Customer Ratings & Reviews
- Model:
- XPS7390-7019SLV-PUS
- SKU:
- 6427728
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the nice design and light weight of the XPS 13.4" 2-in-1 Touch FHD+ Laptop. They appreciate the powerful and easy-to-use features, as well as the easy setup process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Works fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best looking windows laptop. Works smoothly without issues. I would give 5 star if battery last longer than advertised. Just browsing and ms word will give you about 6 hours of battery while advertised 11 hours.
I would recommend this to a friend - Pros mentioned:Light weight, Nice design
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it over an year. Got this for my wife as it has great display and very light weight - like an ipad but is a laptop- she uses this thing every free hour. She loves it!
I would recommend this to a friend - Pros mentioned:Low fan noise, Nice design
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very esthetically pleasing laptop. I’m not a fan of PC’s and I wanted this for myself. Runs great, sleek and smooth material, low fan noise.
I would recommend this to a friend - Pros mentioned:Nice design, Powerful
Beautiful and versatile
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my 2 in 1. Very nice design, powerful and easy to use
I would recommend this to a friend - Pros mentioned:Nice designCons mentioned:Stops working
Great looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks very good, reliable and good product but stops while working on it sometimes.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Rose,
Thank you for your review. We are sorry to hear your PC is working as expected. Below I have provided steps to help resolve this issue.
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI
You can read the full article here - http://dell.to/2tW5m33
For additional support, please call Dell directly at 1-800-624-9896
Best, Lexy
- Pros mentioned:Light weight
New toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the self guided steps to add my phone. It is very light which is great for carrying in my purse.
I would recommend this to a friend - Pros mentioned:Light weight
Dell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my wife, she loves it!! Very light weight, easy set up, truly the perfect gift.
I would recommend this to a friend - Cons mentioned:Overheating, Software issue
Very disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never expect such poor item with so much money. The laptop started becoming extremely hot that made me scared. I returned after three days. Bestbuy cut 25$ from me for the software ( which was free with the laptop and I didn't need that cause I've already that software from a previous purchase. I wish bestbuy will return my $25.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Maverick,
We're sorry to hear about the overheating that you were experiencing with your new laptop. Dell has released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Missing item
Dell xps 13
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computers description was truthful although it was missing an item, that’s why I give it three stars.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Dianna,
Thank you for your review. We are very sorry for the lack of parts that are supposed to be packaged with your product. We really do appreciate your feedback. We would love to help as soon as possible. Please visit the Support Page of your product to be taken care of at your earliest convenience.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:Nice design
beautiful and great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, great and fast laptop, all perfect
I would recommend this to a friend Impressive laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive laptop. Easy to use and lightweight.
I would recommend this to a friend
