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Customer Ratings & Reviews

Dell - Inspiron 2-in-1 17.3" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce 940MX - 1TB Hard Drive - Gray-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1054 reviews

89%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 47 Reviews
  • Rating: 3 out of 5 stars

    Not as good as the specs indicate

    Posted
    Architect
    • My Best Buy® Elite MemberElite Member

    I am a long-time Dell user, and they provide a lot of great products. This one would likely be better with different specifications, and the let-down with the model is probably partly my own fault. The screen is decent or slightly better, but I found that the touch screen was not as accurate as other models I use (13" and 15.6"); since I bought the laptop because of the touch capability, that is a bit frustrating. My model had a few dead pixels, but since I use it regularly, I could not take the time to send it back. The part that is worst, and my own fault, is the hard drive, and its impact on performance. The startup sequence is overly long, in my opinion. Despite un-installing a bunch of pre-loaded programs and apps, and removing all extra programs from the start up sequence, it still takes more than 5 minutes to startup. I have attempted to have Dell work with me over the phone, and nothing they can do has sped this up. It seems the main fault is the slow hard drive. When I purchased this, in January 2017, there were no models available yet with SSD or better drives. I am sure, based on my other laptops, that that upgrade would help solve SOME of the issues. Other than that, though, the computer just runs slower, and the fans turn on much more often than I am used to. It is an adequate laptop overall, and I still like that it is multi-mode; I just tend to use it for presentation now instead of production of any sort. Even Microsoft p[rograms take longer to load and save than I am comfortable with.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Architect, Thanks for your Dell laptop purchase. We're sorry that it's not performing up to the standards that you had hoped for. We're happy to hear that you were able to talk through some of your concerns with a member of Dell's Customer Support team. In order to troubleshoot any touch-screen concerns that you have we'd recommend the following:
      1. Restart the Computer and the Monitor.
      2. Recalibrate the touch-screen. Steps to calibrate touch-screen:
      3. Go to Control Panel and select Tablet PC Settings.
      4. Under Display tab, select Calibrate....
      5. Choose Pen or Touch input.
      6. Perform the point calibration that appear on the screen to correct the linearity problems.
      7. Save the calibrated data.
      We hope these steps help you but for additional tips you can visit our troubleshooting page here - http://dell.to/2uLztub. Dell

  • Rating: 3 out of 5 stars

    good laptop for multimedia

    Posted
    valumonkey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this laptop for my wife who loves to stream videos and movies on it along with some take home office work. During the setup process with Windows, it took several hours to update itself. It then rebooted and seemed to work fine albeit slow. The hard drive on this laptop is abismal compared to others I have worked on. Knowing that my wife is somewhat impatient, I chose to add a Samsung M.2 500gig 850 EVO SSD to the laptop. This made all the difference in the world!!! It literelly changed this laptop from a " What a looser laptop" to a "Thank you Honey for getting me this fantastic computer!" Yes, I am the man.... so if you are contemplating purchasing this laptop, I cannot stress it any more firmly than to get an SSD to make it perform correctly. The laptop already has the M.2 slot on the motherboard and the screw and spacer for mounting it. It is very easy to install and transfer your data to it. I did strugle a bit with getting the computer to boot from the SSD but after about an hour I was finally able to figure it out. (Just had to find the right video on YT) I left the old hard drive in for extra storage. I simply reformatted the data partirion and left the hidden restoration partition alone incase I should ever happen to need it.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      valumonkey - We're very impressed to see how you were able to speed up your new laptop for your wife. We're glad that both of you seem satisfied with its performance now and we hope that it will continue to meet your needs. If you ever need to troubleshoot anything additional with your device you can view your Dell Product Support page here - http://dell.to/2eUmUa7. - Bryan Dell

