday!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hugely Unreliable

    Posted
    AnalystGirl
    • My Best Buy® MemberMember

    Worst. Laptop. Ever. My consulting practice relies on dependable, high-functioning computer equipment, and this laptop is not it! As others have described, the on/off button is in the worst possible location; but that is the least of my complaints. After 6 months, the speakers stopped working (sound would fade away after 10-30 seconds), and the screen started going dark once a day. Geek Squad determined that the hard drive had failed, and they replaced it. One week later, the same problems started all over again. Really? My 7-year-old Toshiba (only capable of running Windows 7) is MUCH more reliable than this machine! I would not recommend the purchase of this model for business purposes or any reason where a reliable, functioning computer is a must. This machine has been a major drain on business productivity (not to mention the stress and headaches of reinstalling files, software, etc. after a hard drive failure). I've had good Dell computers in the past, but this one is a lemon.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      @AnalystGirl, We're sorry to hear that the performance of your new Inspiron 2-in-1 is not what you were hoping it would be. If you have issues with your speakers again please read this Dell Support article - http://dell.to/2ta55IH. Also, please try to run a Diagnostic Test and a Driver Check on your device to make sure that everything is up to date. These tests for your device can be found here - http://dell.to/2tJtfvD or by using the Dell Support Assist app on your device. We hope that these tips help your device run the way you hoped it would. Dell

  • Rating: 1 out of 5 stars

    Dead after 45 Days

    Posted
    ClaudineNik

    Purchased the laptop from BestBuy NY on March 3, It broke for no reason on April 17 I was in the UK at that time working remotely, the warranty does not work internationally. Dell's Customer Service team is not very knowledgeable. I requested the transfer of ownership to the UK, which normally takes up to 10 business days. I never received it. I flew back to NY on May 23. Shipped my laptop to Dell on May 25 and they received it on May 31. Today I received an e-mail that there are parts needed for the repair and they will be received on June 14. I purchased the laptop for work and yet I have used it for only 45 days. A brand new laptop with a big name like Dell and all I get in return is that sorry for the inconvenience and the delay. I invested so much money on a brand name whereas I can pay less money and get better specifications from Lenovo. But I chose to go for a more trustworthy brand name. Bravo Dell! Never again!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      @CladineNik, We're sorry to hear about the troubles you've had with your Inspiron laptop. We're glad to see that you went through the steps to have the device repaired by Dell and we apologize for the delay. We will be sure to send your feedback to our Customer Service team so that they are aware of your situation. Dell

  • Rating: 1 out of 5 stars

    junk

    Posted
    shawn

    slow boot time and once you load a bunch of movies/ music on hard drive it bogs the sys to a snails pace to retrieve them. The Hard drive sucks. Why the he** would dell put a huge hard drive that is SO SLOW knowing that win10 scans everything before loading it.? the only way i would buy this pc is with a solid state drive. I was a day last dollar short on return. To busy to spend alot of time using to load the system down with files within the 15 DAY return window so everything seemed to be great till i got time to load it wit vids and music them the system went to a sails pace. Dude yer getting a dell! Dude yer getting a hose job! now i have to spend more money to put a solid state drive in this p.o.s. great just great!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    keep on looking for another computer

    Posted
    missouriwolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This computer is not worth it for the price. The intel core I7 processor is only a dual core processor. no real power. The computer that I had took 5 min on boot to get to the log in screen and then an additional 5 min to get to usable. The graphic performance was worse than an Intel Mac book pro in windows 10.. Tech support was a joke. They made sure that it was not a hardware issue then told me since it was a software issue I would have to pay for support after being transfered around. For the price, if you want a computer with a descrete graphics card look at a gaming laptop, I got an MSI for less than 100.00 more it had a more powerful processor, a solid state hard drive, and a regular hard drive. and a more powerfull video card.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Biggest piece of junk

    Posted
    AGuyInTheUSA
    • My Best Buy® MemberMember

    This computer is a piece of junk. Nothing works well. The hard drive is very slow and chatty (yes I defrag regularly) and all that RAM doesn't mean a thing. The wireless network adapter sometimes just sometimes stops working. Overall, it is just a frustrating computer to use and I absolutely regret buying it. I thought I could figure out the issues and resolve them but have come to the conclusion that no this computer is just worthless. I don't do anything intense on my computers so to see such poor performance is disappointing. I don't think that I will ever buy another Dell for personal use again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Computer freezes

    Posted
    Evilviper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For a computer with these specs, it is not worth the purchase. The computer freezes constantly on very basic functions. Start up speed is less than optimal, and the facial recognition is poor. The battery life states it should last longer than what it does. I am more than disappointed with this purchase. I highly advise any customers that are looking at this computer to turn away before it is too late. I only still have the computer because I am a college student and haven't had time to trade it in for a different one. Don't put yourself through the headache I am going through.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing But Trouble

    Posted
    FranRuchalski
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This computer had a hard drive go bad after only 3 months of use. Dell was useless in getting it going again. And I've had to have the operating system reinstalled about every 3 months since. Which means I have to set the whole thing up again each time. I use it for my photography business so it's crucial for it to be running for me. Luckily, I bought the Geek Squad protection for it. It's the only computer that I've ever had that caused me this much trouble. Dell customer service has been a major disappointment too. I wouldn't buy another Dell product ever again.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello FranRuchalski, We're sorry to hear that your new Dell computer has been giving you problems. If you continue to experience problems with your computer Dell does offer a One Year Limited Warranty on its products. You can view the terms of our warranty here - http://dell.to/2tNsVOs. We hope that this helps you if you continue to experience problems with your Dell 2-In-1. - Bryan Dell

  • Rating: 1 out of 5 stars

    Terrible Dell Tech Suport!

