Customer Ratings & Reviews

Great work laptop. The battery life is great. I would recommend this to anyone.

Super fast computer, love the touch screen, exactly what i needed for my business, i will be getting one fpr my wife as well.

So far this unit has served its purpose. I’m mostly a Mac user but I’m quite impressed. I would recommend this unit to others.

Took a shot on this and its been great, love the touchscreen.

Touchscreen is really nice for online textbooks, especially when the screen is flipped when I need to be comfy kn the couch doing school work. Battery life has been awesome and screen doesn't glare bad at all.

I love my new computer easy to use my husband even found it easy to use.

Solid and fast. I find it exceptional whenever I use this machine.

Love the laptop..it's fast..good battery backup...can watch movies and work ...love the tab feeling in the portrait mode..

Excelent computer I Love the store and de service service i am 100% satifece

Product worked really well. I liked the 2 in 1 feature by now it isn’t coming on after having it for about 2 weeks now

Good and flexible to use and very perfect for all kinds work and entertainment

We love our new Dell laptop and the sales person was very helpful with our selection and money saving programs. The Geek Squad did a great job getting our info transferred over from our old one

Awesome lap top! I bought one to update to windows 11

Excellent service helping me chose my new computer

Wonderful product to use for business and personal

Everything seemed to be working fine, but then I heard a noise inside the device. It shut off, and I couldn't get it back on. I took it back to the store. I had bought it three or four days earlier. I wasted my time configuring the device, and now I have to start over again, looking for another option to buy and repeating what I had already done on the other one.

I’ve been using the Dell Plus Copilot+ PC 16” 2K 2-in-1 Touchscreen Laptop for a few weeks now, and I’m impressed. The Ice Blue color looks amazing in person — really sleek and unique compared to the usual silver or black laptops. The screen quality is great. The 2K display is super sharp and bright, and the touchscreen is very responsive. I love being able to flip it into tablet mode for watching videos or sketching — it’s smooth and easy to switch between modes. Performance-wise, this laptop is really quick for all the tasks I use it for (not a huge gamer- just multitasking, editing photos, streaming) Battery life has been great so far — easily gets me through a day of work or a full movie or two unplugged. The keyboard feels great, the trackpad is super smooth, and the speakers sound way better than I expected. Overall, I love this Dell even more than the old xps13 that I loved for years. If you want a powerful, stylish, and flexible laptop that can handle pretty much anything, this is a great choice. Also, Best Buy periodically offers great sale prices!

Dell has released their latest laptop PC for 2025. The version I am reviewing is the Dell 16 Plus 2-in-1 Laptop. One thing that stood out regarding this laptop is that it seemed like Dell wanted to add all the latest and greatest specs and features on paper. For this reason, it intrigued me and made me want to see what this laptop has to offer. This 16-inch version comes with Windows 11 Home with Copilot+ PC. Theres been a bit of confusion in the industry regarding Copilot, Copilot+, and Copilot Pro. This laptop has Copilot+ incorporated, which means there is a NPU to perform some of the heavy lifting with the AI tasks. My experience The presentation of the Dell plus 2-in-1 is setup nicely. The box, packaging, and laptop has a premium look and feel. When first opening the box, I noticed the sheer size of this laptop. The 16-inch IPS monitor will be a bit too large for some, however. The heft of the laptop is really noticeable. For this reason, I can't imagine a lot of people deciding to lug the laptop around daily. If you decide to opt for the smaller version, that one may be more mobile friendly. This 16-inch version seems to be better suited to remain in your workstation at the home or office. Features Intel Core 7 256V Windows 11 Home with Copilot PC+ 16-inch FHD+ (1920X1200) resolution Touch Screen with 300nits brightness 16GB DDR5 Fingerprint Reader USB type C port – Thunderbolt 4 with DisplayPort 2.1 and power delivery WIFI 7 On paper, this laptop has all the specs and features of a premium laptop for the everyday user. Real world usage was a bit of a mixed bag. This laptop is hefty. At almost 5 pounds, it seems like this laptop needs to find a more permanent spot on a desk instead of carrying around. I tried opening the laptop with one hand, and this was not possible. Battery life is good. I spent hours browsing websites, playing videos, and doing some work for my business. The battery drain was minimal at best in comparison to some other laptops in the same caliber as the Dell 16 Plus 2-in-1. CoPilot + features: I thought Recall was going to be a bit of a novice feature, but I used this feature the most. I often take screenshots of certain things I need while browsing. Having Recall, there is no need to do this any longer. There is an emphasis on security as you need to login to be able to access it. Keyboard The keyboard is nice. The keys are spaced out well, and the number pad is spacious. The trackpad is large and adequate. The keys can be backlit for typing in dark rooms. Screen No complaints with the IPS screen. It doesn't get overly bright at night and can present some glare in bright rooms. The colors are sufficient and doesn’t look washed out. Speakers The speakers sound pretty good. I listened to music, movies and various clips of audio. They can get loud without much distortion. The speakers are down firing, so you may notice a difference in sound if the laptop sits on your lap. Overall, I think this is a great option for the everyday user who would like to dabble in AI and video editing. This device does everything well. Featuring some of the most advanced specs to date. With its overall size and heft, I think this laptop will be better suited being placed in a more permanent office or home setup.