  • Rating: 3 out of 5 stars

    Laptop Okay, but Buyer beware with Accessories

    Posted
    Yontsie
    • My Best Buy® Elite MemberElite Member

    I purchased this laptop online and picked it up in Boulder after looking at it and having a less than satisfying experience at the Longmont store. I also bought the Bamboo Ink Stylus at the same time. I asked NUMEROUS times during the "looking at" in Longmont and the "pick-up process" in Boulder if the Bamboo Ink Stylus was the correct one for the laptop I purchased and every single time the response was "YES, the Computer has Microsoft Ink on it so it will work". Guess what, it doesn't. After 3+ hours of troubleshooting, loading and unloading drivers, I call Wacom, the stylus manufacturer who told me there are only 2 Dell laptops that the stylus is compatible with and mine is not one of them. I am disappointed that the "Experts" at Best Buy, including the one I spoke to in the Longmont store were not aware of this or just didn't care enough to double check. I would have purchased a different laptop that had an Active display versus Capacitive display had I known this.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No sure how I like it

    Posted
    discoqueenj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So we bought 2 of these - one for me and one for my daughter for Christmas. Mine, the motherboard crashed the first day. Had to be completely replaced. The second one is still having issues. It doesn't run very well. Jury is still out as to whether I am going to take it back or not. My daughter has had no troubles with hers, however, she doesn't run very much on it. I run World of Warcraft on it. For a $700 laptop, it should be able to handle this. I'm questioning whether it really can. I think it may be the cause of my troubles. My OLD laptop was just as much trouble as this new one and it was FREE. As for the specifics on it, I love the touch screen and the size of it is wonderful. I love the spacing of the keys (one of my biggest issues with laptops) and the overall size of the keyboard. It's a lot like a macbook. My daughter loves being able to fold the monitor back and draw on it like a tablet (she's an artist.) Lots of pros to it as long as you don't want to load anything too heavy on it. It obviously can't handle the load.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    PburgT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The hard drive on this computer has died twice now. The second time it died they had me send the entire computer back to Dell. They did not find anything and sent the computer back to us. They have replaced the hard drive twice but it would not help us with recovering the contents. They said that I should not trust the hard drive. I have never had a hard drive fail so to have to fill in 10 months seems strange. It also seems odd that they did not find anything else wrong with the hardware in the computer. To have two fail in 10 months seems strange. It also seems odd that they did not find anything else wrong with the hardware in the computer. Would not recommend due to the lack of quality of the hard drive. I would expect a lot more from this price range.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not Impressed

    Posted
    kathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This laptop actually rattles while it's on. I had to exchange it twice, but the new one rattles too. There is a slight, but unmistakable and very worrisome rattling sound when it runs and all throughout the day. I had an older, much older version (from 2011) that never ever rattled or had any problems. But when I spilled water underneath it, I had to replace it with this one and this one is defective. I am disappointed that I had to spend so much money and effort, at this store, and this is what I got.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Computer, but annoying...

    Posted
    RonDawg312
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It runs games really well and the battery life is decent. It's great for surfing the web and watching videos. Just note that, tablet form is like holding a tv. However, it can be really slow restarting and booting up. It gets really annoying. Also, my keys get stuck often and I'll have to put some pressure on it to fix it. This is troublesome while playing a game or surfing the web.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      RonDawg312 - Thanks for your honest review of your new 2-in-1 device. We're sorry to hear that you're experiencing some slowness at startup with your device. We'd recommend following these tips to help speed up your device:
      Delete temporary files and directories
      1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
      2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
      3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
      4. Repeat for each application you want to uninstall.
      5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
      6. Empty the Recycle Bin.
      You can read the full article here - http://dell.to/2tSulGV.
      We hope these tips help speed up your 2-in-1. - Bryan Dell

  • Rating: 3 out of 5 stars

    Like the many options it offers

    Posted
    Godiva
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like that you have the option to use it as a tablet or lap top & split screen. Although i am having a problem with the slowness of lap top especially when there are updates i can't figure out what's going on as i have high speed internet. Other people in the home using their laptops or other devices have no problem speed is fast. I would recommend if this problem is fixed i have yet to see. Otherwise i like it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice, but not as fast as expected.