    Posted
    SMWK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    In a nut shell, I sent Dell this laptop in the packaging they sent me to replace hard drive that crashed. They called me and said the display was broken and it was my responsibility to pay to fix it. It was fine when I sent it to Dell! I'll never buy a Dell product again!!!!! TERRIBLE DELL TECH SUPPORT!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesnt work at all

    Posted
    Lanny

    I got this computer 2 months ago and literally used it 2 times. It freezes, its very slow and takes forever to turn on. I took it back to the store and they wanted to charge me $500 to check it. Its bran new it shouldn't have any issues. I am so so disappointed at this product and at the employees who wanted to get more money out of me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible, buggy-- DO NOT BUY

    Posted
    Jharm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this based on some awesome specs. First night the screen started blacking out. We returned it for another, thinking it might be a one-off for a computer of this "higher end". Second computer not only started blacking out a few days later, the sound of a video would start in and then fade out. Waste of money and time. Went with an HP and a few weeks later it's doing way better than this crapper ever did.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A Total Waste

    Posted
    cherrypie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this laptop thinking it looked good and I wanted a larger screen than my old one. It was fine the first day, then on the second it started freezing for no reason. After only five days, the hard drive started dying. I could turn it on and do anything that didn't relate to the Internet, but that was all.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      @cherrypie, Thanks for your recent Dell laptop purchase. We're sorry to hear that you're having issues with your device freezing on you. Here are some tips to help with this issue:
      1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
      2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below: 1) Start the computer. 2) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.) 3) Select Safe mode with Networking and press Enter. 4) Log on as the administrator or as a user with administrative access. 5) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 and 7 to see if you are able to resolve the lock ups or freezing.
      3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
      You can view the full article here - http://dell.to/2tW5m33.
      We hope these tips help and that your issues will be resolved soon. - Bryan Dell

  • Rating: 1 out of 5 stars

    Expensive junk

    Posted
    Deborah

    Purchased the "Starlord" (named obviously as a joke) two months ago, and just picked it up for the second time from repair, as it can't install a Windows update without crashing. On the few occasions that it has worked, it is slow, slow, slow. Assumed I was purchasing a quality product, as I've always purchased Dell laptops and had minimal issues, but this one is a piece of junk.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      - Deborah, We can surely sympathize with the slowness that you're experiencing with your new Dell laptop as no one would expect this with a new device. We'd recommend trying these following steps to help get your computer a little faster:
      Delete temporary files and directories
      1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
      2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
      3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
      4. Repeat for each application you want to uninstall.
      5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
      6. Empty the Recycle Bin.
      For the full troubleshooting article, you can click here - http://dell.to/2tSulGV.
      We hope these tips help get your computer running at the speed you had hoped it would. - Bryan Dell

  • Rating: 1 out of 5 stars

    Disappointing

    Posted
    OneTimeBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased a geek square certified refurbished model. Shipped without a power cable. After spending an hour on the phone with customer service, was credited the cost of a power cable and told I could go buy my own. After obtaining a power cable, the computer froze repeatedly during setup. The computer was returned. An overall disappointing experience.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    JUNK, buy a different brand laptop

    Posted
    sassysue0305

    For 9 bills, this was a big disappointment. After only 4 months the hard drive froze. Dell tried to tell me maybe I had a virus or maybe I was too hard on it. No, my last Toshiba laptop was 15 years old. I was so excited and now I am so sad. The speed is great but the rest of the PC is JUNK. Save your money and buy something else.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cursor sticks

    Posted
    LauraRose79
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was very leery about buying a Dell, was talked in to buying it. Very disappointed with this computer. I use I for an average of 8 hours a day. Has had problems since day one! Shuts down by its self, the furor sticks at the top and you have to shut down to fix the problem and there is only 2 USB ports. I regret buying this computer!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      LauraRose79, Thanks for your recent Dell purchase and for your review. We're sorry to hear that you're having trouble with the cursor but we'd recommend that you follow these steps for resolving any touchpad issues that you have: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
      1. In the Search box, type main.cpl.
      2. Touch or click main.cpl in the list of programs.
      3. Touch or click the Dell Touchpad tab.
      4. Touch or click on the picture of the touchpad.
      5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
      6. Change the options as preferred.
      7. Touch or click Save.
      8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
      9. Touch or click OK on the Mouse Properties window.
      10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
      You can read the full article here - http://dell.to/2tqmS02.
      We hope this helps with your cursor issues. - Bryan Dell

  • Rating: 1 out of 5 stars

    Computer with audio issues

    Posted
    AAAA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Probably a manufacturer defect, but I bought one, came with audio issues (glitchy cracking sound), returned and exchanged for identical model, same thing plus start up issues with driver. Went for a Lenovo instead. P.s. I originally purchased this on Tax Free weekend, still had to pay tax on the Lenovo. Lesson learned.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned for full refund

    Posted
    CaptRick74
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After purchase, found that the speakers - attached so they output below the computer - were of poor quality and crackled incessantly. This poor quality caused me to return the computer. On returning it, I was told that this was a characteristic of this computer. I guess Best Buy should not be recommending it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do research before buying

    Posted
    sb1988
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I came in to buy a computer in a desperate situation because my other one broke and I needed to have one immediately for school... I was shown to the most expensive computer band of course and doesn’t work! I tried calling but customer service at Best Buy is worthless!! Never shopling again!

    No, I would not recommend this to a friend