I was pleased to give this laptop a solid five star rating as it is perfect for my needs and should last a good while. Made in Vietnam, I feel this laptop clearly displays the quality and durability I expect from Dell products. The chassis is what I look for in a laptop of any size: sleek, thin and lightweight. Additionally, the hinges are metal, not plastic and the entire case has a nice nonglare finish. The laptop it flexible and these hinges allow it to be a laptop, standup screen or tablet configuration, depending on your preference at the time. The screen is a generous size and I like to set it on an end table near the sofa in the standup configuration, with a remote keyboard in my lap. At a table or desk, I can use either with laptop keyboard or remote keyboard. Versatile! The keyboard is a full keyboard with number pad, which is essential when doing calculations or accounting tasks. I like that the backlit island keys are not too tiny, yet provide sufficient space between each other to type smoothly. The only thing that would make the keyboard better would be for the NumLock, CapsLock and Mute keys to have a small indicator light so that I could instantly tell if they were activated. Ther eis also an optional fingerprint reader in the upper right corner for added security. There is a USB-A and USB-C port, HDMI, audio and charging USB-C on the machine. Would be better if there were USB-C on each side, but I realize space is limited! The touch pad works well and provides a smooth surface for scrolling and clicking. It is very sensitive to touch and responsive to movement. Speaker are on the underside of the keyboard and provide good sound. Starting up the machine was effortless and I was using it in short amount of time. It copied over my Microsoft settings and desktop from my primary computer in a matter if minutes, letting me seamlessly move work from office to living room to patio! With Intel Inside, Ultra 7 processor and ARC graphics, I feel confident in grinding out database calculations as well as watching my favorite streaming shows. One terabyte SSD Provides plenty of space to store files, while the 16 GB RAM keeps it running smoothly. The color is fantastic and rich, rivaling made-for-viewing televisions. Overall, I feel I will have years of service with this machine!

I have long been a fan of Dell computers, currently owning an AIO desktop and a laptop. As a result, getting the opportunity to try out the new AI-centered (Copilot) Dell 16 Plus laptop was looked forward to. The overall experience has been one of mixed feelings. Since the debut of MS OneDrive, setting up a new Windows computer has been a snap. OneDrive moves your files, etc. from the current computer to the new one easily and quickly. Now, there are more steps involved in getting the process up and running. The same can be said for MS Office. There is a new learning curve because of software changes. Add in the Copilot learning curve, and setup is no longer a snap. Essentially, these are all software matters, not hardware, but it’s all in the same package. As with most Dells, the Dell 16 is feature loaded: *Viewing: Excellent 16” touch screen: Resolution 1920x1200 WUXGA (Wide Extended- Graphics Array – Offering taller screen height; Refresh rate 60Hz *Processing: Intel Core Ultra 7 Series 2, 8 Core CPU speeds: Basic 2.2 GHz/Boost 4.8 GHz. RAM memory 16 GB combined to provide fast accurate productive output. *Storage: SSD 1TB. *Connectivity : HDMI 1, USB 3 (1 USB-C charging). Bluetooth and Wi-Fi 7 * Lighted keyboard, which is a must for me. Also, there is an onboard numeric keypad, which I greatly prefer. Also, there’s an onscreen touch keyboard when in tablet format. *Copilot Plus PC: This is the latest in Windows AI. It assists with response time in searching for documents, emails, web pages with a program called Recall. While I am still learning what Copilot can do ( Image generation and editing, enhanced video calls, real time language translation, and more), I am finding it helpful. *Versatility: It’s called “2-in-1” because can be used as a laptop or a tablet. Conversion is easy because all you must do is fold it over. Plus, between those two formats, it can also lay flat or be folded into a “tent” to stand on a level surface as a speaking aid or other demonstration. *Build: Dell Plus laptops are not encased in plastic. They are built with durable materials that meet military-grade requirements. Don’t throw the laptop down to evaluate it; but should you accidentally drop it, you’ll be glad for the build. While I genuinely like Dell 16, I have two strong issues in one: Facial recognition (Windows Hello). Using facial recognition for logging on is especially important to me, because fingerprint ID is a “no go.” Since the debut of facial recognition a while ago, it has always been an important feature for me. Now, for some questionable reason, facial recognition is not available on the Dell 16! In settings, where one would look to activate it, the “Set up” button is not usable. (See pic) On screen it looks as if it’s available in the software, but it cannot be activated. This is a large backstep in security and a great loss for those of us who can’t use a fingerprint for access. The onboard camera is only usable as a web cam. It baffles me as to why such a desirable laptop, especially at its price level, would omit facial recognition. Overall, the Dell 16 is a laptop to take you to a new level. It offers a lot to assist in computing/creating/writing needs. Except for, my stated issue, it is perhaps the best laptop I’ve seen in a while.