    Posted
    agt5472
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love everything about this laptop so far, except the time it takes to boot up. I was told it had the latest in quad-core processors and was FAST. I find it to be disappointing. Granted, I may be spoiled by my trading laptop ordered from a specialty builder, but that machine is over a year old and beats my Dell hands down. I do like the touchscreen feature - don't always have to use the keyboard or mouse.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not durable

    Posted
    Luke
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This laptop was definitely a good choice in terms of its performance. It worked great and was more than what i had expected but it never seemed to last longer than 2 months at a time before i had to go in and get it fixed. It would consistently fail due to hard drive errors and has put me off of using dell laptops entirely.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I tried to like it

    Posted
    mperdue
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this PC for a mobile solution for online day trading and one the scanners that I use was very slow and would crash occasionally. I really think the hard drive was the bottleneck and I didn't want to deal with changing it out. Lastly I really didn't like the keyboard it was too small considering the surface area of the laptop.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Many features but slow

    Posted
    suebeee41
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Highest level computer I've owned. Just disappointed that's it's slow. I heard there's a 100 dollar thing you can buy to give it more speed. But for the hefty price of the computer, I shouldn't have to spend 100 more. This i7 7th gen is no faster than my old AMD processor (technology before the 1st Gen i3!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Hello suebeee41, Thanks for your feedback. We're sorry to hear that you're experiencing slow speeds on your new Dell laptop. We'd recommend the following tips to help add speed to your computer:
      Delete temporary files and directories
      1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
      2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
      3. Select files you want to delete then click OK to start the cleanup process.
      Uninstall applications you no longer use
      1) Open the Programs and Features application in Control Panel.
      2) Scan the list of applications installed for ones that you no longer use.
      3) Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
      4. Repeat for each application you want to uninstall.
      5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
      6. Empty the Recycle Bin. You can read the full article here - http://dell.to/2tSulGV.
      We hope that your computer will begin performing at the speed you were hoping for soon. - Bryan Dell

  • Rating: 3 out of 5 stars

    Slow

    Posted
    Tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This monitor is huge which is one thing I was looking for and it wouldn't empty my bank account. Everything looks nice on paper. Big enough hard drive, good graphics but extremely slow and fragile feeling. This monitor should be just a little thicker for strength. I moved back from using a Mac for years and I'm not impressed

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Like Dell, hate Windows10

    Posted
    WarJen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am happy with the Dell but boot up time is painful. Once its up and running or it comes out of sleep mode, things are great. I wish I would have got one with a solid state drive and a standard drive combo. Life would be so much better. Choose wisely, you will own this for years to come.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Graphics

    Posted
    Adds
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I upgraded because my old computer was dying. This computer has good graphics and I play a lot of poker on it. I didn’t like that it did not come with word and the rest of the Microsoft products since I paid so much for it. The screen is big and so far the battery is working well.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Dear Adds, We appreciate your feedback. If you have not yet activated your Microsoft Office Trial you can find Microsoft Word in this trial version that is already installed on your computer. If you have additional questions about your new laptop you can check out our Product Support Page here - http://dell.to/2eUmUa7. - Bryan Dell

  • Rating: 3 out of 5 stars

    not sure how I feel yet

    Posted
    Theeye913
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this for a month ans the experience has been lackluster so far. The speed is surprisingly underwhelming. But the screen is crisp and I like the keyboard layout, function buttons and back-lit keys.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Performance issue

    Posted
    mikey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The price looks good with an i7 and at lease $200 cheaper direct from Dell, because it does not have a SSD. But the performance has a big issue without the SSD, it always freeze to wait for the hard drive to respond.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not great.

    Posted
    Doitmyself
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall it's a good fast laptop, except the harddrive. I would get a solid state for faster boot etc.. I do a lot of editing lightroom, photoshop and eventually it will get bogged down writing to disk. CPU, memory fine but harddrive is the bottle neck.

    I would recommend this to a friend

    • Brand response

      YourDellTeam

      Doitmyself - Thanks for your feedback about your new Dell laptop. If there's ever anything that you need to troubleshoot with your new computer you can always check out our product support page here - http://dell.to/2eUmUa7. - Bryan Dell

  • Rating: 3 out of 5 stars

    Good product

    Posted
    RLM1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very nice large laptop but need more USB ports(only has 2) and the power button is in a bad/stupid spot, every time I touch it I push the button, Dell needs to fix this. Also I would recommend an SSD hard drive, I will be upgrading as soon as I can afford to do so.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice sleek laptop

    Posted
    gsonc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Reviews were great so I went ahead and bought it... price was good too for the configuration of the laptop. I had to go through a lot of trouble to make it work... it was running really slow compare to what kind of configuration it has installed.

    I would recommend this to a friend